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Virtual Customer Service Rep Jobs (NOW HIRING)

Virtual Customer Service Representative Position: Virtual Customer Service Representative Languages: English, and Spanish Location: Colombia (Remote) At Whizz, our mission is to revolutionize

VIRTUAL Customer Service Rep

$16.50 - $22.25/hr

Ignite Your Career with AO Globe Life 100% Remote | Flexible Schedule | Performance-Based Growth Build a Career Where Your Potential Has No Limits Are you ready to take control of your future with a

New

VIRTUAL Customer Service Rep

Atlanta, GA · On-site

$15.50 - $21/hr

Ignite Your Career with AO Globe Life 100% Remote | Flexible Schedule | Performance-Based Growth Build a Career Where Your Potential Has No Limits Are you ready to take control of your future with a

Customer Service Reps Hiring We're hiring customer service reps who can provide world class customer service. Compensation: Training $17.00/hr production $17/hr. Each CSR will be working from home

Job Opportunity Customer Service Reps Needed - Work From Home | $12-$15/hr | Set Your Own Hours Ready to take control of your schedule and income from home? Join our fast-growing virtual customer

Customer Service Representative

Rocky Mount, NC · Remote

$15.50 - $21/hr

We're seeking a highly skilled and empathetic Customer Service Representative to join our remote team! As a key member of our customer experience team, you'll be the face of our company, providing

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Virtual Customer Service Rep information

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How much do virtual customer service rep jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What cities are hiring for Virtual Customer Service Rep jobs?

Cities with the most Virtual Customer Service Rep job openings:

What are the most commonly searched types of Customer Service Rep jobs?

The most popular types of Customer Service Rep jobs are:

What states have the most Virtual Customer Service Rep jobs?

States with the most job openings for Virtual Customer Service Rep jobs include:

What are popular job titles related to Virtual Customer Service Rep jobs?

For Virtual Customer Service Rep jobs, the most frequently searched job titles are:

Infographic showing various Virtual Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Virtual Customer Service Representative / Remote

Remote

Whizz
Consumer Goods and Commercial Equipment Rental Services • 11 - 50 employees

$16.50 - $22.25/hr

Other

This job post has expired today. Applications are no longer accepted.


Job description

Virtual Customer Service Representative

Position: Virtual Customer Service Representative

Languages: English, and Spanish

Location: Colombia (Remote)

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.

As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.

In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.

Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.

New Customers:
  • Help customers choose the right bike, battery, accessories, and services
  • Explain bike features, subscription plans, and pricing
  • Assist customers with signing up, creating accounts, and completing payments
  • Use sales techniques to convert potential customers into subscribers
Existing Customers:
  • Support customers with subscription questions, payments, and account issues
  • Help customers troubleshoot basic bike or service issues remotely
  • Coordinate service requests and follow-ups with the operations team
  • Address customer concerns and objections while maintaining a high level of satisfaction
Customer Communication:
  • Provide clear, accurate, and friendly communication to customers
  • Coordinate with internal teams via chat and messaging tools to resolve customer requests
  • Build trust and long-term relationships with our rider community

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About Whizz

Sourced by ZipRecruiter

Industry

Consumer goods and commercial equipment rental services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2022

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