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Customer Service Representative

Redlands, CA · On-site

$18/hr

Ability to meet and manage deadlines Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful ...

Power Stop LLC

Customer Service Representative

Burr Ridge, IL · On-site

$15.75 - $21.50/hr

Job Type Full-time Description The Customer Service Representative will be responsible for ... Accurately enter and manage customer orders in the systems and ensure all details are correct, and ...

Amerivet

Customer Service Representative

Pagosa Springs, CO

$14.50 - $19.75/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

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How much do customer service rep manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer service rep manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What is the highest position in customer service?

The highest position in customer service is typically a Customer Service Director or Vice President, responsible for overseeing the entire customer service department and developing strategic initiatives. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that help customer service managers and representatives deliver effective support. They include Communication, Courtesy, Confidence, Credibility, Consistency, Compassion, and Control. Focusing on these qualities can improve customer satisfaction and build trust in service interactions.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What does a customer service manager do?

A customer service manager oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, develop training programs, monitor performance metrics, and implement policies to improve customer satisfaction. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.
What cities are hiring for Customer Service Rep Manager jobs? Cities with the most Customer Service Rep Manager job openings:
What are the most commonly searched types of Customer Service Rep jobs? The most popular types of Customer Service Rep jobs are:
What states have the most Customer Service Rep Manager jobs? States with the most job openings for Customer Service Rep Manager jobs include:
Customer Service Rep Manager jobs near you

Customer Service Representative

Heritage Exposition Services

Phoenix, AZ • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Job Overview & Purpose
The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on-site trade show services, and vendor product shipments.
As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site.
Reports to: Customer Service Representative Manager
Key Responsibilities & Duties
Primary Responsibilities
  • Customer Follow-Up & Engagement - Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience.
  • Order Management & Data Entry - Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently.
  • Phone & Email Support - Answer client calls and emails, addressing their questions, concerns, and service needs in a professional manner.
  • On-Site Trade Show Support - Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly.
  • Invoice & Payment Processing - Calculate figures such as discounts, commissions, taxes, and total prices for invoicing purposes.
  • Production Coordination - Collaborate with other departments to establish production schedules and ensure timely execution of services.

Additional Responsibilities
  • Travel & On-Site Service Assistance - Available for paid travel to trade shows, including overnight stays and weekend/extended hours when necessary.
  • Process Improvement & Task Management - Identify opportunities for operational improvements, ensuring workflow efficiency.
  • Administrative & Office Support - Assist with filing, document management, and internal communications.
  • Customer Issue Resolution - Proactively address and resolve exhibitor concerns, escalating issues when necessary.

Work Environment & Physical Demands
This position is full-time and in-person, requiring regular travel to trade show sites and on-site customer service operations. Travel will be required for event setup, execution, and teardown, and employees must be available for weekend work and extended hours as needed, depending on show schedules.
Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs.. Periodic bending, reaching, twisting, carrying, pushing, and pulling.
Heritage Exposition Services is a DRUG-FREE WORKPLACE and requires pre-employment drug and background screenings.
Requirements
Required Skills & Qualifications
Required:
  • 1-3 years of experience in customer service, hospitality, sales, or event support.
  • Proficiency in:
    • Microsoft Excel (data entry, reporting)
    • Microsoft Outlook (email and scheduling)
    • Microsoft Word (documentation)
    • Google Docs (collaborative processing)
  • Strong mathematical skills for invoicing and order processing (calculating taxes, discounts, percentages).
  • Excellent verbal and written communication skills with a strong customer service mindset.
  • Highly organized and detail-oriented with the ability to multi-task in a fast-paced environment.
  • Ability to work independently and proactively solve problems while maintaining professionalism.
  • Valid driver's license and reliable form of transportation

Preferred:
  • Previous experience in the hospitality, event services, or sales industries.
  • Experience handling order processing and exhibitor services for trade shows or large-scale events.
  • Experience with customer relationship management (CRM) systems.

At Heritage Exposition Services, we require all team members to uphold our H-Hour Service commitment, ensuring that every client receives the highest quality experience-no exceptions. Our team is dedicated to excellence, responsiveness, and professionalism in every interaction, maintaining the standards that set us apart in the industry.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401(k)) with employer match when applicable
  • Employee Stock Ownership Plan (ESOP) - eligible employees participate in the company's long-term growth and success
  • Paid Time Off (Vacation, Sick & Paid Holidays)
  • Training & Professional Development
  • Career growth opportunities within a nationwide, employee-owned organization

Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.

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