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Customer Service Rep Manager Jobs in Tennessee (NOW HIRING)

Mr. Electric

Customer Service Representative

Johnson City, TN · On-site

$15.75 - $21.25/hr

You will help manage multiple systems within the company to ensure there is organization based upon ... Electric customer service representative, • You focus on the positive and enjoy being around ...

Summit Management Group

Be Seen First

Customer Service Representative

Milan, TN · On-site

$12.50 - $15/hr

Located in the heart of West Tennessee, Summit Management Group, Inc. is committed to providing ... CUSTOMER SERVICE REPRESENTATIVE with call center or collections experience. Bi-Lingual English ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Manager JobsCustomer Service Rep Manager Jobs in Tennessee

Customer Service Rep Manager information

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What is the highest position in customer service?

The highest position in customer service is typically a Customer Service Director or Vice President, responsible for overseeing the entire customer service department and developing strategic initiatives. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that help customer service managers and representatives deliver effective support. They include Communication, Courtesy, Confidence, Credibility, Consistency, Compassion, and Control. Focusing on these qualities can improve customer satisfaction and build trust in service interactions.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What does a customer service manager do?

A customer service manager oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, develop training programs, monitor performance metrics, and implement policies to improve customer satisfaction. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.
What are the most commonly searched types of Customer Service Rep jobs in Tennessee? The most popular types of Customer Service Rep jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Rep Manager jobs? Cities in Tennessee with the most Customer Service Rep Manager job openings:
Customer Service Rep Manager jobs near you
Infographic showing various Customer Service Rep Manager job openings in Tennessee as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.

Customer Service Representative

Shively Diversified Management Services

Spring Hill, TN • On-site

$16.70/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago

Job description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some knowledge of purchasing or inventory management.

Responsibilities:

• Create and track sales orders, purchase orders, and invoices

• Maintain a high level of professionalism with customers, demonstrating excellent customer service

• Ensure orders are input accurately and follow up on missing information and open orders

• Control and manage incoming and outgoing documents

• Respond to customer questions with accurate and relevant information promptly

Requirements:

• A high school diploma or equivalent preferred

• 1-3 years of experience in customer service required

• Able to complete assigned tasks working with little to no supervision

• Good written and oral communication skills and excellent organizational skills

• Experience using Microsoft Excel and Word

• Good interpersonal and leadership skills

• Ability to sit for long periods

• Knowledge of purchasing or inventory management is desirable

• Comply with all safety guidelines to ensure a safe work environment, including always wearing the proper PPE, safely handling materials, tools, and chemicals, and reporting unsafe work conditions or equipment immediately

• Successfully pass the required pre-employment background check and drug screen