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Full Time Fedex Customer Service Representative Jobs

AMS Logistics Inc

FedEx Delivery Driver

Seaford, DE · On-site

$18 - $21/hr

AMS Logistics Inc is seeking a full-time FedEx Delivery Driver to provide reliable, safe, and ... to customers on assigned routes while maintaining excellent service standards. You will represent ...

Blue Flame Propane

Richmond - CSR Office

Richmond, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Blue Flame Propane, Inc. seeks a full-time Customer Service ... Greet visitors (customers, USPS, FedEx, UPS). * If needed, other duties as assigned by the Director ...

Momar, Inc.

Customer Service Representative I

Atlanta, GA

$15.50 - $21/hr

Momar is looking for a new Customer Service Representative I! Momar, Inc., a privately owned ... RMA's for FedEx and Truckline orders * Complete credit memos and 60 Day Letters * Perform other ...

Blue Flame Propane

North Branch - CSR Office

North Branch, MI · On-site

$13.50 - $18.25/hr

The position is optional for full-time at our North Branch Bulk office. Position Duties and ... Greet visitors (customers, USPS, FedEx, UPS). * If needed, other duties as assigned by the Director ...

PostNet

Customer Service Representative

Mission, TX · On-site

$8 - $11/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

PostNet

Customer Service Representative

Spanaway, WA · On-site

$16 - $20/hr

May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE ... Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff * Sorts and ...

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Full Time Fedex Customer Service Representative information

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How much do full time fedex customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for full time fedex customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a full time FedEx customer service representative do?

A Full Time FedEx Customer Service Representative assists customers with inquiries about shipping, tracking, and receiving packages. They handle phone calls, emails, and in-person requests, providing information about FedEx services, rates, and policies. Representatives also help resolve issues such as lost or delayed shipments and process shipping documents. Their goal is to ensure customer satisfaction by delivering prompt and professional service.

What are some common challenges faced by full time FedEx customer service representatives, and how can they be managed?

Full Time FedEx Customer Service Representatives often handle high volumes of customer inquiries, which can sometimes involve resolving delivery issues or addressing complaints. Managing these challenges requires strong communication skills, patience, and the ability to work efficiently under pressure. Representatives usually receive training on the company's systems and support from their team leads, but proactively seeking feedback and collaborating with colleagues can also help improve problem-solving abilities. Developing a thorough understanding of FedEx policies and resources ensures you can provide accurate information and deliver a positive experience to customers.

What are the key skills and qualifications needed to thrive as a full time FedEx customer service representative, and why are they important?

To thrive as a Full Time FedEx Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with FedEx tracking systems, customer relationship management (CRM) software, and office productivity tools is typically required. Exceptional patience, active listening, and a customer-focused attitude help representatives excel in managing inquiries and resolving issues. These skills are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently handling a high volume of service requests.

Does FedEx offer full-time customer service representative positions?

Yes, FedEx offers full-time customer service representative positions that typically involve assisting customers, managing shipments, and using company software. These roles often require strong communication skills and may include training on FedEx systems and procedures.
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Full Time Fedex Customer Service Representative jobs near you
Infographic showing various Full Time Fedex Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Auburn Hills, MI • On-site

Ideal Tridon
501 - 1,000 employees
Learn more about Ideal Tridonexternal

$21 - $25/hr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Manage incoming calls and handle customer inquiries to ensure high customer satisfaction.

  • Enter customer orders, credits, and RMA's accurately into the ERP system, and update relevant data.

  • Work closely with the Production Scheduler to determine and communicate new ship dates for customers.

Job description

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we’re ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren’t just what we make—they’re the heart of everything we do.

We are seeking a Customer Service Representative for our Auburn Hills, MI Office.

We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment. This Customer Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers. Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties and Responsibilities:

  • Manage incoming calls.
  • Enter customers orders in ERP system accurately and efficiently.
  • Enter Credits, create RMA’s, update data ERP system.
  • Ability to learn our products and understand how they work.
  • Work closely with the Production Scheduler to determine new ship dates for customers.
  • Work with Freight carriers to schedule pick ups, or follow-up on tracking.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Qualification and Skills:

  • High School Diploma is required or Associate's Degree is preferred.
  • Proven customer service (3+ years), preferably in a Manufacturing environment.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Must be comfortable working in a team environment as well as individually.
  • Knowledge working with price structures, BOM’s, Part #’s, Unit of measures, Weights/dims.
  • Familiarity with CRM systems and practices.
  • Familiar with LTL carriers, UPS/Fed Ex.
  • Customer Orientation and ability to adapt/respond to different types of problems.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Excel & creating spreadsheet.
  • Ability to learn our products and components.
  • High energy & Multitasker a must.
  • Enjoys working in a fast-paced manufacturing environment.