Amex Customer Service Jobs (NOW HIRING)

Job Description
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Enterprise Data Office (EDO) is part of the Technology organization and sets the enterprise strategy for and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.
American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Senior Analyst, Embedded Data Controls to help operationalize how data risk is identified, assessed, and mitigated across critical business processes. This role will support the integration of the Data Risk Pillar into key governance frameworks, ensuring that data-related risks are proactively addressed in areas such as New Product Governance (NPG), Third-Party Lifecycle Management (TLM), Generative AI (GenAI), Mergers & Acquisitions (M&A)
You will work closely with business, technology, and risk partners to translate data governance standards into practical, scalable controls and assessment tools that can be embedded into day-to-day decision-making.
This is an ideal role for someone who enjoys solving complex, ambiguous problems, collaborating across teams, and shaping how modern and emerging data risks are governed.
Responsibilities

• Support the design and development of data risk assessments across governance processes including New Product Governance (NPG), Third-Party Lifecycle Management (TLM), Generative AI (GenAI), and Mergers & Acquisitions (M&A)
• Support the translation of enterprise data policies and standards into practical controls, tools, and assessment criteria
• Assist in embedding data controls "by design" into business workflows and governance processes
• Support the development of risk assessment templates, playbooks, and supporting materials.
• Help drive adoption and awareness through training materials and stakeholder engagement

Qualifications

• Bachelor's degree in Information Technology, Data, Risk Management, Business, or related field
• 2-5 years of experience in data governance, risk management, internal controls, audit, or compliance (preferably within financial services)
• Foundational understanding of data risk concepts (e.g., data quality, access controls, data lineage, privacy)
• Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams.
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.
• High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
• Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.