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Customer Service Rep Manager Jobs in Oklahoma (NOW HIRING)

Da-Pro Rubber

Customer Service Representative

Broken Arrow, OK · On-site

$14 - $19/hr

CUSTOMER SERVICE REP. SUMMARY The Customer Service Rep (CSR) is an enthusiastic, skilled problem ... High level of attention to detail, time management, organization and the ability to stay calm under ...

QCHI

Customer Service Representative

Oklahoma City, OK · On-site

$13/hr

The Customer Service Representative opportunity is a part-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Oklahoma City, OK · On-site

$14.75 - $20.25/hr

The Customer Service Representative opportunity is a part-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Okmulgee, OK · On-site

$14/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

U-Haul

Customer Service Representative

Muskogee, OK · On-site

$11.75 - $16/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

QCHI

Customer Service Representative

Okmulgee, OK · On-site

$12.75 - $17.50/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Del City, OK · On-site

$15 - $20.25/hr

The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

U-Haul

Customer Service Representative

Owasso, OK · On-site

$13.50 - $18.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Mr Appliance

Customer Service Representative

Tulsa, OK · On-site

$15 - $16/hr

We are looking for Customer Service Representatives in our office. We are not a call center. You will be working in our office to aid our customers and service professionals. Apply today! If you ...

QCHI

Customer Service Representative

Pryor, OK · On-site

$14/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

MIRATECH

Customer Service Representative

Tulsa, OK · On-site

$13.75 - $18.75/hr

Customer Service Manager Cooperates with: All departments and external customers Primary Responsibility: We are seeking a dedicated Customer Service Representative to join our team. The ideal ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Manager JobsCustomer Service Rep Manager Jobs in Oklahoma

Customer Service Rep Manager information

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What are the most commonly searched types of Customer Service Rep jobs in Oklahoma? The most popular types of Customer Service Rep jobs in Oklahoma are:
What cities in Oklahoma are hiring for Customer Service Rep Manager jobs? Cities in Oklahoma with the most Customer Service Rep Manager job openings:
Customer Service Rep Manager jobs near you

Customer Service Representative

Da/Pro Rubber, Inc.

Broken Arrow, OK • On-site

$14 - $19/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

CUSTOMER SERVICE REP. SUMMARY
The Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a “service mindset”.  The CSR is the main communication hub for the Sales Team to the Manufacturing Team and has the ability to bring departments together to provide top notch customer service.  The successful candidate is committed to accuracy and strong attention to detail.       
CUSTOMER SERVICE REP. PRIMARY RESPONSIBILITIES
 
  1. Accurately process customer transactions in a timely manner ensuring all part revisions, quantities, and custom configurations are captured correctly. Ensure emails and phone calls are professionally addressed per the department policy;
 
  1. Monitor scheduled shipment dates to ensure timely delivery, expediting as needed; Coordinate with production scheduling and shipping teams to provide customers with realistic lead times and proactive delay alerts.
 
  1. Identify potential issues and escalate appropriately; including production and delivery issues.
 
  1. Issue Resolution; Use logic and reasoning to identify solutions to stressful and challenging situations;
 
  1. Meet goals set by the CSR Lead and work effectively with other members of the team;
 
  1. Set up and maintain comprehensive customer files and records to ensure data integrity across all internal teams.
 
  1. Perform other duties as assigned. 

CUSTOMER SERVICE REP. REQUIREMENTS
 
  1. Proven ability to communicate professionally and clearly in various formats such as via email, over the phone and on paper;
 
  1. High level of attention to detail, time management, organization and the ability to stay calm under pressure.
 
  1. Sales experience preferred.

Key Performance Indicators (KPIs)
  • On-Time Delivery Rate: Ensuring orders ship as scheduled through proactive monitoring.
  • Order Accuracy: Minimizing data entry errors that could lead to production rework or scrap.
  • Response Time: Meeting departmental standards for first-contact resolution and reply speed.

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