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Tier Iii Customer Service Representative Jobs (NOW HIRING)

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Representative III The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving ...

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Customer Service: Answering all incoming customer and field personnel calls efficiently and ... The physical demands described here are representative of those that must be met by an employee to ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Customer Service: Answering all incoming customer and field personnel calls efficiently and ... The physical demands described here are representative of those that must be met by an employee to ...

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.25/hr

... Service Representative Position Type Classified Staff/Hourly Department Troy Online - Call Center ... 3. Customer focus and adaptability to different personality types 4. Ability to multi-task, set ...

AMVAC U.S.

Customer Service Representative

Kellyton, AL · On-site

$14.25 - $19.25/hr

... * 3+ years of experience in Customer Service * Accountable success working in a call-center ... Teamwork mind-set ready to provide Top-Tier Customer Support consistently * Excellent computer ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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All JobsTier Iii Customer Service Representative Jobs

Tier Iii Customer Service Representative information

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How much do tier iii customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for tier iii customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier III customer service representative?

Tier III Customer Service Representatives are highly skilled support professionals who handle the most complex and technical customer issues that cannot be resolved by lower-level support tiers (Tier I and Tier II). They often have specialized knowledge of the company's products, services, or systems and may work closely with engineering or development teams to resolve advanced problems. Their responsibilities can include troubleshooting technical issues, providing detailed solutions, and ensuring escalated customer cases are resolved efficiently. Tier III representatives play a crucial role in maintaining customer satisfaction for challenging or unique cases.

How does a Tier III customer service representative typically collaborate with other teams to resolve complex customer issues?

As a Tier III Customer Service Representative, you’ll often work closely with product specialists, engineering, and quality assurance teams to resolve escalated customer issues that require in-depth technical knowledge. This collaboration may involve participating in cross-functional meetings, sharing detailed case notes, and coordinating troubleshooting efforts. Effective communication and documentation are key, as you will serve as the bridge between customers and internal experts to ensure timely and accurate resolutions. Regular feedback loops with other teams also help identify recurring issues and improve service processes.

What are the key skills and qualifications needed to thrive as a Tier III customer service representative?

To thrive as a Tier III Customer Service Representative, you need advanced problem-solving skills, in-depth product knowledge, and experience in customer support, often supported by a relevant degree or technical background. Familiarity with CRM platforms, ticketing systems, and communication tools is typically required, and certifications in customer service or technical support can be advantageous. Strong communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills enable you to efficiently resolve complex customer issues, ensuring high satisfaction and maintaining company reputation.

What is the difference between Tier Iii Customer Service Representative vs Tier II Customer Service Representative?

AspectTier Iii Customer Service RepresentativeTier II Customer Service Representative
CredentialsHigh school diploma; basic customer service trainingHigh school diploma; additional training or certifications often preferred
Work EnvironmentCall centers, support desks, retail settingsCall centers, support desks, retail settings
ResponsibilitiesHandling complex customer inquiries, troubleshooting, escalationManaging routine inquiries, basic troubleshooting, data entry
Experience LevelMore experience required; problem-solving skillsEntry to mid-level; basic customer service skills

In summary, Tier Iii Customer Service Representatives handle more complex issues and require greater experience and training compared to Tier II representatives. They often manage escalated cases and provide advanced support, making their role more specialized within customer service teams.

More about Tier Iii Customer Service Representative jobs
What job categories do people searching Tier Iii Customer Service Representative jobs look for? The top searched job categories for Tier Iii Customer Service Representative jobs are:
Tier Iii Customer Service Representative jobs near you
Infographic showing various Tier Iii Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mesa, AZ - Customer Service Representative - CSR 3

Expert Technology Services

Mesa, AZ • On-site

$15.75 - $21.50/hr

Contractor

Re-posted 19 days ago

Job description

Job Title

Customer Service Representative III (CSR 3) – Taxpayer Services

Location

Mesa, AZ
(On-site; may require work at Phoenix office as needed)

Agency

Arizona Department of Revenue (AZDOR)
Taxpayer Services Division

Position Type

Staff Augmentation | Contract
Duration: 1 year (with possible extension)
Start Date: April 27, 2026 (tentative)
Hours: 40 hours/week
Shift: Day | 8:00 AM – 5:00 PM

Position Overview

The Arizona Department of Revenue (AZDOR) is seeking a Customer Service Representative III (CSR 3) to support its Taxpayer Services Division. This is a customer-facing, in-person role focused primarily on taxpayer licensing and payment processing. The ideal candidate will have strong customer service skills, experience handling payments, and the ability to work efficiently in a high-volume environment.

This position requires on-site work in Mesa, with possible travel to the Phoenix office based on operational needs. Work schedules will align with the assigned office’s business hours.

Key Responsibilities
  • Assist taxpayers in person with licensing-related inquiries and services
  • Receive, process, and apply payments for all tax types, including cash, checks, debit/credit cards, and money orders
  • Accurately post payments to personal and business taxpayer accounts
  • Process new license applications, renewals, and account updates
  • Provide clear information regarding licensing laws, rules, and procedures
  • Perform daily reconciliation and end-of-day balancing of assigned cash till
  • Maintain accuracy, confidentiality, and compliance with state policies and procedures
  • Operate effectively in a high-production, customer-focused environment
Required Qualifications
  • Minimum Education: High School Diploma or equivalent
  • Experience:
    • 2+ years of customer service experience
    • 1+ year working in a high-production or fast-paced environment
    • Prior experience with cash handling
  • Technical Skills:
    • Proficiency in Google Suite (Docs, Sheets, Gmail, etc.)
  • Availability:
    • Must be able to start within 2 weeks of offer acceptance
    • Must be available for in-person interviews within 1 week of posting close date
Preferred Qualifications
  • Bilingual (Spanish preferred)
Additional Requirements
  • Local Candidates Only:
    • Candidates must currently reside in the local area
    • Resumes must clearly state the candidate’s current location
  • Candidates must be able to work fully on-site
  • Interviews will be conducted in person
  • Final start date is contingent upon completion of interviews, onboarding, and issuance of a State PO
 
 
  • Work Location Address:
    55 N. Center Street
    Mesa, AZ 85201