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Customer Service Rep Manager Jobs (NOW HIRING)

Columbia Home Services

CSR/Dispatch Manager

Dallas, TX · On-site

We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency ...

Affordable Cesspool Sewer & Drain,

Be Seen First

Customer Service Representative

Islandia, NY · On-site

$20 - $25/hr

Customer Service Representative (CSR) Affordable Cesspool Sewer & Drain | Long Island, NY We Rush ... Enter notes and manage customer records * Create follow-up tasks and work orders * Provide ...

The Hire Solution

CSR Manager

Franklin Park, IL · On-site

Manage bills received from vendors, data entry in QuickBooks, filing of documents and mailing of payments. Process and record multiple client deposits and match to invoices and maintain client files.

TransPerfect

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured ...

Amerivet

Customer Service Representative

Gainesville, GA

$15 - $20.25/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

AmeriVet

Customer Service Representative

Lake Park, GA · On-site

$13 - $17.50/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield ... Ability to take direction from management * Must be 16 years of age or older to be considered

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How much do customer service rep manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer service rep manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What is the highest position in customer service?

The highest position in customer service is typically a Customer Service Director or Vice President, responsible for overseeing the entire customer service department and developing strategic initiatives. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that help customer service managers and representatives deliver effective support. They include Communication, Courtesy, Confidence, Credibility, Consistency, Compassion, and Control. Focusing on these qualities can improve customer satisfaction and build trust in service interactions.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What does a customer service manager do?

A customer service manager oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, develop training programs, monitor performance metrics, and implement policies to improve customer satisfaction. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.
What cities are hiring for Customer Service Rep Manager jobs? Cities with the most Customer Service Rep Manager job openings:
What are the most commonly searched types of Customer Service Rep jobs? The most popular types of Customer Service Rep jobs are:
What states have the most Customer Service Rep Manager jobs? States with the most job openings for Customer Service Rep Manager jobs include:
Customer Service Rep Manager jobs near you

CSR/Dispatch Manager

Columbia Home Services

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Lead the Team Behind an Exceptional Customer Experience
At Dallas Plumbing, we know that great service starts with the first phone call. We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency and daily operations.
This is a hands-on leadership role for someone who thrives in a fast-paced home services environment and enjoys coaching teams, improving processes, and delivering results.
Position Summary
The Dispatcher / CSR Manager oversees the daily operations of the Customer Service and Dispatch departments. This role is responsible for leading the CSR and dispatch teams, managing technician scheduling, monitoring key performance metrics, and creating an exceptional customer experience from the initial call through job completion.
Responsibilities
  • Lead, coach, and develop the CSR and Dispatch teams.
  • Hire, onboard, and train new team members.
  • Oversee daily scheduling and dispatching of plumbing technicians.
  • Optimize technician routes and productivity to maximize efficiency.
  • Monitor call quality and provide coaching to improve customer interactions.
  • Handle escalated customer concerns and ensure timely resolution.
  • Track department KPIs, including booking rates, technician utilization, call metrics, and customer satisfaction.
  • Identify process improvements and implement best practices.
  • Develop and maintain department SOPs and training materials.
  • Partner with the General Manager, Service Managers, and field teams to support company goals.
Qualifications
  • Minimum 3 years of leadership experience managing a Dispatch, CSR, or Call Center team.
  • Experience in the home services industry (plumbing, HVAC, electrical, or similar).
  • Strong understanding of dispatching, scheduling, and customer service operations.
  • Experience coaching employees using performance metrics and KPIs.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Experience with ServiceTitan or similar field service software.
Why Join Dallas Plumbing?
  • Competitive salary with bonus opportunities.
  • Opportunity to lead a growing customer service and dispatch team.
  • Career advancement with a growing residential plumbing company.
  • Collaborative leadership team that values your ideas and contributions.
  • Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k), where applicable.

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