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Customer Service Rep Manager Jobs in Tennessee (NOW HIRING)

BlueScope Steel

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

The Customer Service Representative assists the Project Manager with field calls. The Representative receives initial reports of field issues from customers (Builders). The Customer Service ...

BlueScope Steel

Customer Service Representative

Jackson, TN · On-site

$15.25 - $20.75/hr

The Customer Service Representative assists the Project Manager with field calls. The Representative receives initial reports of field issues from customers (Builders). The Customer Service ...

Shively Diversified Management Services

Be Seen First

Customer Service Representative

Spring Hill, TN · On-site

$16.70/hr

We are looking for a Customer Service Representative (CSR) who will engage with our customers ... Control and manage incoming and outgoing documents * Respond to customer questions with accurate ...

US630

Customer Service Representative

Franklin, TN

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work ... We pride ourselves on our training programs in management, sales, operations, print, signs, design ...

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Customer Service Rep Manager information

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What does a customer service representative manager do?

A customer service representative manager oversees a team of customer service reps, ensuring they provide quality support to customers. They handle staffing, training, performance monitoring, and resolve escalated issues to improve customer satisfaction and operational efficiency.

What are the most commonly searched types of Customer Service Rep jobs in Tennessee?

The most popular types of Customer Service Rep jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Rep Manager jobs?

Cities in Tennessee with the most Customer Service Rep Manager job openings:

Customer Service Rep Manager jobs near you
Infographic showing various Customer Service Rep Manager job openings in Tennessee as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.

Customer Service Representative

Kingsport, TN • On-site

Covenant Transport Inc
See more jobs at Covenant Transport Incexternal

$45K - $69K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

The Customer Service Representative (CSR) manages the relationship and daily interaction with customers. The CSR manages and coordinates load count growth, accuracy of information entered in the system, service performance levels, improving quality of freight, strengthens relationships with customers, and proactively communicates issues with customers.
Responsibilities

  • Create, develop, and retain business relationships with assigned customers
  • Manage account relationships as the primary point of contact for day-to-day needs, including ongoing communications, coordination of customer needs, billing, collections, and other activities
  • Identify and qualify additional opportunities with existing customers through relationship building
  • Understand current market conditions to identify additional opportunities to increase margins
  • Monitor service to meet customer expectations
  • Monitor EDI for any load tenders
  • Follow up with customers on any missed loads / service issues
  • Review turnover left by extended coverage to update customers on any customer issues
Knowledge, Skills, and Abilities
  • General knowledge of U.S. Geography and U.S. Interstate system.
  • Ability to demonstrate a high level of proficiency in MS Word, Excel, TMW, and Outlook or other web-based and email-based programs
  • Ability to communicate effectively and professionally with customers, operations personnel, and management.
  • Ability to work occasional evenings, weekends, holidays, sometimes on short notice. Ability to handle multiple projects required and organize well.
Education/Experience
  • Bachelor's degree or 1+ years equivalent experience in Business, Logistics, or other relevant area
  • Experience in the transportation industry, preferably in Fleet Management, Load Planning or Customer Service is preferred.
  • AS400/TMW experience preferred
Competitive Compensation
We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.
  • Expected Pay Range: $45,008.00-$50,772.80
  • Full Pay Range: $45,008.00-$69,575.00
  • Pay Grade: 7
  • 401(k) Match: Build your future with our generous company match.
  • Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health-from preventive care to peace of mind:
  • Medical, Dental & Vision Insurance
  • Telemedicine Access
  • Company-Paid Short & Long-Term Disability Coverage
  • Health Savings Account (HSA)
  • Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
  • Generous Paid Time Off (PTO)
  • Paid Company Holidays
  • Time off to Volunteer
Culture-Driven Perks
We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
  • Casual Dress Code: Dress for your day.
  • Tuition Reimbursement: Advance your education with financial support.
  • Employee Discount Program: Exclusive savings on everyday essentials and more.
  • Dependent Care Flexible Spending Account (DFSA)
  • Adoption Assistance: Meaningful support for growing families.
  • Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.
  • Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor

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