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Customer Service Rep Manager Jobs (NOW HIRING)

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

Customer Service Representative

Smyrna, GA ยท On-site

$15.75 - $21.25/hr

In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy. Key ...

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Customer Service REPORTS TO: CSR Manager Delivers exceptional customer service by providing accurate product and service information for industrial and retail brands (e.g., Palmgren, Superior Tool, C.

Urgent

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Mentor lower-level CSRs informally * Provide coverage support for other ...

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Customer Service Representative

Schererville, IN ยท On-site

$14.50 - $19.75/hr

The Automotive Customer Service Representative (CSR) manages end-to-end order execution for automotive customers. This role serves as the primary point of contact for customer orders, coordinating ...

Customer Service Representative

Portsmouth, NH ยท On-site

$16.25 - $22.25/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Customer Service Representative

Lewiston, MN ยท On-site

$16 - $21.75/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Customer Service

La Porte, TX ยท On-site

$15 - $20.50/hr

Coordinate with CSR manager in collecting, analyzing and reporting customer data for management reporting. * Must perform job in a safe manner and observe all safety rules and guidelines. * Other ...

Customer Service Representative (CSR)

Barre, VT ยท On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA ... Ability to take direction from management * Must be 16 years of age or older to be considered

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Customer Service Rep Manager information

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$24.5K

$58K

$101K

How much do customer service rep manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer service rep manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are often considered good entry-level positions because they typically require minimal prior experience and provide training. These roles help develop communication, problem-solving, and customer management skills, which are valuable for advancing in many industries.

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Executive, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Rep Manager, understanding these elements helps in training staff to deliver consistent and effective service, focusing on customer needs and satisfaction.

What does a customer service manager do?

A customer service manager oversees a team of customer service representatives, ensuring high-quality support and satisfaction. They handle escalated issues, develop training programs, analyze performance metrics, and implement policies to improve service efficiency and customer experience.
What cities are hiring for Customer Service Rep Manager jobs? Cities with the most Customer Service Rep Manager job openings:
What are the most commonly searched types of Customer Service Rep jobs? The most popular types of Customer Service Rep jobs are:
What states have the most Customer Service Rep Manager jobs? States with the most job openings for Customer Service Rep Manager jobs include:

CSR Manager

The Hire Solution

Oakbrook Terrace, IL โ€ข On-site

Full-time

Posted 26 days ago


Job description

Company Description

Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the nameย is private.

Job Description

Responsible for responding to customer questions utilizing fact finding, information searching & gathering, pricing sheets, product knowledge and to resolve task-related issues.
Must use verification to ensure accuracy of information, data entry skills, routing/complexity issues.
Computer knowledge and accuracy are stressed. Able to recognize insufficient information to ensure resolving meets customer satisfaction.

The Manager willย pay attention to detail, overseeing in a managerial position previously held, excellent verbal communication skills, ease with transitioning to one task to another, a background in manufacturing, call center experience is helpful.


Qualifications

A Bachelor's Degree in a related field. Manufacturing experience is helpful not required. A background in logistics or dispatching with a proven record of employment verification will suffice.

Microsoft Office Suite 2016 or recent is also preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.