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Csr Salary Jobs (NOW HIRING)

RIHousing

Customer Service Representative

Providence, RI · On-site

$51K - $62K/yr

RIHousing - Customer Service Representative Salary - $51,896.00 - $62,276.00 What We Are All About: We are seeking a dynamic professional to serve as a Customer Service Representative within our Loan

Prime Plumbing, Inc.

Customer Service Rep

Umatilla, FL · On-site

$15 - $18/hr

Replies within 24 hours Benefits: * Competitive salary * Dental insurance * Flexible schedule * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision

Rihousing

Customer Service Representative

Providence, RI · On-site

$51K - $62K/yr

RIHousing - Customer Service Representative Salary - $51,896.00 - $62,276.00 Please note: This pay range represents the base annual full-time salary for all positions within this job grade. The

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How much do csr salary jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for csr salary in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is CSR a good job?

A Customer Service Representative (CSR) role involves assisting customers, resolving issues, and providing information, often requiring strong communication and problem-solving skills. It can offer stable employment with opportunities for advancement, but may involve repetitive tasks and shift work. Compensation varies by industry and location, with some positions offering benefits and training programs.

Is remote CSR a stressful job?

Remote customer service representatives (CSRs) often face stress from handling customer complaints, meeting performance metrics, and managing high call volumes. The job requires strong communication skills and patience, and stress levels can vary based on workload and support systems in place.

What is the difference between Csr Salary vs Customer Service Representative Salary?

AspectCsr SalaryCustomer Service Representative Salary
Average Annual Salary$35,000 - $50,000$30,000 - $45,000
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, retail, corporate offices
Industry UsageCustomer service, sales supportCustomer service, support roles

Both Csr Salary and Customer Service Representative Salary refer to roles focused on customer support. The salary ranges are similar, with slight variations depending on experience and location. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

How much does a CSR earn?

A Customer Service Representative (CSR) typically earns an average salary ranging from $30,000 to $45,000 per year, depending on experience, location, and industry. Entry-level CSRs may start at lower wages, while experienced professionals or those in specialized fields can earn higher salaries. Many CSRs also receive benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (CSR), and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is essential. Patience, active listening, and a positive attitude are standout soft skills that help manage challenging interactions. These skills ensure effective customer support, high satisfaction, and efficient issue resolution in service-driven environments.

What is a CSR salary?

A CSR salary refers to the typical earnings of a Customer Service Representative. Salaries can vary based on factors such as location, industry, experience, and company size. In the United States, the average annual salary for a CSR is around $36,000 to $40,000, but entry-level positions may start closer to $28,000, while experienced CSRs or those in specialized industries can earn upwards of $50,000 or more. Benefits and incentives may also be part of the total compensation package.

What typical challenges do Customer Service Representatives (CSRs) face in their daily work, and how can they effectively manage them?

Customer Service Representatives often encounter challenges such as handling difficult or irate customers, managing high call volumes, and resolving issues efficiently under time constraints. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Many employers provide training and support systems, such as knowledge bases and escalation procedures, to help CSRs manage these challenges. Building resilience and seeking feedback from peers and supervisors can also help new CSRs quickly adapt and improve their performance.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, account managers, or technical support managers, with salaries reaching six figures in some cases. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.
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What states have the most Csr Salary jobs? States with the most job openings for Csr Salary jobs include:
What job categories do people searching Csr Salary jobs look for? The top searched job categories for Csr Salary jobs are:
Csr Salary jobs near you
Infographic showing various Csr Salary job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 78% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

RIHousing

Providence, RI • On-site

$51K - $62K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

RIHousing – Customer Service Representative

Salary - $51,896.00 - $62,276.00

What We Are All About:

We are seeking a dynamic professional to serve as a Customer Service Representative within our Loan Servicing Department. At RI Housing, Customer Service Representatives (CSRs) serve as the primary liaison between the Agency and our customers. In this role, you will provide accurate information about our products, address billing inquiries, resolve customer concerns, and offer effective solutions. You will communicate through multiple channels, including phone and email, and will be responsible for researching and resolving more complex service issues as they arise.

This is an in-person position based in Providence, Rhode Island, where you will be an integral part of our Loan Servicing team. The role is designed for in‑person collaboration and active engagement within our office environment.

What You'll Do Daily:

This role performs a variety of customer service and research functions in alignment with investor guidelines and internal policies and procedures. You will be cross‑trained across all customer service tasks and will support the Loan Servicing team through the following responsibilities:

Process Daily Customer Requests

You will handle a wide range of customer‑initiated requests, including:

  1. Name and address changes
  2. ACH setup and removal requests
  3. NSF notices
  4. Issuance of privacy notices
  5. New loan setup
  6. Processing and tracking returned mail
  7. Preparing Welcome Packets as required by the Consumer Financial Protection Bureau (CFPB) and the Real Estate Settlement Procedures Act (RESPA)
  8. Producing mortgage discharges in accordance with Rhode Island and Maine state laws
  9. Preparing and producing loan subordination packets following internal processes, procedures, and risk guidelines
  10. Processing one‑time borrower payments (electronic and non‑electronic)
  11. Preparing and submitting monthly MERS audit reports at the request of the Supervisor

You will research and resolve customer complaints and inquiries by:

  • Reviewing mortgage file documentation
  • Analyzing data to determine appropriate actions
  • Ensuring timely and accurate responses
  • Maintaining customer satisfaction and fostering positive borrower relationships

You will complete tasks governed by federal, investor, and state regulations, including:

  • Loan payoff requests
  • Final loan payments
  • Mortgage discharges
  • Subordination agreements

Additional responsibilities include:

  • Assisting the Supervisor with data mapping for manual conversions
  • Supporting the development of training materials for processes and procedures
  • Providing cross‑functional servicing support during peak periods
  • Assisting with special projects as assigned
  • Researching and resolving lost payments

How You Will Make An Impact:

As a Customer Service Representative, you will help ensure a positive borrower experience and support the accuracy of our servicing operations by:

  • Delivering professional customer service by phone, email, and occasional in‑person interactions
  • Actively listening, asking clarifying questions, and providing clear, accurate information
  • Offering basic technical support for customers using our online portal
  • Responding to written inquiries with clear, professional communication
  • Researching and resolving complex customer issues in accordance with policies and regulations
  • Documenting all customer interactions in the system of record
  • Applying general knowledge of RI Housing loan products and basic escrow/RESPA requirements
  • Supporting special projects and contributing to process improvements as needed

What Success Looks Like In This Position:

  • Three years of customer service experience in a mortgage or consumer finance customer service setting.
  • Strong customer focus, communication, listening, and analytical skills.
  • Effective written communication skills.
  • The ability to work in a fast-paced environment and to multitask is imperative.
  • Ability to work with limited direct supervision.
  • Strong computer skills and the ability to use standard Microsoft Office software.
  • Bilingual ability preferred (particularly Spanish or Portuguese).
  • Business Certificate or associate's degree in business administration or related field preferred, or equivalent work experience required.

Why RIHousing:

  • Mission-Driven Organization
  • Mentorship Program
  • Lunch and Learn Series
  • Employee Recognition Programs
  • Dedicated Workforce
  • Parking Stipend
  • Medical/Dental/Vision/Life Insurance
  • Paid Time Off
  • Retirement Options
  • Education Reimbursement
  • Onsite Fitness Classes
  • Volunteer Days
  • Winner of "Best Places to Work" 2016, 2018, 2019, 2021 – 2026
  • Greater Providence Chamber of Commerce Worksite Health Award 2013 – 2026
  • PBN's Healthiest Employers of RI 2025 & 2026

About RIHousing:

RIHousing works to ensure that all people who live in Rhode Island can afford a healthy, attractive home that meets their needs. RIHousing provides loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. Created by the General Assembly in 1973, RIHousing is a self-sustaining corporation and receives no state funding for operations.

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