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Fema Customer Service Jobs (NOW HIRING)

CTR

Bilingual Customer Service Representative I

Miami, FL · On-site

$14.75 - $18.75/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

CTR Corporation

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Bilingual (Spanish/English) Customer Service Representatives - Remote

Orlando, FL · On-site

$19.90 - $23.01/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

CTR Corporation

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Bilingual (Spanish/English) Customer Service Representatives - Remote

Houston, TX · On-site

$19.90 - $23.01/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

Lake Worth Beach

CUSTOMER SERVICE REP

Lake Worth Beach, FL · On-site

$14.25 - $19.25/hr

Customer Service Rep - Electric/Water This Customer Service Rep - Electric/Water position is ... Employees in this position will be required to complete the FEMA Incident Command System (ICS ...

CTR GROUP

Bilingual Customer Service Representative I

$15.75 - $20/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

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Fema Customer Service information

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How much do fema customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for fema customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service?

A FEMA Customer Service job involves assisting disaster survivors by providing information, answering questions, and guiding them through the recovery process. Representatives may work in call centers or disaster recovery centers, handling inquiries about disaster assistance programs, application status, and required documentation. Strong communication and problem-solving skills are essential for this role.

What does a FEMA Customer Service do?

A typical day for a FEMA Customer Service representative involves handling inbound calls or messages from individuals affected by disasters, answering questions about relief programs, and assisting with application or claim processes. You will work closely with other team members and different FEMA departments to resolve complex issues and refer cases as needed. The pace can be fast and emotionally charged, as you help people during challenging times, but you’ll receive comprehensive training and ongoing support to handle these situations effectively. This role offers opportunities to develop valuable crisis communication skills and to make a meaningful difference in communities impacted by disasters.

What are the key skills and qualifications needed to thrive in the FEMA Customer Service position?

To thrive as a FEMA Customer Service representative, you typically need experience in customer support, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with case management systems, call center software, and federal or disaster relief processes is often required. Patience, empathy, and problem-solving abilities help you effectively assist individuals during stressful situations. These skills ensure accurate information delivery, compassionate support, and efficient resolution of customer inquiries during disaster response and recovery.

How to get hired with FEMA?

To get hired as a FEMA customer service representative, applicants should review current job openings on the official FEMA careers website, ensure they meet the minimum qualifications such as customer service experience and relevant skills, and complete the online application process. Additional requirements may include passing background checks and sometimes obtaining specific certifications or training related to emergency management or disaster response.

What skills are needed for FEMA customer service remote work?

FEMA customer service remote workers need strong communication skills, problem-solving abilities, and proficiency with computer systems and customer service software. They should also have good organizational skills, the ability to work independently, and often require familiarity with emergency management protocols and certifications. Adaptability and patience are essential for handling diverse inquiries and stressful situations remotely.
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Fema Customer Service jobs near you
Infographic showing various Fema Customer Service job openings in the United States as of August 2026, with employment types broken down into 61% Full Time, 26% Part Time, 9% Temporary, and 4% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FEMA/DHS Contract Recruiter

Systems Integration, Inc.

Glen Burnie, MD • On-site

Contractor

Re-posted 26 days ago

Job description

FEMA / DHS Recruiter
Role Overview
We are building a pre-award, clearance-ready workforce to support FEMA disaster-response operations nationwide.
We are seeking an experienced bi-lingual (English/Spanish) Recruiter with a proven track record of high-volume staffing for FEMA, DHS, or disaster-response programs. This role is responsible for building and maintaining a pre-qualified, 1000+ clearance-ready pipeline of bilingual (English/Spanish) Customer Service Representatives (CSRs) in advance of FEMA contract awards. The recruiter will own sourcing strategy, screening rigor, clearance-risk mitigation, and candidate engagement across a 6-month pre-award ramp timeline.
Key Responsibilities
  • Design and execute high-volume recruiting campaigns for FEMA CSR and disaster-response roles across FEMA-proven labor markets • Build and maintain a clearance-ready talent bench of 1,000+ candidates • Screen candidates for bilingual proficiency, SCA wage acceptance, and Public Trust eligibility • Conduct live bilingual validation interviews (English/Spanish) • Perform clearance pre-checks including address history and risk flagging • Classify candidates using Green / Yellow / Red readiness standards • Coordinate with compliance, HR, and program leadership • Maintain candidate engagement during pre-award standby periods
Required Experience & Qualifications
  • 5+ years of recruiting experience for FEMA, DHS, or disaster-response contracts • Demonstrated success with high-volume recruiting at scale (hundreds to thousands of hires) • Hands-on experience with Public Trust or DHS clearance workflows • Strong familiarity with Service Contract Act (SCA) wage environments • Proven success recruiting bilingual (English/Spanish) workforces • Comfortable managing pre-award or contingent hiring pipelines • Excellent candidate communication and documentation skills
Sourcing & Recruiting Channel Expertise (Required)
The recruiter must be highly skilled in modern, multi-channel sourcing strategies, including: • Indeed (CPC and PPA campaigns, geo-targeting) • ZipRecruiter (selective surge usage) • Facebook / Meta recruiting ads and community job groups • LinkedIn Recruiter (targeted sourcing and recruiter search) • Veteran and military spouse talent networks • State and local workforce boards • Community colleges and adult education centers Ability to optimize spend, reduce applicant noise, and increase clearance yield through channel selection is critical.
Success Metrics
  • Monthly delivery of clearance-ready (Green) candidates • Clearance adjudication success rate • Cost per clearance-ready candidate • Time-to-pipeline readiness • Candidate retention during standby period

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