Full Time Amex Customer Service Jobs (NOW HIRING)

About American Express Ventures
American Express Ventures ("Amex Ventures") is the corporate venture capital arm of American Express focused on early-stage (primarily Seed - Series B) investments across fintech, commerce, consumer services and enterprise software. With a global mandate, Amex Ventures invests in game-changing startups with strategic relevance to American Express.  The team also works with portfolio companies and startups to commercialize partnerships with American Express business units. 
Amex Ventures has backed more than 100 category-defining founders in its 10+ year history. Notable investments include Biocatch, Blackbird Labs, Doppel, Galileo, Melio, Moderne, Nekuda, Plaid, Replit, Stripe, Toast and Wonder among others.
Amex Ventures is seeking a highly motivated individual to be an integral part of the Ventures Portfolio Management group by supporting the team's operations, including portfolio reporting, managing transaction related processes and deriving insights from our investment activity. 

The role is based in New York, NY. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• The role is a multi-faceted one and requires both analytical and interpersonal skill sets
• ~3-4 years previous experience must include financial or operational background (familiarity with financial statements)
• Comfortable working with large data sets & synthesizing insights
• Strong written and verbal communication skills
• Financial, analytical and valuation skills 
• Strong knowledge of Microsoft Office
• Demonstrated ability to work effectively with internal and external stakeholders and to collaborate with others to drive results
• Interest in the startup ecosystem
• Knowledge of Cobalt PM Software a plus
• Bachelor's degree required

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

In this exciting opportunity, the Portfolio Manager will work closely with the broader Ventures Team, and various teams across American Express to drive strategic portfolio management and investment insights. The Manager will play a key role in evaluating portfolio company performance, shaping portfolio construction, and supporting projects that help inform decision-making. The Manager will also be responsible for enhanced portfolio analytics and ensuring the effective execution of portfolio management and reporting requirements. 

• Responsible for quarterly portfolio reporting, including materials for broader Ventures team and senior management 
• Lead portfolio review and valuation processes (ex. Impairment, Mark-to-Market)
• Assisting on controllership, regulatory and compliance deliverables
• Drive portfolio construction and analytics, including enhancement of portfolio models and scenario analysis
• Conduct deep-dive analysis of portfolio company performance, market trends, and key value drivers to inform strategic decisions 
• Incorporate external data and perspectives into portfolio insights and recommendations
• Leverage technology to improve efficiency and scalability of portfolio management processes 
• Maintain and evolve portfolio data systems and ensure data integrity across portfolio management tools 
• Track portfolio performance against benchmarks, objectives and success metrics, providing actionable insights to stakeholders 
• Mentor junior team members and provide guidance on analysis, modeling and storytelling 
• Support ad-hoc cross-functional projects