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Virtual Customer Service Rep Jobs (NOW HIRING)

4over

Customer Service Representative

Huber Heights, OH · On-site

$18 - $19/hr

Whether it's by phone or virtual chat, you'll bring your communication skills, patience, and ... The CSR is responsible for resolving a wide range of inquiries and issues through customer ...

Bender

CSR - CSR

Norwalk, CT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Say goodbye to boring! Break free and join Bender where no two days are alike! BENDER is seeking a dynamic Customer Service Representative (CSR) for our high ...

New

PostNet

Customer Service Representative

Mount Pleasant, SC · On-site

$8 - $14/hr

Captures, complete tasks, and organizes Virtual Mail Retail Customer Service Representative - Role Requirements: * Must be able to stand behind a sales counter for extended periods of time * Must be ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

dbi

Customer Service Representative

Columbus, OH

$15.50 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Asheville, NC

$15.25 - $20.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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Virtual Customer Service Rep information

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How much do virtual customer service rep jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What cities are hiring for Virtual Customer Service Rep jobs?

Cities with the most Virtual Customer Service Rep job openings:

What are the most commonly searched types of Customer Service Rep jobs?

The most popular types of Customer Service Rep jobs are:

What states have the most Virtual Customer Service Rep jobs?

States with the most job openings for Virtual Customer Service Rep jobs include:

Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep (CSR)

LaPlante Electric Inc.

Scarborough, ME • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

LaPlante Electric Inc. in Scarborough, ME is calling all energetic and organized Customer Service Rep (CSR) to apply to join our amazing office team full-time! This is a 100% in-office position.
WHY YOU SHOULD JOIN OUR TEAM
We are an established electrical company that invests in our team and offers real opportunities for career growth. This Customer Service Rep (CSR) position works a full-time, flexible schedule based on the applicant's needs. This office position earns a competitive wage of $22 - $24/hour. We provide our customer service/office team with generous benefits and perks, including health, dental, vision, disability, supplemental and life insurance, a 401(k) with match, paid time off (PTO), paid training, paid holidays, tuition reimbursement, professional development assistance, pie on Thanksgiving, and the potential for overtime work at 1.5 times the hourly rate. We also make it easy to apply. If we have your attention, please continue reading!
ABOUT LAPLANTE ELECTRIC INC.
We are a Maine-based family-run company that specializes in electrical services and installations including standby generator and ductless heat pump services. In 1974, Mike LaPlante started this business with only one pickup truck and his work ethic. Since 1974, technology has developed, and our team has grown. We provide quality services, but also value fairness, respect, and honesty. From 24/7 customer service to emergency night or weekend service, we want our clients to be happy. Every day we strive to exceed expectations and serve our community!
We recognize that relationships are a two-way street and that having happy and grateful team members is the way to bring world-class service to our customers. This is why we take care of our staff! For our amazing team, we offer an excellent benefits package, opportunities for advancement, and a fun, engaging work environment.
ARE YOU A GOOD FIT?
We are looking for someone who is motivated to do quality work and further their career as a Customer Service Rep (CSR). Ask yourself: Do you enjoy helping others? Are you organized and detail-oriented? Would you like to join a company that truly invests in its employees? If so, we want to meet you!
WHAT WE NEED FROM YOU
As a Customer Service Rep (CSR), you are essential to our electrical services as a client-facing employee! You warmly greet all customers, both by phone and in-person as well as stay in touch with them throughout the project process so they are always well-informed and up-to-date. As a helpful individual, you assist the owners in special customer service-related projects and provide coverage for service, project, and other client experience personnel who is extremely busy or on vacation. You manage client inquiries in a timely manner, respond to social media inquiries, and keep our files updated and organized. You feel good about keeping our clients informed and happy!
If you can do this and meet the following requirements, apply today!
  • 2+ years of customer service experience
  • A love for assuring customer happiness
  • A happy and optimistic attitude and disposition

APPLY NOW FOR OUR ELECTRICAL OFFICE TEAM
Do you have fantastic communication skills? Are you able to work in a fast-paced environment efficiently and effectively? Can you work well with a team? Do you manage your time effectively and prioritize tasks accordingly? If you answered yes, apply now using our initial quick and easy mobile-optimized application.
Location: 04074

Apply