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Full Time Fedex Customer Service Representative Jobs

NDX

Customer Service Representative

Sarasota, FL · On-site

$17/hr

This is a full-time position featuring employee benefits including: health, dental, vision ... Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ...

SchureMed

Customer Service Representative

Abington, MA

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

Route Elite

FedEx Delivery Driver

Lorton, VA · On-site

$950 - $1.1K/wk

We are hiringregular full time FedEx Delivery driverswith work-related driving experience and a ... Provide exceptional customer service and maintain appropriate communication with manager

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Full Time Fedex Customer Service Representative information

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How much do full time fedex customer service representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for full time fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What hours does FedEx customer service work?

FedEx Customer Service Representatives typically work during regular business hours, which can include shifts in the mornings, afternoons, or evenings, depending on the location and specific role. Many positions may require evening or weekend hours to accommodate customer needs and package delivery schedules.

What are the key skills and qualifications needed to thrive as a Full Time FedEx Customer Service Representative, and why are they important?

To thrive as a Full Time FedEx Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with FedEx tracking systems, customer relationship management (CRM) software, and office productivity tools is typically required. Exceptional patience, active listening, and a customer-focused attitude help representatives excel in managing inquiries and resolving issues. These skills are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently handling a high volume of service requests.

Does FedEx have full-time employees?

Full-time FedEx Customer Service Representatives are employed as full-time staff, working standard hours and benefits. FedEx employs both full-time and part-time employees across various roles, with full-time positions often requiring customer service skills and familiarity with logistics systems.

Does FedEx pay weekly or monthly?

FedEx customer service representatives are typically paid on a biweekly basis, meaning every two weeks. Payment schedules can vary by location and employment status, so it is advisable to confirm with the specific FedEx facility or HR department.

What does a Full Time FedEx Customer Service Representative do?

A Full Time FedEx Customer Service Representative assists customers with inquiries about shipping, tracking, and receiving packages. They handle phone calls, emails, and in-person requests, providing information about FedEx services, rates, and policies. Representatives also help resolve issues such as lost or delayed shipments and process shipping documents. Their goal is to ensure customer satisfaction by delivering prompt and professional service.

What are some common challenges faced by Full Time FedEx Customer Service Representatives, and how can they be managed?

Full Time FedEx Customer Service Representatives often handle high volumes of customer inquiries, which can sometimes involve resolving delivery issues or addressing complaints. Managing these challenges requires strong communication skills, patience, and the ability to work efficiently under pressure. Representatives usually receive training on the company's systems and support from their team leads, but proactively seeking feedback and collaborating with colleagues can also help improve problem-solving abilities. Developing a thorough understanding of FedEx policies and resources ensures you can provide accurate information and deliver a positive experience to customers.

What position pays the most at FedEx?

At FedEx, management roles such as Operations Manager or Director typically offer the highest salaries for full-time customer service-related positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they can include additional benefits and bonuses.
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Full Time Fedex Customer Service Representative jobs near you

Customer Service Rep

FedEx Supply Chain

Lebanon, IN

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

FedEx Supply Chain rating

7.0

Company rating: 7.0 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

190th of 341 rated logistics

Job description

Shift
Monday - Friday - 1st Shift (Day)

Pay: $22.50

Shift: 1st Shift Monday-Friday, 9am-5:30pm

Location: S. Indianapolis

Customer Service Representative

The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.

Primary Responsibilities
  • Handle inbound calls, emails, and faxes in a timely and professional manner.
  • Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.
  • Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.
  • Provide accurate information regarding manufacturers' policies and procedures.
  • Support customers with product returns, label requests, recalls, website navigation, and general questions.
  • Process RA (Return Authorization) requests.
  • Complete reconciliation services for clients as needed.
  • Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures.
  • Process "paperwork only" returns as required.
  • Assist Operations with return-related research.
  • Conduct check and credit research via email, fax, or mail.
  • Communicate outstanding issues or defects to the appropriate departments.
  • Participate in departmental continuous improvement initiatives.
  • Perform other duties as assigned.
Education / Experience
  • High school diploma or GED required, with 2 years of relevant experience.
  • Experience investigating customer inquiries in a timely and professional manner.
  • Proficient in Microsoft Office applications.
  • Excellent written and verbal communication skills.
  • Customer service driven.
  • Strong team player.
Requirements, Perks, and Benefits (US -- Non-Exempt)Physical & Cognitive Requirements (With or Without Accommodation)
  • Ability to follow policies and procedures
  • Ability to read, write, and interpret information
  • Ability to add, subtract, multiply, and divide
  • Ability to use hands to finger, handle, or feel
  • Ability to sit, walk, or stand for the duration of the shift
  • Must possess visual acuity to perform essential job functions
  • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
  • Ability to lift/carry items up to 50 pounds
Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act
E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)
  • Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
  • 401(k) plan with company match after 1 year
  • Tuition reimbursement program
  • Holiday pay and accrued paid time off (Vacation and PTO)
  • Medical, dental, vision, and voluntary benefits available on day one
  • Basic life insurance
  • Basic AD&D coverage
  • Supplemental Life and Supplemental AD&D
  • Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
  • Paid parental leave for both moms and dads
  • Paid bereavement and jury duty
Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Employment Type: FULL_TIME

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