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Full Time Fedex Customer Service Representative Jobs

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Customer Service Representative

Evansville, IN · On-site

$18 - $19/hr

Position Description Our Customer Service Representative is responsible for responding to customer ... Handle shipping claims with carriers (FedEx, UPS, and USPS) * Work with top customers to ensure ...

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Full Time Fedex Customer Service Representative information

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How much do full time fedex customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for full time fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What hours does FedEx customer service work?

FedEx Customer Service Representatives typically work during regular business hours, which can include shifts in the mornings, afternoons, or evenings, depending on the location and specific role. Many positions may require evening or weekend hours to accommodate customer needs and package delivery schedules.

What are the key skills and qualifications needed to thrive as a Full Time FedEx Customer Service Representative, and why are they important?

To thrive as a Full Time FedEx Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with FedEx tracking systems, customer relationship management (CRM) software, and office productivity tools is typically required. Exceptional patience, active listening, and a customer-focused attitude help representatives excel in managing inquiries and resolving issues. These skills are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently handling a high volume of service requests.

Does FedEx have full-time employees?

Full-time FedEx Customer Service Representatives are employed as full-time staff, working standard hours and benefits. FedEx employs both full-time and part-time employees across various roles, with full-time positions often requiring customer service skills and familiarity with logistics systems.

Does FedEx pay weekly or monthly?

FedEx customer service representatives are typically paid on a biweekly basis, meaning every two weeks. Payment schedules can vary by location and employment status, so it is advisable to confirm with the specific FedEx facility or HR department.

What does a Full Time FedEx Customer Service Representative do?

A Full Time FedEx Customer Service Representative assists customers with inquiries about shipping, tracking, and receiving packages. They handle phone calls, emails, and in-person requests, providing information about FedEx services, rates, and policies. Representatives also help resolve issues such as lost or delayed shipments and process shipping documents. Their goal is to ensure customer satisfaction by delivering prompt and professional service.

What are some common challenges faced by Full Time FedEx Customer Service Representatives, and how can they be managed?

Full Time FedEx Customer Service Representatives often handle high volumes of customer inquiries, which can sometimes involve resolving delivery issues or addressing complaints. Managing these challenges requires strong communication skills, patience, and the ability to work efficiently under pressure. Representatives usually receive training on the company's systems and support from their team leads, but proactively seeking feedback and collaborating with colleagues can also help improve problem-solving abilities. Developing a thorough understanding of FedEx policies and resources ensures you can provide accurate information and deliver a positive experience to customers.

What position pays the most at FedEx?

At FedEx, management roles such as Operations Manager or Director typically offer the highest salaries for full-time customer service-related positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they can include additional benefits and bonuses.
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Full Time Fedex Customer Service Representative jobs near you

Customer Service Representative - TN Strut Plant

Ideal Tridon

Smyrna, TN • On-site

$15 - $20.25/hr

Full-time

Posted 11 days ago

Be an early applicant

Job description


The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we’re ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren’t just what we make—they’re the heart of everything we do.

We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment at our Wesanco-Zsi TN Strut Plant. This Customer Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers. Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties and Responsibilities:

  • Manage incoming calls.
  • Enter customers orders in our ERP system accurately and efficiently.
  • Enter Credits, create RMA’s in our ERP system.
  • Ability to learn our products and understand how they work.
  • Work closely with the Production Scheduler to determine new ship dates for customers.
  • Work with Freight carriers to schedule pick ups, or follow-up on tracking.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Qualification and Skills:

  • High School Diploma is required or Associate's Degree is preferred.
  • Proven customer service (3+ years), preferably in a Manufacturing environment.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Must be comfortable working in a team environment as well as individually.
  • Knowledge working with price structures, BOM’s, Part #’s, Unit of measures, Weights/dims.
  • Familiarity with CRM systems and practices.
  • Familiar with LTL carriers, UPS/Fed Ex.
  • Customer Orientation and ability to adapt/respond to different types of problems.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Excel & creating spreadsheet.
  • Ability to learn our products and components.
  • High energy & Multitasker a must.
  • Enjoys working in a fast-paced manufacturing environment.


An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.



7:30 AM - 4:30 PM Central (1 hour for lunch)