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Manager Amex Customer Service Jobs (NOW HIRING)

Compass Group

Floor Manager

Doral, FL

$29 - $30/hr

Job Summary The Floor Manger will be responsible for the supervision of the food service operation at the Amex Centurion Lounge MIA, ensuring the standards of excellence are met. They will supervise ...

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

Job Overview The Customer Service Manager will lead our Account Management Department and mentor our Account Management Team with a focus on providing world-class customer service. The Customer ...

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How much do manager amex customer service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager amex customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Amex Customer Service, and why are they important?

To thrive as a Manager Amex Customer Service, you need strong leadership, problem-solving, and customer service expertise, typically supported by a bachelor's degree and experience in customer support environments. Familiarity with CRM platforms, call center software, and data analytics tools is usually required. Excellent communication, conflict resolution, and team-building skills help foster a positive environment and ensure effective service delivery. These skills are crucial for maintaining high service standards, motivating teams, and ensuring customer satisfaction in a dynamic setting.

What are some common challenges faced by a Manager in Amex Customer Service, and how can they be addressed?

As a Manager in Amex Customer Service, you may encounter challenges such as balancing high service standards with efficiency metrics, supporting team members during peak periods, and handling complex customer escalations. Success in this role often involves fostering a positive team environment, providing continuous coaching, and leveraging data to identify and resolve process bottlenecks. Proactive communication and collaboration with cross-functional teams—such as training, quality assurance, and IT—are key to maintaining high customer satisfaction and operational excellence.

Does Amex do remote work?

For a Manager in Amex Customer Service, remote work options are available and have become more common, especially following the shift to flexible work arrangements. The availability of remote positions depends on the specific role, team, and business needs, and may require proficiency with communication tools like Microsoft Teams or Zoom. Candidates should review the job posting for remote work eligibility and expectations.

What does a Manager Amex Customer Service do?

A Manager Amex Customer Service oversees the daily operations of customer service teams at American Express. They are responsible for ensuring high levels of customer satisfaction, managing and coaching staff, analyzing service metrics, and implementing improvements. Managers handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and regulations. Their role is crucial in maintaining the quality and efficiency of the customer service experience provided to cardmembers.
What cities are hiring for Manager Amex Customer Service jobs? Cities with the most Manager Amex Customer Service job openings:
What are the most commonly searched types of Amex Customer Service jobs? The most popular types of Amex Customer Service jobs are:
What states have the most Manager Amex Customer Service jobs? States with the most job openings for Manager Amex Customer Service jobs include:
Manager Amex Customer Service jobs near you

FACILITIES MANAGER - AMEX Centurion Lounge, LAS

Compass Group

Las Vegas, NV

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Compass Group rating

6.3

Company rating: 6.3 out of 10

Based on 1,053 frontline employees who took The Breakroom Quiz

292nd of 426 rated business services

Job description

Salary: $70,000.00 - $75,000.00

Other Forms of Compensation: N/A 

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Job Summary:

Working as the Facilities Manager, you are responsible for assisting with the overall facilities management and operations of the Centurion Lounge at LAS Airport ensuring that services offered to the customers is of superior quality.

Key Responsibilities:

  • Management duties including the hiring process of the team, professional development within the team, communication with staff members, performance reviews, and personal responsibility for the Facility team
  • Office Services including organizing and managing daily activities and events, project and move management, development of office standards and policies and procedures, management of vendor contracts, new hire orientation assistance, communication of events or service announcements, monthly newsletter, and maintenance of intranet pages
  • Vendor management including vendor relations, coordination with outside vendors, performance and quality level monitoring, and researching new vendors
  • Safety and Security including ensuring safety and security for the facility, emergency response plans, compliance with all local regulatory requirements, function as the after-hours contact for property management, and training of office emergency procedures
  • Purchasing and Reporting including managing and tracking all financial reports, attendance, payroll, maintain inventory, service reports and accomplishments

Qualifications:

  • High School diploma or GED required; Bachelor’s Degree or equivalent work experience preferred
  • Minimum of 3 years management experience with increasing levels of responsibility within facilities services or other service related field preferred
  • Ability to meet deadlines and make sound decisions in stressful situations
  • Strong customer service skills required with the ability to communicate effectively in verbal and written form
  • Creative problem solving skills
  • Have a valid drivers license with Real ID or a valid US Passport
  • Ability to identify strong talent that compliments and contributes to the client’s environment
  • Experience in working with outside vendors, accounts payable/receivable, and budget management preferred
  • Proficiency using the Internet and Microsoft Office programs including MS Word, MS Excel, MS PowerPoint, MS Outlook

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1521678

Flik Hospitality Group 

Steven Goldberg 

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