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Virtual Customer Service Rep Jobs in Tennessee (NOW HIRING)

dbi

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

AlphaGraphics

Customer Service Representative

Franklin, TN · On-site

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're looking for ...

US630

Customer Service Representative

Franklin, TN

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're looking for ...

Shively Diversified Management Services

Be Seen First

Customer Service Representative

Spring Hill, TN · On-site

$16.70/hr

We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some knowledge of purchasing or inventory management.

corpay

Customer Service Representative

Brentwood, TN · On-site

$15.25 - $20.50/hr

How We Work As a Customer Service Representative, you will be expected to work in a hybrid ... Virtual fitness classes offered company-wide * Robust PTO offerings including: major holidays ...

corpay

Customer Service Representative

Brentwood, TN · On-site

$15.25 - $20.50/hr

How We Work As a Customer Service Representative, you will be expected to work in a hybrid ... Virtual fitness classes offered company-wide * Robust PTO offerings including: major holidays ...

Domino's Franchise

Customer Service Rep

Memphis, TN · On-site

$14.25 - $19.50/hr

Pizza Maker / Customer Service Representative (CSR ) Position Title: Customer Service Representative (CSR) / Pizza Maker Reports To: Assistant Manager / General Manager FLSA Status: Non-Exempt ...

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Virtual Customer Service Rep information

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What are the most commonly searched types of Customer Service Rep jobs in Tennessee?

The most popular types of Customer Service Rep jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Customer Service Rep jobs?

Cities in Tennessee with the most Virtual Customer Service Rep job openings:

Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative (CSR)

Cleveland, TN • On-site

Jackson Furniture Ind.
See more jobs at Jackson Furniture Ind.external

Full-time

Posted 4 days ago

Job description

Customer Service Representative (CSR)
Job Summary
The Customer Service Representative (CSR) provides professional, timely, and accurate service to internal and external customers, including sales representatives, furniture dealers, and consumers.
The CSR responds to customer inquiries, enters and maintains orders, provides order and product information, resolves issues, and works with other departments to meet customer needs. This position requires strong communication, organization, attention to detail, accountability, and the ability to work effectively in a fast-paced environment.
Essential Functions & Responsibilities
  • Maintain a professional, positive, and customer-focused attitude.
  • Provide timely and accurate order status and product information.
  • Enter orders, changes, cancellations, returns, and other information accurately.
  • Respond to customer emails and phone calls in a timely and professional manner.
  • Research and resolve customer issues and follow through to completion.
  • Communicate delays, concerns, and service issues to management promptly.
  • Work closely with Production Planning, Scheduling, Shipping, Sales, Accounting, and other departments.
  • Maintain accurate customer and order information.
  • Follow established company and department policies and procedures.
  • Prioritize workload and meet established deadlines.
  • Maintain organized records and follow up on outstanding issues.
  • Perform other duties as assigned.
Minimum Qualifications
  • High school diploma or equivalent preferred.
  • 3–5 years of customer service experience preferred.
  • Strong verbal and written communication skills.
  • Working knowledge of Microsoft Excel and Outlook.
  • Ability to learn and use company computer systems.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities while maintaining accuracy.
Required Skills & Abilities
  • Strong customer service and communication skills.
  • Excellent attention to detail.
  • Good problem-solving and decision-making skills.
  • Ability to take ownership and follow tasks through to completion.
  • Ability to work independently and as part of a team.
  • Professional and positive attitude.
  • Ability to handle changing priorities and customer needs.
  • Ability to read, write, count, and perform basic math.
  • Ability to accept coaching and constructive feedback.
Additional Requirements
  • Safety must always be a top priority.
  • Position requires working in an office environment.
  • Must be able to sit, stand, and walk for extended periods.
  • Must maintain regular and dependable attendance.
  • Must be able to work effectively and respectfully with coworkers, management, customers, and other departments.
Performance Expectations
CSR employees are expected to consistently demonstrate:
  • Customer Service: Professional, courteous, and timely service.
  • Communication: Prompt, clear, and professional communication with customers and coworkers.
  • Accuracy: Careful and accurate order entry and information handling.
  • Productivity: Stay focused, prioritize work, and complete assignments within expected timeframes.
  • Accountability: Take ownership of responsibilities and follow through without repeated reminders.
  • Teamwork: Maintain respectful working relationships and contribute to a positive team environment.
  • Attendance: Be dependable, punctual, and follow established procedures for absences or schedule changes.
  • Professionalism: Maintain a positive attitude and avoid behavior that negatively impacts the workplace or team.
  • Policies: Follow company policies, procedures, safety requirements, and management direction.
  • Improvement: Be willing to learn, accept feedback, and improve performance.

 

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