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Remote Fema Customer Service Jobs (NOW HIRING)

Wood Plc

Water Resources Engineer - FEMA

Austin, TX · Remote

$78K - $107K/yr

... services on projects throughout the Mid-Atlantic, Midwest, and Northeast U.S. regions. This ... This role has the opportunity to be remote from any location within the US. Key Responsibilities:

Wood Plc

Water Resources Engineer - FEMA

Baton Rouge, LA · Remote

$75K - $103K/yr

... services on projects throughout the Mid-Atlantic, Midwest, and Northeast U.S. regions. This ... This role has the opportunity to be remote from any location within the US. Key Responsibilities:

CTR

Bilingual Customer Service Representative I

Miami, FL · Remote

$14.75 - $18.75/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

New

Wood Plc

Water Resources Engineer - FEMA

Chicago, IL · Remote

$81K - $111K/yr

... services on projects throughout the Mid-Atlantic, Midwest, and Northeast U.S. regions. This ... This role has the opportunity to be remote from any location within the US. Key Responsibilities:

Wood Plc

Water Resources Engineer - FEMA

Ballwin, MO · Remote

$76K - $104K/yr

... services on projects throughout the Mid-Atlantic, Midwest, and Northeast U.S. regions. This ... This role has the opportunity to be remote from any location within the US. Key Responsibilities:

Wood Plc

Water Resources Engineer - FEMA

Kansas City, MO · Remote

$77K - $105K/yr

... services on projects throughout the Mid-Atlantic, Midwest, and Northeast U.S. regions. This ... This role has the opportunity to be remote from any location within the US. Key Responsibilities:

Wood Plc

Water Resources Engineer - FEMA

Houston, TX · Remote

$75K - $103K/yr

... services on projects throughout the Mid-Atlantic, Midwest, and Northeast U.S. regions. This ... This role has the opportunity to be remote from any location within the US. Key Responsibilities:

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How much do remote fema customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote fema customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does working remotely as a FEMA Customer Service Representative impact team communication and support?

As a remote FEMA Customer Service Representative, you’ll rely heavily on digital communication tools such as email, instant messaging, and virtual meetings to stay connected with your team. While you may not have face-to-face interactions, managers typically hold regular check-ins and provide resources to ensure everyone is aligned and supported. Collaboration is important, especially when handling complex cases, so being proactive in reaching out for help and sharing updates is encouraged. This structure fosters a supportive environment, even when working from different locations.

What are the key skills and qualifications needed to thrive as a Remote FEMA Customer Service Representative, and why are they important?

To excel as a Remote FEMA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center technology, FEMA systems, and basic computer applications is typically required. Patience, empathy, and resilience are valuable soft skills for effectively assisting distressed individuals during emergencies. These skills ensure accurate information delivery, compassionate support, and efficient handling of high-stress situations for disaster-affected callers.

What are Remote FEMA Customer Service representatives?

Remote FEMA Customer Service representatives are professionals who assist individuals and communities affected by disasters by providing information, support, and guidance over the phone or online. They help applicants understand FEMA's disaster assistance programs, answer questions about claims, assist with application processes, and provide updates on case statuses. Working remotely, these representatives play a critical role in ensuring timely communication between FEMA and those in need, offering compassionate and accurate help from a distance.
More about Remote Fema Customer Service jobs
What cities are hiring for Remote Fema Customer Service jobs? Cities with the most Remote Fema Customer Service job openings:
What are the most commonly searched types of Fema Customer Service jobs? The most popular types of Fema Customer Service jobs are:
What states have the most Remote Fema Customer Service jobs? States with the most job openings for Remote Fema Customer Service jobs include:
What job categories do people searching Remote Fema Customer Service jobs look for? The top searched job categories for Remote Fema Customer Service jobs are:
Remote Fema Customer Service jobs near you
Infographic showing various Remote Fema Customer Service job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep - Remote (Must live near McAllen, TX)

Customer Service Rep - Remote (Must live near McAllen, TX)

Maximus

Mcallen, TX • On-site, Remote

$15.25 - $20.75/hr

Full-time

Posted 19 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 288 frontline employees who took The Breakroom Quiz

244th of 428 rated business services

Job description

General information
Job Posting Title
Customer Service Rep - Remote (Must live near McAllen, TX)
Date
Wednesday, May 27, 2026
City
McAllen
State
TX
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (FEMA). FEMA's mission is to help people before, during, and after disasters. In this project, we will support FEMA by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area.
This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at McAllen, TX
In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have flexibility.
This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends)
This is a Temporary Position
Essential Duties and Responsibilities:
  • Collect information from customers and clients
  • Enter data into the central database
  • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
  • Review data for deficiencies or errors, correct any incompatibilities if possible and check output
  • Retrieve data as requested
  • Maintain and update the database system as necessary
  • Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
  • Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
  • Complete basic call-related input in computer terminal to phone inquiries
  • Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
  • Attention to detail, ability to multitask is required
  • Meet Quality Assurance (QA) and other key performance metrics
  • Track and document all inquiries using the applicable systems
  • Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
  • Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Minimum Requirements:
  • High School Diploma or GED required
  • At least six (6) months of customer service/secretarial/telemarketing experience required
  • Ability to pass a federal background check
  • Ability to comply with moderate computer usage including MS Office applications
  • Ability to work nights and weekends, as well as overtime and/or holidays as needed
  • Experience with and/or ability to use call center telephony equipment
  • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be US Citizen per client requirements
  • Must reside in Contiguous US
  • Call center experience preferred, but not required

Home Office Requirements:
  • Hardwired internet (ethernet) connection
  • Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source
  • All equipment will be provided by Maximus (computer and headset) but must be picked up in our physical office located at McAllen, TX prior to your start date.

Minimum Requirements
  • High School Diploma or GED required
  • At least six (6) months of customer service/secretarial/telemarketing experience required
  • Ability to speak and read English clearly, professionally, and fluently
  • Ability to type a minimum of 20 WPM (words per minute)
  • Ability to comply with moderate computer usage
  • Ability to work nights and weekends, as well as overtime and/or holidays as needed
  • Experience with and/or ability to use call center telephony equipment

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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
16.00
Maximum Salary
$
16.00

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