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Entry Level Customer Service Representatives Jobs

Azzam Commercial Consulting Inc

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Entry Level Customer Service Representative

Pittsburgh, PA · On-site

$45K - $65K/yr

We are seeking an Entry Level Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical ...

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How much do entry level customer service representatives jobs pay per hour?

As of May 31, 2026, the average hourly pay for entry level customer service representatives in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is commonly required. Patience, active listening, and a positive attitude help you stand out in delivering excellent customer experiences. These skills and qualities are crucial for effectively resolving customer issues, maintaining satisfaction, and supporting company reputation.

What are some common challenges faced by Entry Level Customer Service Representatives and how can they be managed?

Entry Level Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and quickly learning product or service details. To manage these, it's helpful to actively listen, remain calm under pressure, and make use of available training and resources. Support from experienced team members and supervisors can also make a significant difference, and most companies offer ongoing coaching to help representatives build confidence and improve their problem-solving skills over time.

What are Entry Level Customer Service Representatives?

Entry Level Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about a company's products or services. They typically interact with customers via phone, email, chat, or in person, ensuring a positive customer experience. This role is often the starting point for a career in customer service, requiring strong communication skills, patience, and the ability to handle various customer concerns. Entry-level representatives usually receive training to familiarize themselves with the company's policies and procedures. While previous experience may not be required, a friendly attitude and a willingness to help are essential.

What is the difference between Entry Level Customer Service Representatives vs Customer Support Specialists?

AspectEntry Level Customer Service RepresentativesCustomer Support Specialists
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or online support platforms
Employer & Industry UsageRetail, telecommunications, hospitality, and service industriesTechnology, software, and technical product companies
Common Search & Comparison IntentUnderstanding entry-level roles in customer serviceLooking for specialized support roles or technical customer service

Entry Level Customer Service Representatives typically handle general customer inquiries in various industries, focusing on basic support and communication skills. Customer Support Specialists often provide more technical or specialized assistance, especially in tech-related fields. Both roles require strong communication skills, but Customer Support Specialists may need additional technical knowledge or certifications.

More about Entry Level Customer Service Representatives jobs
What cities are hiring for Entry Level Customer Service Representatives jobs? Cities with the most Entry Level Customer Service Representatives job openings:
What states have the most Entry Level Customer Service Representatives jobs? States with the most job openings for Entry Level Customer Service Representatives jobs include:
What job categories do people searching Entry Level Customer Service Representatives jobs look for? The top searched job categories for Entry Level Customer Service Representatives jobs are:
Entry Level Customer Service Representatives jobs near you
Infographic showing various Entry Level Customer Service Representatives job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 78% Full Time, and 21% Part Time. Highlights an 73% Physical, 20% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Entry Level Customer Service Representative

Entry Level Customer Service Representative

Social Status Solutions

Lawrenceville, GA • On-site

$38K - $48K/yr

Full-time

Posted 8 days ago

Job description

WE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!
Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only bring excitement and energy to their role, but to our workplace as well! The Entry Level Customer Service Representative is the face of our company, which is why we need an individual who is going to make a lasting impression on our clients and customers. This individual will be passionate about delivering the highest level of customer service to each and every consumer they interact with. If you consider yourself to be a people-person who loves interacting with others and making lasting memories, our Entry Level Customer Service Representative Role is for you!
Entry Level Customer Service Representative Responsibilities:
  • Work directly with consumers to assess their needs and preferences to ensure customer satisfaction
  • Forge long-lasting relationships and trust with customer accounts through open and interactive communication
  • Generate sales leads and create potential business opportunities for the company
  • Attend regular training sessions for our Customer Service Representatives to ensure a comprehensive understanding of our products and offerings
  • Adhere to company guidelines, procedures, and policies to ensure full compliance with our clients' standards
  • Keep records of customer interactions, process customer accounts, and handle confidential customer information
  • Troubleshoot problems and empathize with customers to resolve issues or complaints in a timely manner

Entry Level Customer Service Representative Qualifications:
  • Proven customer service or retail sales experience is preferred
  • A high school diploma or GED
  • Ability to multitask, prioritize and manage time effectively
  • Excellent communication and presentation skills
  • Passion for delivering excellent customer service
  • Ability to adapt and work alongside different characters, including customers and team members
  • Desire to have FUN and bring positive energy into the workplace

This is an entry level role, and we provide full training for the right candidate! If you feel that you are a good fit for this position, we highly encourage you to apply. One of our associates will be in contact with you within 24-48 hours.
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