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Seasonal Fedex Customer Service Representative Jobs

SchureMed

Customer Service Representative

Abington, MA

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

Poolcorp

Seasonal Customer Service Representative

Milwaukie, OR · On-site

$14.50 - $18.50/hr

Competitive pay The Job The Customer Service Representative (CSR) empowers our customers to build ... seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts ...

New

National Dentex

Customer Service Representative

Manchester, NH · On-site

$15.50 - $21.25/hr

... including this Customer Service Representative opportunity at NDX H&O Dental Laboratory in ... Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ...

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Seasonal Fedex Customer Service Representative information

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How much do seasonal fedex customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for seasonal fedex customer service representative in the United States is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What is a seasonal FedEx Customer Service Representative?

Seasonal Fedex Customer Service Representatives are temporary employees hired during busy periods, such as the holiday season, to assist customers with shipping inquiries, package tracking, and resolving delivery issues. They typically work in call centers or retail locations, providing support via phone, email, or in-person interactions. Their main goal is to ensure a smooth customer experience by addressing concerns efficiently and professionally. Seasonal roles often have flexible schedules and may lead to permanent positions depending on performance and business needs.

What are the key skills and qualifications needed to thrive as a seasonal FedEx Customer Service Representative?

To thrive as a Seasonal FedEx Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and package tracking tools is typically required. Outstanding problem-solving abilities, patience, and a customer-focused attitude help individuals excel in this role. These skills ensure efficient resolution of customer inquiries, support peak season operations, and maintain FedEx’s reputation for reliable service.

What are some common challenges faced by seasonal FedEx Customer Service Representatives, and how can they effectively manage them?

Seasonal FedEx Customer Service Representatives often encounter high call volumes and time-sensitive inquiries, especially during peak shipping periods. Managing multiple customer requests efficiently while maintaining a positive and professional attitude can be challenging. To navigate these demands, it's helpful to become well-versed in FedEx policies and shipping procedures, utilize available support tools, and communicate clearly with both customers and team members. Staying organized and asking for guidance from experienced colleagues can also contribute to a smoother workflow and more satisfying customer interactions.

Does FedEx do seasonal jobs?

Yes, FedEx offers seasonal positions, including roles like Seasonal FedEx Customer Service Representatives, to handle increased package volume during peak times such as holidays. These jobs typically require flexible schedules and may involve training on package handling and customer service skills.
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Seasonal Fedex Customer Service Representative jobs near you

Customer Service Representative

Auburn Hills, MI • On-site

Ideal Clamp Products
Construction Materials Wholesalers • 501 - 1,000 employees
Learn more about Ideal Clamp Productsexternal

$15.25 - $20.50/hr

Other

Posted 25 days ago

Job description

Customer Service Representative

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we're ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren't just what we make—they're the heart of everything we do.

We are seeking a Customer Service Representative for our Auburn Hills, MI Office.

We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment. This Customer Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers. Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties and Responsibilities:

  • Manage incoming calls.
  • Enter customers orders in ERP system accurately and efficiently.
  • Enter Credits, create RMA's, update data ERP system.
  • Ability to learn our products and understand how they work.
  • Work closely with the Production Scheduler to determine new ship dates for customers.
  • Work with Freight carriers to schedule pick ups, or follow-up on tracking.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Qualification and Skills:

  • High School Diploma is required or Associate's Degree is preferred.
  • Proven customer service (3+ years), preferably in a Manufacturing environment.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Must be comfortable working in a team environment as well as individually.
  • Knowledge working with price structures, BOM's, Part #'s, Unit of measures, Weights/dims.
  • Familiarity with CRM systems and practices.
  • Familiar with LTL carriers, UPS/Fed Ex.
  • Customer Orientation and ability to adapt/respond to different types of problems.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Excel & creating spreadsheet.
  • Ability to learn our products and components.
  • High energy & Multitasker a must.
  • Enjoys working in a fast-paced manufacturing environment.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Monday - Friday: 8:00 - 5:00 PM

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