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Customer Service Rep Manager Jobs in Tennessee (NOW HIRING)

BlueScope Steel

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

The Customer Service Representative assists the Project Manager with field calls. The Representative receives initial reports of field issues from customers (Builders). The Customer Service ...

BlueScope Steel

Customer Service Representative

Jackson, TN · On-site

$15.25 - $20.75/hr

The Customer Service Representative assists the Project Manager with field calls. The Representative receives initial reports of field issues from customers (Builders). The Customer Service ...

Shively Diversified Management Services

Be Seen First

Customer Service Representative

Spring Hill, TN · On-site

$16.70/hr

We are looking for a Customer Service Representative (CSR) who will engage with our customers ... Control and manage incoming and outgoing documents * Respond to customer questions with accurate ...

Shively Diversified Management Services

Be Seen First

Customer Service Representative

Spring Hill, TN · On-site

$16.70/hr

We are looking for a Customer Service Representative (CSR) who will engage with our customers ... Control and manage incoming and outgoing documents * Respond to customer questions with accurate ...

Eastman

Customer Service Representative Kingsport

Kingsport, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative Kingsport Job Requisition ID: 56938 Founded in 1920, Eastman is a ... Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries ...

Domino's Franchise

Customer Service Rep

Memphis, TN · On-site

$14.25 - $19.50/hr

Assistant Manager / General Manager FLSA Status: Non-Exempt Location: Store Level Position Summary A Customer Service Representative (CSR) plays a key role in delivering exceptional customer ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Manager JobsCustomer Service Rep Manager Jobs in Tennessee

Customer Service Rep Manager information

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What does a customer service representative manager do?

A customer service representative manager oversees a team of customer service reps, ensuring they provide quality support to customers. They handle staffing, training, performance monitoring, and resolve escalated issues to improve customer satisfaction and operational efficiency.

What are the most commonly searched types of Customer Service Rep jobs in Tennessee?

The most popular types of Customer Service Rep jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Rep Manager jobs?

Cities in Tennessee with the most Customer Service Rep Manager job openings:

Customer Service Rep Manager jobs near you
Infographic showing various Customer Service Rep Manager job openings in Tennessee as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.

Customer Service Representative

BlueScope Steel

Memphis, TN • On-site

$14.25 - $19.50/hr

Other

Medical, Life, Retirement, PTO

Posted 19 days ago

Job description

Customer Service Representative

BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!

The Customer Service Representative assists the Project Manager with field calls. The Representative receives initial reports of field issues from customers (Builders). The Customer Service Representative manages the life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution, and serving as the contact for the customer (Builder) throughout the claims process.

Job Duties

  • Contribute to providing services and products with Zero Defects
  • Respond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification
  • Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors through Compass and BSP. Write change orders and ensure they flow properly through the business.
  • Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
  • Track and follow-up on status of claims. Document potential claim issues and provide Project Managers with back-up information for submitted claims
  • Complete claims analysis and develop training on results of root cause analysis. Create field call tracking matrix for complex multi-phase projects. Hold communication meetings with internal and external personnel to bring all claims and errors to completion.
  • Facilitate communications with Builder during claims investigation and resolution process

Education & Experience Qualifications

Minimum:

  • Associate’s or 2-year technical degree
  • 3 years of related work experience in detailing, project clarification, project assistant or project management
  • Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings

Preferred:

  • 4+ years of relevant work experience
  • 2+ years of pre-engineered metal building (PEMB) experience
  • AutoCAD experience

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

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