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Customer Service Representative -Full-Time | Onsite - St. Louis, MO

Service Metal is seeking a motivated and detail-oriented professional to join our Customer Service team. The Customer Service Representative plays a critical part in delivering exceptional after-order support and ensuring seamless customer experience across all channels.

Service Metal is a Master Distributor of industrial pipe fittings, valves, and flanges. Voted a Top Workplace in 2024 and 2025, we pride ourselves on offering a positive and productive work environment with excellent work-life balance, a collaborative culture, and industry-leading benefits. Our success is built on investing in our employees and giving them the tools and resources they need to succeed.

JOB SUMMARY:

The Customer Service Representative provides exceptional after-order support for customers. This role ensures accurate order processing, resolves shipping and product issues, manages documentation requests, and maintains strong communication between customers, warehouses, and internal teams.

This is a full-time, onsite position based at our Maryland Heights Corporate Headquarters and reports directly to the Customer Service Manager.

RESPONSIBILITIES:

• Provide prompt, professional after-order support to customers.
• Answer and direct incoming company phone calls in a polite and efficient manner.
• Investigate and resolve shipping discrepancies, including shortages, incorrect items, and carrier-related issues.
• Process return requests and manage issues with orders in transit.
• Coordinate Outside Processing by communicating with Warehouse Managers, vendors, and internal departments.
• Assist customers with document requests and manage documentation queues.
• Collaborate with warehouse and sales teams to ensure order accuracy and customer satisfaction.
• Participate in cross-training to support all customer service functions and maintain team coverage.
• Promote a solution-focused approach that enhances the overall customer experience.

PREFERRED SKILLS & EXPERIENCE:

• High school diploma or equivalent required.
• Prior customer service experience preferred, but not required.
• Strong organizational skills and high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional written and verbal communication skills.
• Sound judgment and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Comfortable working with ERP/order entry systems (experience preferred).

WORK ENVIRONMENT:

• Primarily office-based environment.
• Regular use of computer and phone systems throughout the workday.

WHAT WE OFFER:

You will receive competitive hourly pay and enjoy fully company-paid benefits (Medical, Dental, Life, and Disability) after 90 days. Service Metal also funds a Health Reimbursement Account (HRA) to cover all in-network deductible costs for employees.

We offer a 401(k) retirement plan with a 3.5% company match, a profit-sharing program (with annual discretionary contributions after one year), and access to a financial advisor at no cost.

Employees benefit from generous paid time off (PTO) starting on day one, paid company holidays, a floating holiday, and paid parental leave. You will also be eligible for performance-based bonus opportunities.

Our positive, team-focused environment, commitment to excellence, and investment in employee success make Service Metal a great place to build your career.

ABOUT THE COMPANY:

Founded in 1954, Service Metal is a privately held, family-owned Master Distributor of industrial pipe fittings, valves, and flanges. Our mission is to make the customer experience easier and faster through world-class service built on excellence, integrity, and efficiency-and we know our employees are the backbone of our success. We were named a Top Workplace in St. Louis and are proud of our employee-first culture.

JOIN OUR TEAM!

If you are detail-oriented, customer-focused, and ready to build your career with a company that values service excellence and teamwork, we want to hear from you.

Learn more about us at www.servicemtal.net

Final offer of employment contingent upon an employment check and drug screen.