Amex Customer Service Jobs (NOW HIRING)

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. 

How will you make an impact in this role?

Customer 360 is on an accelerated transformational journey to operate in its North Star state as Amex's enterprise-wide Customer Master Data Management (MDM) capability - positioning customer data as a strategic enterprise asset. C360 unifies and governs customer information across products, services, and channels globally, creating trusted linkages that connect relationships, identities, and interactions across the ecosystem. Through scalable, reusable platforms and world-class data governance, C360 is building the foundation for a connected enterprise by enabling Amex to engage customers with clarity, consistency, and confidence. 

We are seeking a strategic thought leader and product visionary to serve as Director, Digital Product Management. This leadership role will shape the next generation of Amex's customer data capabilities by blending business strategy, technical expertise, and industry best practices to deliver the most effective C360 solutions. This role partners closely with all Lines of Businesses on Financial Crimes priorities to elevate customer experiences, reduce financial crimes related risks and drive enterprise value. 

This person will lead a global team of experts across Product Management and Data Product Owner and Development, with deep knowledge of the Amex data ecosystem and platforms. This role demands exceptional leadership, end-to-end product thinking, and the ability to translate enterprise vision into actionable, scalable outcomes. 

Given the highly specialized nature of this role, only candidates who meet the required qualifications and experience will be considered. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• 2+ years of people leadership experience in product development or related field preferred
• 3+ years of experience driving financial crimes transformation within a financial services institution, including building and enhancing financial crime product capabilities
• Be well versed in the business of enterprise software, from budgeting and resource management to design patterns to testing to coding practices, deployment, lifecycle management, and beyond 
• Be conversant and knowledgeable in AMEX data solutions 
• Proven experience in initiating and driving technical enhancements that demonstrate strong business value leveraging Agile Product Development Methodology 
• Proven ability to analyze complex data and processes to find and drive innovative solutions  
• Proven ability to lead a large team and motivate organization to achieve aggressive goals 
• Proven experience in enabling differentiated capabilities and leveraging opportunities enabled by technology and regulatory changes 
• Proven ability to effectively prioritize and drive strong results with limited resources 
• Have excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions 
• Demonstrated ability to influence a large number of business partners to drive business value without direct authority  
• Bachelor's degree in a quantitative field such as computer science, mathematics, engineering, master's degree preferred 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• Define and drive the product vision, strategy, and multi-year roadmap for enterprise KYC and Financial Crimes data capabilities, with a core focus on Single Source of Record (SOR) and golden customer records for both Individuals and Businesses in US market
• Lead the end-to-end product lifecycle, from discovery and data design through build, migration, and enterprise rollout, ensuring scalable and compliant delivery.
• Establish clear, outcome-based metrics to measure data quality, completeness, lineage, risk coverage, and business impact
• Partner closely with leaders across Technology, Compliance, Control Management, Servicing, Capabilities, Financial Crimes - Center of Excellence teams and Business teams to align on data standards, operating models, and adoption of C360 capabilities.
• Define and enforce robust governance frameworks covering data ownership, stewardship, controls, and accountability to meet regulatory and audit expectations.
• Build and lead a high-performing product and data organization, fostering strong execution discipline, innovation, and risk-aware decision-making.
• Drive creation of golden demographic records for Individuals and Businesses, ensuring accurate identity resolution, data harmonization, and consistency across onboarding, servicing, and monitoring journeys.
• Lead large-scale data migration, remediation and modernization efforts, transitioning legacy KYC and customer data into the C360 ecosystem while improving data quality, traceability, and resilience.
• Re-engineer and uplift demographic and KYC data flows, enabling seamless integration, near-real-time updates, and downstream consumption by Financial Crimes monitoring, analytics, and reporting systems.