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Tier Iii Customer Service Representative Jobs (NOW HIRING)

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.50/hr

... Service Representative Position Type Classified Staff/Hourly Department Troy Online - Call Center ... 3. Customer focus and adaptability to different personality types 4. Ability to multi-task, set ...

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Tier Iii Customer Service Representative information

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How much do tier iii customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for tier iii customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Tier III Customer Service Representatives?

Tier III Customer Service Representatives are highly skilled support professionals who handle the most complex and technical customer issues that cannot be resolved by lower-level support tiers (Tier I and Tier II). They often have specialized knowledge of the company's products, services, or systems and may work closely with engineering or development teams to resolve advanced problems. Their responsibilities can include troubleshooting technical issues, providing detailed solutions, and ensuring escalated customer cases are resolved efficiently. Tier III representatives play a crucial role in maintaining customer satisfaction for challenging or unique cases.

How does a Tier III Customer Service Representative typically collaborate with other teams to resolve complex customer issues?

As a Tier III Customer Service Representative, you’ll often work closely with product specialists, engineering, and quality assurance teams to resolve escalated customer issues that require in-depth technical knowledge. This collaboration may involve participating in cross-functional meetings, sharing detailed case notes, and coordinating troubleshooting efforts. Effective communication and documentation are key, as you will serve as the bridge between customers and internal experts to ensure timely and accurate resolutions. Regular feedback loops with other teams also help identify recurring issues and improve service processes.

What are the key skills and qualifications needed to thrive as a Tier III Customer Service Representative, and why are they important?

To thrive as a Tier III Customer Service Representative, you need advanced problem-solving skills, in-depth product knowledge, and experience in customer support, often supported by a relevant degree or technical background. Familiarity with CRM platforms, ticketing systems, and communication tools is typically required, and certifications in customer service or technical support can be advantageous. Strong communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills enable you to efficiently resolve complex customer issues, ensuring high satisfaction and maintaining company reputation.

What is the difference between Tier Iii Customer Service Representative vs Tier II Customer Service Representative?

AspectTier Iii Customer Service RepresentativeTier II Customer Service Representative
CredentialsHigh school diploma; basic customer service trainingHigh school diploma; additional training or certifications often preferred
Work EnvironmentCall centers, support desks, retail settingsCall centers, support desks, retail settings
ResponsibilitiesHandling complex customer inquiries, troubleshooting, escalationManaging routine inquiries, basic troubleshooting, data entry
Experience LevelMore experience required; problem-solving skillsEntry to mid-level; basic customer service skills

In summary, Tier Iii Customer Service Representatives handle more complex issues and require greater experience and training compared to Tier II representatives. They often manage escalated cases and provide advanced support, making their role more specialized within customer service teams.

More about Tier Iii Customer Service Representative jobs
What job categories do people searching Tier Iii Customer Service Representative jobs look for? The top searched job categories for Tier Iii Customer Service Representative jobs are:
Tier Iii Customer Service Representative jobs near you
Infographic showing various Tier Iii Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative III

Priwils

Chicago, IL • On-site

$16.50 - $22.50/hr

Full-time

Posted 6 days ago

Job description

Overview
The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor issues, managing escalations, conducting in-depth system research, and supporting leadership in quality control and performance improvement initiatives. The CSR III operates with a high level of independence and plays a critical role in ensuring service excellence and operational efficiency.Minimum Qualifications
  • Associate's degree preferred; significant relevant experience may be substituted in lieu of formal education
  • 5-7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination
  • Advanced proficiency in Microsoft Excel and data analysis
  • Strong analytical skills and problem resolution capabilities
  • Advanced experience researching billing and account issues, preferably within STR-related systems
  • Strong written and verbal communication skills
  • Demonstrated ability to operate independently and adapt to evolving program requirements
Responsibilities
  • Resolve complex customer and vendor inquiries, including escalated issues requiring detailed analysis
  • Perform advanced research on billing discrepancies, account issues, and transaction histories using internal and STR-related systems
  • Serve as a subject matter expert (SME) for STR program processes, policies, and systems
  • Support escalation management by identifying root causes and driving timely resolution
  • Assist leadership with quality assurance, audits, and performance improvement initiatives
  • Provide mentorship and guidance to CSR I and CSR II team members
  • Analyze operational trends and recommend process improvements to enhance service delivery
  • Ensure compliance with program requirements, federal standards, and internal policies
  • Maintain accurate documentation of complex cases, resolutions, and process updates
  • Collaborate with cross-functional teams to address systemic issues and improve overall efficiency
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com [email protected]). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at [email protected]

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