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Customer Service Rep Manager Jobs (NOW HIRING)

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

New

AC & T CO INC

Customer Service Rep (CSR)

Hagerstown, MD · On-site

$19/hr

Customer Service REPORTS TO: CSR Manager GENERAL SUMMARY: Due to our continual growth, we have an opening in our Customer Service department. Must have excellent phone skills, computer knowledge, be ...

Flex Films (USA), Inc

Be Seen First

Customer Service Representative

Elizabethtown, KY · On-site

$33K - $48K/yr

Strong communication skills​ Reporting to the CSR Manager, the Customer Service Coordinator is responsible for acting as a liaison and coordinating the flow of information from sales agents to ...

Trust 1 Services

Office & Csr Manager

Quincy, MA · On-site

$80K/yr

You'll support our CSR and Lead Specialist teams, oversee office and facility management, handle customer escalations, and ensure our internal systems are efficient and effective. This is a hands-on ...

Bosch Group

Customer Service Representative

Post Falls, ID

$15.75 - $21.25/hr

The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication. The role is responsible for processing warranty, returns, damaged ...

New

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service ... Ability to take direction from management * Must be 16 years of age or older to be considered

Amerivet

Customer Service Representative

San Rafael, CA

$18 - $24/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

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How much do customer service rep manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for customer service rep manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What is the highest position in customer service?

The highest position in customer service is typically a Customer Service Director or Vice President, responsible for overseeing the entire customer service department and developing strategic initiatives. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that help customer service managers and representatives deliver effective support. They include Communication, Courtesy, Confidence, Credibility, Consistency, Compassion, and Control. Focusing on these qualities can improve customer satisfaction and build trust in service interactions.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What does a customer service manager do?

A customer service manager oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, develop training programs, monitor performance metrics, and implement policies to improve customer satisfaction. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.
What cities are hiring for Customer Service Rep Manager jobs? Cities with the most Customer Service Rep Manager job openings:
What are the most commonly searched types of Customer Service Rep jobs? The most popular types of Customer Service Rep jobs are:
What states have the most Customer Service Rep Manager jobs? States with the most job openings for Customer Service Rep Manager jobs include:
Customer Service Rep Manager jobs near you
CSR Manager

CSR Manager

The Hire Solution

Oakbrook Terrace, IL • On-site

Full-time

Re-posted 19 days ago

Job description

Company Description

Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private.

Job Description

Responsible for responding to customer questions utilizing fact finding, information searching & gathering, pricing sheets, product knowledge and to resolve task-related issues.
Must use verification to ensure accuracy of information, data entry skills, routing/complexity issues.
Computer knowledge and accuracy are stressed. Able to recognize insufficient information to ensure resolving meets customer satisfaction.

The Manager will pay attention to detail, overseeing in a managerial position previously held, excellent verbal communication skills, ease with transitioning to one task to another, a background in manufacturing, call center experience is helpful.


Qualifications

A Bachelor's Degree in a related field. Manufacturing experience is helpful not required. A background in logistics or dispatching with a proven record of employment verification will suffice.

Microsoft Office Suite 2016 or recent is also preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply