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Manager Amex Customer Service Jobs (NOW HIRING)

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

Fora Financial

Customer Service Manager

New York, NY · On-site

Manage adherence to customer service policies, procedures, and best practices * Handle, track, and report on customer complaints and inquiries with professionalism and urgency * Manage back-office ...

Hobby Lobby

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Daniels Health

Customer Service Manager

Orlando, FL

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

Bi-Mart Corporation

Customer Service Manager

Sweet Home, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

5sector Llc

Be Seen First

Customer Service Manager

Conroe, TX · On-site

Job Requirements: * 4+ years of Automotive Management Experience, * Excellent closing skills, * Strong commitment to customer service and relationship building, * Ability to communicate and use ...

Wendy's

Customer Service Manager

Nampa, ID · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Caldwell, ID · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Elko, NV · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Draper, UT · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Star Group LP

Customer Service Manager

Newtown, PA · On-site

The Customer Service Manager will lead a high performing team consisting of approximately 3-5 direct reports and 30+ indirect reports. This role is responsible for mentoring and developing ...

Brookfield

Manager, Customer Service

Omaha, NE

Customer Service Manager Employment Type: Full-Time FLSA Status: Exempt Location: In-Office Summary: We are looking for a highly capable Customer Service Managerto join our team and work from our ...

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How much do manager amex customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager amex customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a manager Amex Customer Service?

To thrive as a Manager Amex Customer Service, you need strong leadership, problem-solving, and customer service expertise, typically supported by a bachelor's degree and experience in customer support environments. Familiarity with CRM platforms, call center software, and data analytics tools is usually required. Excellent communication, conflict resolution, and team-building skills help foster a positive environment and ensure effective service delivery. These skills are crucial for maintaining high service standards, motivating teams, and ensuring customer satisfaction in a dynamic setting.

What are some common challenges faced by a manager Amex Customer Service, and how can they be addressed?

As a Manager in Amex Customer Service, you may encounter challenges such as balancing high service standards with efficiency metrics, supporting team members during peak periods, and handling complex customer escalations. Success in this role often involves fostering a positive team environment, providing continuous coaching, and leveraging data to identify and resolve process bottlenecks. Proactive communication and collaboration with cross-functional teams—such as training, quality assurance, and IT—are key to maintaining high customer satisfaction and operational excellence.

What does a manager Amex Customer Service do?

A Manager Amex Customer Service oversees the daily operations of customer service teams at American Express. They are responsible for ensuring high levels of customer satisfaction, managing and coaching staff, analyzing service metrics, and implementing improvements. Managers handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and regulations. Their role is crucial in maintaining the quality and efficiency of the customer service experience provided to cardmembers.
What cities are hiring for Manager Amex Customer Service jobs? Cities with the most Manager Amex Customer Service job openings:
What are the most commonly searched types of Amex Customer Service jobs? The most popular types of Amex Customer Service jobs are:
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Manager Amex Customer Service jobs near you

Customer Service Manager

Skyservice Business Aviation

Opa Locka, FL • On-site

Full-time

Re-posted 25 days ago

Job description

SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us:https://www.skyservice.com/
YOUR FUTURE AT SKYSERVICE:
Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!
SUMMARY OFRESPONSIBILITIES:
    • Oversee customer service employees and performance.
    • Provide support for customers and employees.
    • Handle complex customer service issues and oversee day-to-day operations.
    • Supervise Customer Service personnel with scheduling, uniforms, training, counseling, and disciplinary issues.
    • Complete reviews for customer Service personnel.
    • Develop and revise Customer Service policies and procedures
    • General staff management/coaching/oversight;
    • Responsible for the completion of occurrence report investigations and closingsin accordance withthe SMS guidelines;
    • Manage the customer interface;
    • Proactively promote and sellFBOservices;
    • Direct / Indirect feedback - including follow-ups with customers;
    • Ensure the billing of deicing fees, catering, landing fees, hanger, fuelrampand any other services asrequiredto theappropriate customer;
    • Prepare and deliver to department any necessary memorandums,protocols,and procedures (i.e.,Security,invoicing, etc.);
    • Participate in regular meetings, providing support and feedback to the Customer Service team;
    • Facilitate efficient and customer-focused arrivals and departures of customers;
    • Maintain effective communication and coordination between customers,lineservicecrew,CSRs, and management asrequired;
    • Greet andassistflight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support requirements;
    • Work closely withlineserviceand pilots ensuring that all customer service needs are met, promoting cohesive communication;
    • Maintain,monitorand update the Aircraft Entry Log and advise line service crew accordingly;
    • Maintain two-way communication with incomingaircraftbyutilizingground-air radio;
    • Resolve concerns from staff, crew, and/or guests.
QUALIFICATIONS AND SKILLS REQUIRED:
    • Several years of related customer service experience with increasing levels of responsibility;
    • Excellent communication skills;
    • Strong organizational skills, resourceful;
    • Proactive, having the ability to understand customers' needs;
    • Ability to work under pressure in afast-pacedenvironment;
    • Ability to consistently provide a positive attitude while working in a group.
EDUCATION:
    • Degree considered an asset, including some education in accounting or finance field;
    • 5-7 years' experience in a customer service/business environment, with increasing levels of responsibility.
Employment Type: Permanent FT

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