Amex Customer Service Jobs (NOW HIRING)

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Enterprise Data Management & Products (EDMP), a key part of our Enterprise Technology Services organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. The Enterprise Data Office (EDO) is part of Enterprise Data Management & Products (EDMP). Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

American Express continues to invest in enterprise data management, and as part of the journey, the Enterprise Data Office is seeking a Senior Manager to drive BUDO Stakeholder Engagement and Enterprise Data strategy integration.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• 4+ years of experience with stakeholder management and program management.
• 3+ years' experience managing and delivering on time-sensitive deliverables.
• Bachelor's degree.
• Preference for candidates with prior responsibility for internal and external oversight team engagement, such as risk, compliance, and/or regulatory.
• Strategic problem solver with strong business acumen and understanding of American Express; experience gained at a large US and/or global bank.
• Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.
• Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.
• Detail oriented with a high degree of personal accountability; strong self-starter with an ability to successfully multi-task and meet competing deadlines.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• Support management of data leadership forums, including the Enterprise Data Council with BU Data Office Executives and the Monthly Data Office Leadership Connect with BU Data Office Executive Deputies; establish the agenda, own content creation, lead member coordination/engagement, etc.
• Collaborate with extended teams and leadership to create program awareness, identify cross-team linkages, and drive issue resolution / escalation.
• Support orchestration of internal oversight requirements across the Enterprise Data Office and Business Unit Data Offices (BU DOs); coordinate engagement and responses across Risk & Compliance as well as Internal Audit requests.
• Support Regulatory strategy and response coordination, with responsibility for regulatory exam coordination as appropriate.
• Leverage relationships with internal stakeholders to support development of remediation strategies and action plans.
• Partner with control teams to understand and interpret performance and risk metrics and impacts.