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Online Customer Service Rep Jobs (NOW HIRING)

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

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How much do online customer service rep jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for online customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

How to be an online customer service rep?

To become an online customer service representative, you typically need strong communication skills, proficiency with computers and customer service software, and the ability to handle inquiries professionally. Many employers prefer candidates with previous customer service experience or relevant certifications, and the role often requires working flexible hours or shifts. Training is usually provided by the employer to familiarize new reps with company policies and tools.

What are some common challenges faced by Online Customer Service Reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

How to make 1000 a week remote?

An online customer service representative can earn $1,000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Increasing income may involve taking on multiple clients, working for higher-paying companies, or advancing to supervisory roles. Using tools like CRM software and maintaining strong communication skills can improve earning potential.

What are the key skills and qualifications needed to thrive as an Online Customer Service Rep, and why are they important?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

More about Online Customer Service Rep jobs
What cities are hiring for Online Customer Service Rep jobs? Cities with the most Online Customer Service Rep job openings:
What are the most commonly searched types of Customer Service Rep jobs? The most popular types of Customer Service Rep jobs are:
What states have the most Online Customer Service Rep jobs? States with the most job openings for Online Customer Service Rep jobs include:
What job categories do people searching Online Customer Service Rep jobs look for? The top searched job categories for Online Customer Service Rep jobs are:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 6% Full Time, 79% Part Time, and 12% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

ONLINE Customer Service Representative

Globe Life American Income Division

Bedford, NH • On-site, Remote

$15.75 - $21.50/hr

Full-time

Medical, Life, Retirement

Posted 27 days ago

Job description

Now Hiring: Remote Client Representatives (U.S.)
100% Work From Home | Weekly Pay | Long-Term Growth
Step into a trusted legacy of service. Since 1951, we have proudly supported working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families.
We are expanding our remote team and seeking motivated, relationship-driven professionals who enjoy helping others and building long-term client relationships-meeting clients where they are most comfortable through Zoom-based virtual appointments.About Us
  • Proud parent company: Globe Life
  • Recognized as an essential business, achieving over 20% growth last year, even during the pandemic
  • Serving clients across the United States and Canada
What We're Looking For
Ideal candidates demonstrate:
  • Clear, professional communication in virtual environments
  • Basic computer proficiency for remote work and Zoom meetings
  • A strong work ethic and commitment to client-focused service
  • A positive, outgoing, and engaging attitude
  • Strong time management skills and the ability to work independently
  • Prior leadership or management experience (preferred, not required)
What We Offer
  • 100% remote work - work from home
  • Weekly pay based on a structured schedule designed for success
  • Performance-based bonuses and structured contracts
  • Health insurance reimbursement
  • Company-provided life insurance
  • Flexible, personalized scheduling
  • Retirement plan options
  • Renewals, rewarding long-term performance and commitment
Interview Process
All interviews are conducted via Zoom video conferencing, ensuring a safe and convenient experience for all applicants.Ready to Take the Next Step?
If you're seeking a stable, meaningful, work-from-home career with long-term growth potential, we encourage you to apply.
Join us in protecting families-and become part of a legacy that truly makes a difference.

Apply