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Japanese Customer Service Representative Jobs (NOW HIRING)

CVS Health

MI · On-site

$17 - $31.30/hr

Required Qualifications * 1 year experience in a customer service role handling and resolving a ... Japanese Bi-lingual, must pass a written and verbal assessment. Preferred Qualifications * Prefer ...

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Japanese Customer Service Representative information

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How much do japanese customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for japanese customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Japanese Customer Service Representatives?

Japanese Customer Service Representatives are professionals who assist customers by addressing inquiries, resolving issues, and providing information in Japanese. They often work for international companies that serve Japanese-speaking clients or operate in Japan. These representatives handle communication via phone, email, chat, or in-person, ensuring customer satisfaction while maintaining company standards. Fluency in Japanese and strong interpersonal skills are essential for this role.

What are the most common challenges faced by Japanese Customer Service Representatives, and how can they be managed?

Japanese Customer Service Representatives often encounter challenges such as bridging cultural communication gaps, handling high volumes of customer inquiries, and maintaining professionalism under pressure. Successfully managing these challenges typically involves developing strong active listening skills, staying patient and empathetic, and being adaptable to different customer needs. Ongoing training and support from the team help representatives stay updated on product knowledge and best practices, which can significantly improve customer satisfaction and job performance.

What is the difference between Japanese Customer Service Representative vs Japanese Sales Associate?

AspectJapanese Customer Service RepresentativeJapanese Sales Associate
Required CredentialsCustomer service training, Japanese language proficiencySales training, Japanese language proficiency
Work EnvironmentCall centers, customer support officesRetail stores, sales floors
Employer & Industry UsageCustomer service departments across various industriesRetail, wholesale, and service industries
Common Search & Comparison IntentCustomer support roles in Japanese languageSales roles involving Japanese communication

The main difference is that Japanese Customer Service Representatives focus on assisting customers via support channels, while Japanese Sales Associates primarily engage in direct sales and product promotion. Both roles require Japanese language skills and industry-specific training, but their work environments and daily tasks differ significantly.

What are the key skills and qualifications needed to thrive as a Japanese Customer Service Representative, and why are they important?

To thrive as a Japanese Customer Service Representative, you need fluency in Japanese and English, strong communication skills, and experience in customer support or related fields. Familiarity with CRM software, helpdesk ticketing systems, and online communication platforms is typically required. Exceptional interpersonal skills, patience, and cultural sensitivity help you deliver outstanding service and build rapport with customers. These skills and qualifications are crucial for resolving issues efficiently and ensuring customer satisfaction in a bilingual and multicultural environment.
More about Japanese Customer Service Representative jobs
What cities are hiring for Japanese Customer Service Representative jobs? Cities with the most Japanese Customer Service Representative job openings:
What are the most commonly searched types of Japanese Customer Service Representative jobs? The most popular types of Japanese Customer Service Representative jobs are:
What states have the most Japanese Customer Service Representative jobs? States with the most job openings for Japanese Customer Service Representative jobs include:
What job categories do people searching Japanese Customer Service Representative jobs look for? The top searched job categories for Japanese Customer Service Representative jobs are:
Japanese Customer Service Representative jobs near you
Infographic showing various Japanese Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 88% Full Time, and 6% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bilingual Japanese Customer Service Representative

Triup, Inc

Cypress, CA • Hybrid

$20 - $28/hr

Other

Posted 17 days ago

Job description

Job Category
Customer Service
Location
Cypress, CA
Salary Range
$20.00 - $28.00
SUMMARY
The role focuses on providing outstanding customer service in the personal lines insurance sector. As a Bilingual Japanese Insurance Customer Service representative, you'll assist clients with inquiries about health, life, auto, and personal insurance products. While prior insurance experience is not required, a strong background in customer service is essential. Comprehensive training and career development will be provided. The position offers hybrid work options, with the possibility for remote work depending on the candidate's needs.
Responsibilities
  • Assist clients with personal insurance inquiries, including health, life, and auto insurance
  • Manage policy renewals, cancellations, and service requests via email and phone
  • Provide exceptional customer service with cultural sensitivity to Japanese-speaking clients
  • Support documentation, account management, and general administrative tasks
  • Maintain accurate client records and ensure the smooth processing of insurance policies
  • Work in a hybrid setup, with remote work options considered
  • Continuously learn about personal insurance products and industry trends
Qualifications
  • Native-Level Fluency in Japanese (both written and verbal)
  • Strong background in customer service (experience in customer-facing roles required)
  • Experience in administrative roles or retail is preferred
  • Strong communication skills in both Japanese and English
  • Detail-oriented with the ability to manage and organize client records accurately
  • A customer-focused mindset with a willingness to learn about the insurance industry
  • Long-term commitment and interest in career growth
  • Willingness to obtain an insurance license in the future (training provided)
  • Bilingual in Japanese and English
  • Strong team collaboration and organizational skills

About Triup

Sourced by ZipRecruiter

Industry

Human resources consulting services

Company size

1 - 10 Employees

Headquarters location

Irvine, CA, US

Year founded

2015

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