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Internship Fema Customer Service Jobs (NOW HIRING)

Bilingual Customer Service Representative I

Miami, FL · On-site

$14.75 - $18.75/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

Sales Engineer

Portage, MI · On-site

$80 - $100/hr

... FEMA and customers through the selection of optimized solutions, continuous improvement, and cost reduction opportunities * Provide Exemplary Customer Service & Communication - 20% of time

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FEMA/DHS Contract Recruiter

Systems Integration, Inc.

Glen Burnie, MD • On-site

$80 - $100/hr

Other

Re-posted 15 days ago


Job description

FEMA / DHS Recruiter

Role Overview

We are building a pre‑award, clearance‑ready workforce to support FEMA disaster‑response operations nationwide.

We are seeking an experienced bi-lingual (English/Spanish) Recruiter with a proven track record of high-volume staffing for FEMA, DHS, or disaster-response programs. This role is responsible for building and maintaining a pre-qualified, 1000+ clearance-ready pipeline of bilingual (English/Spanish) Customer Service Representatives (CSRs) in advance of FEMA contract awards. The recruiter will own sourcing strategy, screening rigor, clearance-risk mitigation, and candidate engagement across a 6-month pre-award ramp timeline.

Key Responsibilities
  • Design and execute high-volume recruiting campaigns for FEMA CSR and disaster-response roles across FEMA-proven labor markets
  • Build and maintain a clearance-ready talent bench of 1,000+ candidates
  • Screen candidates for bilingual proficiency, SCA wage acceptance, and Public Trust eligibility
  • Conduct live bilingual validation interviews (English/Spanish)
  • Perform clearance pre-checks including address history and risk flagging
  • Classify candidates using Green / Yellow / Red readiness standards
  • Coordinate with compliance, HR, and program leadership
  • Maintain candidate engagement during pre-award standby periods
Required Experience & Qualifications
  • 5+ years of recruiting experience for FEMA, DHS, or disaster-response contracts
  • Demonstrated success with high-volume recruiting at scale (hundreds to thousands of hires)
  • Hands-on experience with Public Trust or DHS clearance workflows
  • Strong familiarity with Service Contract Act (SCA) wage environments
  • Proven success recruiting bilingual (English/Spanish) workforces
  • Comfortable managing pre-award or contingent hiring pipelines
  • Excellent candidate communication and documentation skills
Sourcing & Recruiting Channel Expertise (Required)

The recruiter must be highly skilled in modern, multi-channel sourcing strategies, including:

  • Indeed (CPC and PPA campaigns, geo-targeting)
  • ZipRecruiter (selective surge usage)
  • Facebook / Meta recruiting ads and community job groups
  • LinkedIn Recruiter (targeted sourcing and recruiter search)
  • Veteran and military spouse talent networks
  • State and local workforce boards
  • Community colleges and adult education centers

Ability to optimize spend, reduce applicant noise, and increase clearance yield through channel selection is critical.

Success Metrics
  • Monthly delivery of clearance-ready (Green) candidates
  • Clearance adjudication success rate
  • Cost per clearance-ready candidate
  • Time-to-pipeline readiness
  • Candidate retention during standby period
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