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Customer Service Rep Manager Jobs (NOW HIRING)

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

Flex Films (USA), Inc

Be Seen First

Customer Service Representative

Elizabethtown, KY · On-site

$33K - $48K/yr

Strong communication skills​ Reporting to the CSR Manager, the Customer Service Coordinator is responsible for acting as a liaison and coordinating the flow of information from sales agents to ...

NVA

Customer Service Representative II

Sumner, WA · On-site

$17 - $21/hr

Job Responsibilities • Performs all duties of a CSR, including answering incoming calls, managing GP schedule, and handling incoming Emergency patients. • Works with CSR Staff to ensure that all ...

Power Stop LLC

Customer Service Representative

Willowbrook, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative will be responsible for ... Accurately enter and manage customer orders in the systems and ensure all details are correct, and ...

Zobility

Customer Service Representative

Roselle, IL · On-site

$16 - $21.75/hr

Customer Service Representative Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field ...

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Customer Service Rep Manager information

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$58K

$101K

How much do customer service rep manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service rep manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What does a customer service representative manager do?

A customer service representative manager oversees a team of customer service reps, ensuring they provide quality support to customers. They handle staffing, training, performance monitoring, and resolve escalated issues to improve customer satisfaction and operational efficiency.

What cities are hiring for Customer Service Rep Manager jobs?

Cities with the most Customer Service Rep Manager job openings:

What are the most commonly searched types of Customer Service Rep jobs?

The most popular types of Customer Service Rep jobs are:

What states have the most Customer Service Rep Manager jobs?

States with the most job openings for Customer Service Rep Manager jobs include:

Customer Service Rep Manager jobs near you

CSR MANAGER

JOURNAL GRAPHICS

Portland, OR • On-site

$65K - $75K/yr

Full-time

Re-posted 15 days ago

Job description

CUSTOMER SERVICE MANAGER

Journal Graphics | Portland, OR

Position Summary

Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer experience while driving growth and profitability, improving service levels, and optimizing order book productivity. This role is responsible for day-to-day operations and assists in strategy development with the goal of synchronizing the end-to-end workflow process.

Essential Functions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Lead, develop, and motivate a team of Customer Service Representatives (CSRs), Planners, and Fulfillment Specialists
  • Influence the end-to-end process: Planning, Scheduling, Pre-press, Printing, Bindery, Packing, Shipping, and Mailing (if required)
  • Manage a small account base while maintaining high service standards
  • Align with leadership on scheduling and production priorities
  • Ensure outbound flow aligns with customer requests while meeting Journal Graphics' financial needs
  • Partner cross-functionally with Sales to support the full order-to-delivery process
  • Represent the Customer Service voice in execution capability and roadmap development
  • Oversee all projects and jobs, including schedule changes, production updates, and customer requests
  • Track jobs through production: review job schedules and monitor supplied inserts, cover wraps, and value-added services
  • Share job status updates during production meetings
  • Identify department efficiencies and drive solutions by encouraging best practices and cross-functional knowledge sharing
  • Follow all safety guidelines as outlined in the Employee Handbook

Competencies

  • Strategic thinking — problem solving, analysis, and innovation
  • Strong customer-facing and communication skills
  • Self-starter capable of working independently with minimal direction
  • Ability to thrive in a fast-paced environment with shifting priorities
  • Proven track record of driving operational excellence in supply chain, project management, and process improvement

Qualifications

Education

Bachelor's degree in Business (preferred) , Business Management, Supply Chain, Logistics, or a related field

Experience

  • Minimum of 5 years leading a team
  • Minimum of 7 years of customer service experience
  • Demonstrated planning and forecasting ability
  • 3 years of printing experience is required

Technical Skills

  • Proficient in Microsoft Office Suite
  • Experience with Monarch preferred
  • Ability to regularly use a computer keyboard and monitor