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Entry Level Customer Service Representatives Jobs

Afni

Entry Level Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

We are hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Tucson, Arizona. Afni is a contact center company and our call center agents are the backbone of ...

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How much do entry level customer service representatives jobs pay per hour?

As of May 31, 2026, the average hourly pay for entry level customer service representatives in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is commonly required. Patience, active listening, and a positive attitude help you stand out in delivering excellent customer experiences. These skills and qualities are crucial for effectively resolving customer issues, maintaining satisfaction, and supporting company reputation.

What are some common challenges faced by Entry Level Customer Service Representatives and how can they be managed?

Entry Level Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and quickly learning product or service details. To manage these, it's helpful to actively listen, remain calm under pressure, and make use of available training and resources. Support from experienced team members and supervisors can also make a significant difference, and most companies offer ongoing coaching to help representatives build confidence and improve their problem-solving skills over time.

What are Entry Level Customer Service Representatives?

Entry Level Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about a company's products or services. They typically interact with customers via phone, email, chat, or in person, ensuring a positive customer experience. This role is often the starting point for a career in customer service, requiring strong communication skills, patience, and the ability to handle various customer concerns. Entry-level representatives usually receive training to familiarize themselves with the company's policies and procedures. While previous experience may not be required, a friendly attitude and a willingness to help are essential.

What is the difference between Entry Level Customer Service Representatives vs Customer Support Specialists?

AspectEntry Level Customer Service RepresentativesCustomer Support Specialists
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or online support platforms
Employer & Industry UsageRetail, telecommunications, hospitality, and service industriesTechnology, software, and technical product companies
Common Search & Comparison IntentUnderstanding entry-level roles in customer serviceLooking for specialized support roles or technical customer service

Entry Level Customer Service Representatives typically handle general customer inquiries in various industries, focusing on basic support and communication skills. Customer Support Specialists often provide more technical or specialized assistance, especially in tech-related fields. Both roles require strong communication skills, but Customer Support Specialists may need additional technical knowledge or certifications.

More about Entry Level Customer Service Representatives jobs
What cities are hiring for Entry Level Customer Service Representatives jobs? Cities with the most Entry Level Customer Service Representatives job openings:
What states have the most Entry Level Customer Service Representatives jobs? States with the most job openings for Entry Level Customer Service Representatives jobs include:
What job categories do people searching Entry Level Customer Service Representatives jobs look for? The top searched job categories for Entry Level Customer Service Representatives jobs are:
Entry Level Customer Service Representatives jobs near you
Infographic showing various Entry Level Customer Service Representatives job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 78% Full Time, and 21% Part Time. Highlights an 73% Physical, 20% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Entry Level Customer Service Rep

Swift7 Consultants

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Description
About Us:
Swift 7 Consultants is a leading consulting firm, dedicated to providing top-notch strategic solutions to our clients. Our team of experts helps businesses thrive through innovative approaches and cutting-edge strategies. We pride ourselves on our dynamic work environment and commitment to excellence.
We are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, playing a crucial part in ensuring their satisfaction and addressing their inquiries. We believe in providing exceptional service, and your contributions will directly influence customer retention and brand loyalty.
Pay Range:
$18.50 - $28.00 per hour

Key Responsibilities
  • Handle customer inquiries via phone, email, and chat in a timely and efficient manner.
  • Provide accurate information regarding products, services, and policies to assist customers.
  • Resolve customer complaints and issues effectively, escalating when necessary.
  • Document customer interactions in our CRM system to ensure accurate record-keeping.
  • Collaborate with team members to improve service processes and customer satisfaction.
  • Assist with order processing, returns, and exchanges as needed.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; further education is a plus.
  • Strong verbal and written communication skills with a keen eye for detail.
  • Ability to handle challenging situations with professionalism and a positive attitude.
  • Basic computer skills and familiarity with CRM software is a plus.
  • Excellent organizational skills and ability to multitask effectively.
  • Team player mentality with a commitment to delivering high-quality service.

Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Dynamic and collaborative work environment