ZipRecruiter

Log In

1

Tier Iii Customer Service Representative Jobs (NOW HIRING)

Priwils, Inc

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Pattersoncompanies

Customer Service Rep III

$16.50 - $22.25/hr

Job Summary As a Customer Service Representative III (CSR III), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism ...

Wire 3

Customer Service Representative

Daytona Beach, FL · On-site

$15.25 - $21/hr

Wire 3 Customer Service Representative Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only ...

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.50/hr

... Service Representative Position Type Classified Staff/Hourly Department Troy Online - Call Center ... 3. Customer focus and adaptability to different personality types 4. Ability to multi-task, set ...

Helpware

Customer Service Representative Tier 2

$16.50 - $22.25/hr

Customer Service Representative Tier 2 Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsTier Iii Customer Service Representative Jobs

Tier Iii Customer Service Representative information

See salary details

$9

$18

$26

How much do tier iii customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for tier iii customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier III customer service representative?

Tier III Customer Service Representatives are highly skilled support professionals who handle the most complex and technical customer issues that cannot be resolved by lower-level support tiers (Tier I and Tier II). They often have specialized knowledge of the company's products, services, or systems and may work closely with engineering or development teams to resolve advanced problems. Their responsibilities can include troubleshooting technical issues, providing detailed solutions, and ensuring escalated customer cases are resolved efficiently. Tier III representatives play a crucial role in maintaining customer satisfaction for challenging or unique cases.

What are the key skills and qualifications needed to thrive as a Tier III customer service representative?

To thrive as a Tier III Customer Service Representative, you need advanced problem-solving skills, in-depth product knowledge, and experience in customer support, often supported by a relevant degree or technical background. Familiarity with CRM platforms, ticketing systems, and communication tools is typically required, and certifications in customer service or technical support can be advantageous. Strong communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills enable you to efficiently resolve complex customer issues, ensuring high satisfaction and maintaining company reputation.

How does a Tier III customer service representative typically collaborate with other teams to resolve complex customer issues?

As a Tier III Customer Service Representative, you’ll often work closely with product specialists, engineering, and quality assurance teams to resolve escalated customer issues that require in-depth technical knowledge. This collaboration may involve participating in cross-functional meetings, sharing detailed case notes, and coordinating troubleshooting efforts. Effective communication and documentation are key, as you will serve as the bridge between customers and internal experts to ensure timely and accurate resolutions. Regular feedback loops with other teams also help identify recurring issues and improve service processes.

What is the difference between Tier Iii Customer Service Representative vs Tier II Customer Service Representative?

AspectTier Iii Customer Service RepresentativeTier II Customer Service Representative
CredentialsHigh school diploma; basic customer service trainingHigh school diploma; additional training or certifications often preferred
Work EnvironmentCall centers, support desks, retail settingsCall centers, support desks, retail settings
ResponsibilitiesHandling complex customer inquiries, troubleshooting, escalationManaging routine inquiries, basic troubleshooting, data entry
Experience LevelMore experience required; problem-solving skillsEntry to mid-level; basic customer service skills

In summary, Tier Iii Customer Service Representatives handle more complex issues and require greater experience and training compared to Tier II representatives. They often manage escalated cases and provide advanced support, making their role more specialized within customer service teams.

More about Tier Iii Customer Service Representative jobs

What job categories do people searching Tier Iii Customer Service Representative jobs look for?

The top searched job categories for Tier Iii Customer Service Representative jobs are:

Tier Iii Customer Service Representative jobs near you
Infographic showing various Tier Iii Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Tier 3 Customer Service Representative

Viega

Broomfield, CO • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Viega rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

118th of 495 rated machine equipment manufacturers

Job description

Job-ID: 17714; Location(s): Broomfield CO
JOB DESCRIPTION SUMMARY
The Customer Service Specialist plays a vital role in delivering an exceptional experience for Viega's customers by serving as the primary point of contact for inquiries, orders, and service needs. This position manages the full lifecycle of customer service interactions - from order entry and product inquiries to resolving complex issues such as returns, warranty claims, and logistics challenges.
Furthers Viega's reputation for superior service and operational excellence by driving consistent, positive customer outcomes and strengthening relationships at every touchpoint.
JOB DESCRIPTION DETAILS
  • Serves as the primary point of contact for all customer inquiries, across various platforms, managing the entire customer service lifecycle - including order entry, product inquiries, returns, warranty claims, price quoting, and customer complaints - with professionalism and efficiency.
  • Delivers accurate and timely responses to inquiries about pricing, product availability, shipping, scheduling, and order status to drive results and support customer satisfaction.
  • Researches and resolves order-related issues, including pricing discrepancies, product questions, and logistics-related customer inquiries.
  • Processes and resolves warranty claims by partnering with Quality Assurance and Technical Support teams to confirm validity and issue credits or replacements.
  • Investigates and resolves complex pricing, logistics, and shipping discrepancies, ensuring clear, professional communication throughout the resolution process to instill trust and maintain positive customer relationships.
  • Reviews and processes customer returns by verifying quantities, purchase dates, pricing, and part numbers, ensuring compliance with Viega's return policies and procedures. Provides customers with clear return instructions, including restocking fees, credit terms, or replacement details as needed.
  • Provides follow-up communications with customers, sales, and support teams regarding questions or discrepancies, including invalid purchase orders, back orders, shipping methods, part numbers, pricing issues, and estimated delivery dates.
  • Analyzes incoming customer orders utilizing various technical tools including email and enterprise resource planning (ERP) platforms.
  • Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements, and data management procedures.
  • Handles customer complaints with empathy, professionalism, and a solutions-oriented approach. Escalates complex issues to appropriate resources and departments when necessary, ensuring satisfactory outcomes.
  • Collaborates with departmental resources and other departments as needed to resolve order issues, escalate complex situations, and ensure case resolution while maintaining a customer-focused approach.
  • Communicates effectively by providing clear, timely, and accurate updates to customers, sales, and internal stakeholders regarding order status, discrepancies, and next steps. Facilitates ongoing communication and alignment between departments to streamline processes and deliver a seamless customer experience.
  • Documents interactions and resolutions to support internal collaboration, reporting, and continuous improvement efforts.
  • Attends meetings as required and/or assigned.
  • Adheres to ISO9001 compliance standards.
  • Performs other duties as required and/or assigned.
  • Occasional travel may be required.

REQUIRED QUALIFICATIONS
Knowledge, Skills and Abilities
  • This role requires strong communication skills, attention to detail, and the ability to collaborate with internal teams across sales, logistics, technical support, and quality assurance
  • Proficient in the use of common office equipment and software - including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint
  • Proficient in (or able to quickly develop proficiency) the use of Viega's ERP and CRM platforms
  • Thinks critically and applies effective problem-solving skills to drive results
  • Excellent customer service skills including but not limited to professional phone/email protocols
  • Strong interpersonal, written, and oral communication skills
  • Ability to prioritize tasks, including follow-up and follow-through on customer requests
  • Builds and maintains positive, productive relationships within and across teams, customers, and vendors
  • Strong organization skills, attention to detail, and time-management skills
  • Builds and maintains deep knowledge of Viega products
  • Effectively manages multiple tasks and priorities
  • General understanding and application of continuous improvement principles, identifying opportunities to improve quality and optimize processes, tools and ways of working
  • Ability to work both independently and in a team environment, effectively collaborating with department leaders and resources, cross-functional teams, and with customer

Education, Certification/License & Work Experience
  • High School Diploma or equivalent required
  • Some college education preferred
  • 2-3 years of progressive work experience performing administrative tasks, data-entry, interacting with customers, managing process or other related responsibilities required
  • 3-5 years related, high-volume customer support, sales and/or account management experience required, preferably within a manufacturing, wholesale or distribution environment

Total Rewards Package:
Compensation
  • Base: $56,000 to $68,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
  • Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance.

Health & Wellbeing
  • Medical, Telehealth, Dental, and Vision coverage, including infertility treatment, weight management, and physical therapy.
  • Wellness Program, including wellbeing platform, wellness challenges, WorkLife Navigator services, EAP, and mental health resources.
  • HSA with company contribution.
  • Health Care and Dependent Care FSA options.

Financial Security
  • 401(k) plan with up to 7.5% total employer contribution, including an automatic 3% company contribution plus a competitive tiered match.
  • Employer-paid Short- and Long-Term Disability coverage.
  • Employer-paid Life and AD&D insurance, with additional voluntary coverage options.
  • Voluntary benefits including legal, accident, critical illness, and hospital indemnity insurance.

Growth & Time Off
  • Up to $10,000 annually in tuition reimbursement, with an option for fully funded degree programs through Colorado Technical University.
  • 22 days PTO.
  • 9 company holidays plus 2 paid Volunteer Days.
  • Professional development opportunities designed to help employees continue building their careers.

Application Window
  • Posting date: 08/25/2026
  • The application deadline for this job is: 09/25/26

#LI-BK1
Your contact person:
Brad Kerwin
The future needs people like you to shape it.
Apply to Viega now.

What Viega employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply