Manager Amex Customer Service Jobs in Arizona (NOW HIRING)

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Manager of Program Management for Global Infrastructure (GI) Strategic Operations will lead execution of GI strategic priorities, macro objectives, and enterprise-wide initiatives that require alignment across multiple GI teams, enabling Global Infrastructure to effectively translate strategy into measurable outcomes. Reporting to the Director of Program Management, this individual will partner closely with GI leadership, engineering teams, and business stakeholders to drive alignment, execution, and measurable outcomes across multiple workstreams. The successful candidate will bring a strong combination of program management, strategic thinking, operational excellence, and technical understanding to help translate organizational macro objectives into actionable plans, coordinate delivery across organizations, and ensure key initiatives are executed effectively. This role requires a highly organized and collaborative leader who can navigate ambiguity, influence without direct authority, and drive results in a fast-paced environment.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

• Bachelor's degree in Engineering, Technology, Information Technology, or a related discipline, or equivalent work experience; advanced degree preferred.

• The role is multifaceted and requires strong analytical, strategic thinking, and problem-solving skills, with the ability to structure complex issues, evaluate options, and develop practical recommendations.

• Proven experience leading complex programs, strategic initiatives, or large cross-functional projects from planning through execution.

• Demonstrated strategic thinking, with the confidence and composure to effectively communicate across a diverse set of stakeholders.

• Exceptional written and verbal communication skills, including experience developing executive presentations, leadership updates, and strategic communications.

• Experience working closely with technical teams and a solid understanding of software delivery practices, system architecture concepts, and technology transformation initiatives.

• Ability to operate effectively in ambiguous environments, manage competing priorities, and independently drive work to completion.

• Strong program and project management expertise, including governance, risk management, dependency management, schedule management, and stakeholder engagement.

• Exemplary positive attitude and ability to build trusted relationships, influence without direct authority, and collaborate effectively across all levels of the organization.

• Experience leveraging AI-enabled tools, workflow automation, and delivery analytics to improve planning, reporting, stakeholder transparency, and program outcomes.

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• Collaborate closely with domain experts to deliver GI strategic priorities, macro objectives, and transformation initiatives that require coordination across multiple teams and stakeholder groups.

• Partner with leaders across Global Infrastructure to develop execution plans, drive alignment, and ensure successful outcomes for complex cross-functional initiatives.

• Serve as a central point of coordination across teams for identified key priorities, helping connect strategy, planning, and execution while managing dependencies and ensuring work remains aligned to business objectives.

• Establish and maintain program governance, including milestones, dependency mapping, risk & decision tracking, and executive reporting.

• Leverage AI-enabled tools, workflow automation capabilities, and data-driven insights to improve planning, reporting, program tracking, delivery transparency, and overall program outcomes.

• Establish strong program and change management practices, translating complex business and technical concepts into actionable plans tailored to varying audiences.

• Collaborate with engineering, product, and business teams to align delivery plans with technical strategies, architectural direction, and organizational goals.

• Drive organizational readiness and change management activities to support adoption of new strategies, processes, and operating models.

• Develop executive presentations, communications, and briefing materials that simplify complex topics and support informed decision-making.

• Identify opportunities to improve delivery effectiveness through process simplification, standardization, automation, and adoption of best practices.