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Tier Iii Customer Service Representative Jobs (NOW HIRING)

Roll Off Solutions LLC

Customer Service Rep

Parker, CO · On-site

$22 - $24/hr

Customer Service Rep Are you passionate about delivering exceptional customer service? Do you ... Your role is crucial in ensuring smooth operations and delivering top-tier service to residents ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Extremely Service oriented. * Customers' satisfaction is paramount in our organization, and we take ...

New

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Extremely Service oriented. * Customers' satisfaction is paramount in our organization, and we take ...

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All JobsTier Iii Customer Service Representative Jobs

Tier Iii Customer Service Representative information

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$26

How much do tier iii customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for tier iii customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier III customer service representative?

Tier III Customer Service Representatives are highly skilled support professionals who handle the most complex and technical customer issues that cannot be resolved by lower-level support tiers (Tier I and Tier II). They often have specialized knowledge of the company's products, services, or systems and may work closely with engineering or development teams to resolve advanced problems. Their responsibilities can include troubleshooting technical issues, providing detailed solutions, and ensuring escalated customer cases are resolved efficiently. Tier III representatives play a crucial role in maintaining customer satisfaction for challenging or unique cases.

How does a Tier III customer service representative typically collaborate with other teams to resolve complex customer issues?

As a Tier III Customer Service Representative, you’ll often work closely with product specialists, engineering, and quality assurance teams to resolve escalated customer issues that require in-depth technical knowledge. This collaboration may involve participating in cross-functional meetings, sharing detailed case notes, and coordinating troubleshooting efforts. Effective communication and documentation are key, as you will serve as the bridge between customers and internal experts to ensure timely and accurate resolutions. Regular feedback loops with other teams also help identify recurring issues and improve service processes.

What are the key skills and qualifications needed to thrive as a Tier III customer service representative?

To thrive as a Tier III Customer Service Representative, you need advanced problem-solving skills, in-depth product knowledge, and experience in customer support, often supported by a relevant degree or technical background. Familiarity with CRM platforms, ticketing systems, and communication tools is typically required, and certifications in customer service or technical support can be advantageous. Strong communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills enable you to efficiently resolve complex customer issues, ensuring high satisfaction and maintaining company reputation.

What is the difference between Tier Iii Customer Service Representative vs Tier II Customer Service Representative?

AspectTier Iii Customer Service RepresentativeTier II Customer Service Representative
CredentialsHigh school diploma; basic customer service trainingHigh school diploma; additional training or certifications often preferred
Work EnvironmentCall centers, support desks, retail settingsCall centers, support desks, retail settings
ResponsibilitiesHandling complex customer inquiries, troubleshooting, escalationManaging routine inquiries, basic troubleshooting, data entry
Experience LevelMore experience required; problem-solving skillsEntry to mid-level; basic customer service skills

In summary, Tier Iii Customer Service Representatives handle more complex issues and require greater experience and training compared to Tier II representatives. They often manage escalated cases and provide advanced support, making their role more specialized within customer service teams.

More about Tier Iii Customer Service Representative jobs

What job categories do people searching Tier Iii Customer Service Representative jobs look for?

The top searched job categories for Tier Iii Customer Service Representative jobs are:

Tier Iii Customer Service Representative jobs near you
Infographic showing various Tier Iii Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Pizza Hut - Heartland Pizza/SW Oklahoma Pizza Corp

Benton, AR

$13.50 - $18.50/hr

Other

Re-posted 10 days ago

Job description

As a Customer Service Representative (CSR) or Hostess at Pizza Hut, you are the first point of contact for our customers, ensuring they receive exceptional service from the moment they place an order. Your role is essential in handling customer inquiries, processing orders accurately, and making sure our guests feel valued. Whether taking orders over the phone or assisting with dine-in service, you will play a vital role in creating a great customer experience.


Responsibilities:

• Answer phone calls professionally and assist customers with orders and inquiries.

• Process orders accurately while upselling promotions and menu items.

• Communicate clearly with customers and team members to ensure order accuracy.

• Maintain a friendly and welcoming demeanor to provide top-tier customer service.

• Resolve customer concerns promptly and effectively.

• Assist in organizing takeout and delivery orders for smooth operations.

• Support front-of-house duties, such as greeting guests and helping with seating when

necessary.

Qualifications:

• Must be at least 16 years old.

• Friendly and confident communicator, especially over the phone.

• Strong multitasking skills and ability to work in a fast-paced environment.

• Attention to detail and accuracy in processing orders.

• Enthusiastic about food service and customer satisfaction.

• Punctual, dependable, and a great team player.

Why Join Us?

• Competitive pay with flexible scheduling.

• A fun and fast-paced work environment.

• Career growth and advancement opportunities within Pizza Hut.

• The chance to develop customer service and communication skills that last a lifetime.

Join our team and be part of a company that values exceptional service and a great work environment. Apply today!

Apply