Manager Amex Customer Service Jobs (NOW HIRING)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• 7+ years of IT experience with 4+ years of agile experience scrum master managing scrum team for medium to large software development projects 
• Certified Scrum Master (CSM/SSM/PMI) Certification. 
• Agile experience as a Scrum Master managing multiple Scrum Teams for software development projects. 
• Experience working cross functionally with Engineering, Product Management, and other functions involved in Project Delivery. 
• Excellent verbal and written communication and presentation skills, with the ability to interact with leadership, technical and non-technical groups. 
• Excellent analytical, problem-solving, consultation and organizational skills.
• JIRA expertise: Sprint Reporting, Road mapping, Dependency management
• AI literacy with the ability to leverage AI tools for productivity, understand basic AI concepts and governance, and identify opportunities for automation and operational efficiency in project delivery.

• Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

  Leadership:

• Finding opportunities to embrace innovative technologies and processes 
• Comes from a technical delivery background with a good understanding of software engineering and technologies. 
• Organized, diligent, proactive, and passionate about delivery 
• Excellent in Agile, Scrum development teams delivering fast paced environment. 
• Experience understanding technology solutions at an enterprise-level 
• Excellent oral and written communication skills and an ability to effectively communicate and negotiate with third parties, development, and product managers 
• Experience in clarifying objectives, dealing with ambiguity, advocating for simplification, influencing teams and being able to build your own path to navigate to solutions

Preferred Qualifications:

• PMP (Project Management Professional) Certification 
• SaaS Technical Delivery
• Passionate about building technical solutions

• Technical Project Manager/Scrum Master for multiple teams to deliver solutions in support of key product and engineering initiatives. 
• Provide cross-functional coordination with Engineering and Product Management and inter/intra team communications to deliver outstanding program outcomes. 
• Work closely with software engineers, product managers and other engineering teams to get high-quality products and features through the SDLC (build, test, and release on time). 
• Manage project schedules, identify possible risks/issues, and clearly communicate them to project stakeholders. 
• Data driven / logical in implementing. Excited by going deeper vs broader. Not shying away from contributes technical discussions. 
• Maintaining release and dependency plans across Engineering teams and external partners 
• Actively identifying, managing, and raising risks, issues, and changes tied to product development initiatives. 
• Conducting Planning sessions and Scrum ceremonies, with a focus on continuously learning from the past