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Online Customer Service Rep Jobs (NOW HIRING)

HILTI

Customer Service Representative

Tulsa, OK · On-site

$14.50 - $19.75/hr

As a Hilti Customer Service Representative, you'll combine expertise, empathy, and efficiency to ... Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and ...

QCHI

Customer Service Representative

Oklahoma City, OK · On-site

$13/hr

The Customer Service Representative opportunity is a part-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Taylorsville, UT · On-site

$16/hr

The Customer Service Representative opportunity is a full-time position that has great potential ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

QCHI

Customer Service Representative

West Plains, MO · On-site

$16.50/hr

This Customer Service Representative position is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Seminole, OK · On-site

$13/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Camdenton, MO · On-site

$16.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Hendersonville, TN · On-site

$14/hr

The Customer Service Representative opportunity is a Full-Time position that has great potential ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Okmulgee, OK · On-site

$14/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

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Online Customer Service Rep information

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How much do online customer service rep jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.
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What cities are hiring for Online Customer Service Rep jobs?

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What are the most commonly searched types of Customer Service Rep jobs?

The most popular types of Customer Service Rep jobs are:

What states have the most Online Customer Service Rep jobs?

States with the most job openings for Online Customer Service Rep jobs include:

What job categories do people searching Online Customer Service Rep jobs look for?

The top searched job categories for Online Customer Service Rep jobs are:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

HILTI

Tulsa, OK • On-site

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Customer support that keeps projects moving.
As a Hilti Customer Service Representative, you'll combine expertise, empathy, and efficiency to handle inbound inquiries from customers and internal teams. You're not just answering questions - you're enabling builders, contractors, and teams to achieve their goals and keep projects on track. This role combines problem-solving with relationship-building, ensuring total customer satisfaction while driving profitable growth. Every interaction is an opportunity to influence buying decisions, strengthen partnerships, and represent Hilti's commitment to service and innovation.
What You'll do
  • Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support
  • Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations
  • Understand and present Hilti's Channel Strategy and New Product and Trade Strategy
  • Responsible for sustaining and continuing knowledge of existing and new products and applications
  • Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues
  • Ability to handle transactions involving customers' terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards
  • Utilize Situational Selling Skills to convert prospects into buying customers to support Hilti's Growth Strategy
  • Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
  • Successful time management skills to provide quality service with 60 - 75 customer contacts per day
  • Ability to work an 8-hour shift between the hours of 9am-7pm central time. Specific scheduling preferences and requirements will be discussed during the interview process

What You'll Bring
  • High School diploma or GED required; Bachelor's degree preferred
  • Previous customer service and/or sales skills required
  • Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
  • Be able to thrive both independently and in a team environment
  • Strong technical and customer relationship management skills required
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent written, verbal, and presentation skills
  • Drive to develop strong and sustainable customer relationships
  • Mobility and desire to develop preferred

What's In It for You
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, RPP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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