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Tier Iii Customer Service Representative Jobs (NOW HIRING)

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.50/hr

... Service Representative Position Type Classified Staff/Hourly Department Troy Online - Call Center ... 3. Customer focus and adaptability to different personality types 4. Ability to multi-task, set ...

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Tier Iii Customer Service Representative information

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$26

How much do tier iii customer service representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for tier iii customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Tier III Customer Service Representatives?

Tier III Customer Service Representatives are highly skilled support professionals who handle the most complex and technical customer issues that cannot be resolved by lower-level support tiers (Tier I and Tier II). They often have specialized knowledge of the company's products, services, or systems and may work closely with engineering or development teams to resolve advanced problems. Their responsibilities can include troubleshooting technical issues, providing detailed solutions, and ensuring escalated customer cases are resolved efficiently. Tier III representatives play a crucial role in maintaining customer satisfaction for challenging or unique cases.

How does a Tier III Customer Service Representative typically collaborate with other teams to resolve complex customer issues?

As a Tier III Customer Service Representative, you’ll often work closely with product specialists, engineering, and quality assurance teams to resolve escalated customer issues that require in-depth technical knowledge. This collaboration may involve participating in cross-functional meetings, sharing detailed case notes, and coordinating troubleshooting efforts. Effective communication and documentation are key, as you will serve as the bridge between customers and internal experts to ensure timely and accurate resolutions. Regular feedback loops with other teams also help identify recurring issues and improve service processes.

What are the key skills and qualifications needed to thrive as a Tier III Customer Service Representative, and why are they important?

To thrive as a Tier III Customer Service Representative, you need advanced problem-solving skills, in-depth product knowledge, and experience in customer support, often supported by a relevant degree or technical background. Familiarity with CRM platforms, ticketing systems, and communication tools is typically required, and certifications in customer service or technical support can be advantageous. Strong communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills enable you to efficiently resolve complex customer issues, ensuring high satisfaction and maintaining company reputation.

What is the difference between Tier Iii Customer Service Representative vs Tier II Customer Service Representative?

AspectTier Iii Customer Service RepresentativeTier II Customer Service Representative
CredentialsHigh school diploma; basic customer service trainingHigh school diploma; additional training or certifications often preferred
Work EnvironmentCall centers, support desks, retail settingsCall centers, support desks, retail settings
ResponsibilitiesHandling complex customer inquiries, troubleshooting, escalationManaging routine inquiries, basic troubleshooting, data entry
Experience LevelMore experience required; problem-solving skillsEntry to mid-level; basic customer service skills

In summary, Tier Iii Customer Service Representatives handle more complex issues and require greater experience and training compared to Tier II representatives. They often manage escalated cases and provide advanced support, making their role more specialized within customer service teams.

More about Tier Iii Customer Service Representative jobs
What job categories do people searching Tier Iii Customer Service Representative jobs look for? The top searched job categories for Tier Iii Customer Service Representative jobs are:
Tier Iii Customer Service Representative jobs near you
Infographic showing various Tier Iii Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Lead Customer Service Representative

Ohio Logistics

Fostoria, OH • On-site

$20.10/hr

Full-time

Posted 25 days ago

Job description

Position Summary:
The Tier 3 Lead Customer Service Representative oversees and assists with the day-to-day activities as instructed by the Office Manager. CSR Lead acts as a "player-coach," monitoring and assisting the work of the office performing a variety of duties related to office, warehousing, transportation, and safety in the office. The Tier 3 Lead CSR also assists with implementing work procedures to increase productivity and improve service within the operation with the direction of the Office/General Manager. This role also includes Wave Planning responsibilities to optimize order release and workflow within the warehouse.
Reports To: Office Manager/General Manager
Direct Reports: Tier 1 and Tier 2 Customer Service Representatives
Primary Responsibilities:
  • Communicate with co-workers and direct Supervisor to receive instructions and coordinate customer activities
  • Engage other Customer Service Representatives and Warehouse Associates to ensure on-time and complete deliveries
  • Develop, update, and share regular reports of facility performance with key internal audiences
  • Communicate with co-workers and direct Supervisor to receive instructions and coordinate activities
  • Ability to communicate with customers and outside vendors daily to achieve customer satisfaction
  • Operate within the Warehouse Management System (WMS)
  • Coordinate shipment to meet customer standards.
  • Use warehouse management system to accurately schedule inventory for shipments in FIFO (First In, First Out) order per customer requirements
  • Notify/Communicate with customers regarding any issues with shipment or scheduling
  • Follow all standard operating and rules-of-thumb procedures for shipments and depletions of customer inventory
  • Assemble and prepare outbound trucks in alignment with release specifications.
  • Manage and coordinate expedite requests as operational needs arise.
  • Create customer orders for warehouse team
  • Prepare Bill of Ladings
  • Work with warehouse team daily
  • Review and release customer orders into waves based on priority, carrier schedules, and warehouse capacity
  • Monitor wave progress and adjust as needed to ensure timely order fulfillment
  • Coordinate with warehouse leadership to balance workload across shifts and resources
  • Validate inventory availability before releasing waves to prevent shortages or delays
  • Communicate wave status and any changes to internal teams and carriers
  • Utilize WMS tools to optimize picking and shipping processes
  • Troubleshoot wave-related issues and escalate when necessary
  • Other duties may be assigned

Knowledge and Skill Requirements:
  • Minimum 3-5 years distribution center or warehousing experience
  • Experience leading people and managing high-performing teams
  • Experience with WMS (Warehouse Management System) and Microsoft Office required
  • Possess above average communication skills
  • Be a self-starter, ability to work under minimal supervision
  • Ability to work in a fast-paced environment
  • High School Diploma or GED

Physical Demands:
The physical demands and/or work environment described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job.
  • Majority of the time spent at work will be in an office setting, sitting at a desk.
  • Sitting for long periods of time.
  • Minor lifting of office supplies, storage boxes up to 25lbs.
  • Occasional climbing, crouching, kneeling.
  • Must be non-allergic to the extent of being present in the building through the workday.

Work Environment:
The working conditions of this position reflect those of a standard warehouse environment to include:
  • Working in close proximity to others
  • Working indoors with varying temperature

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