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Customer Service Warranty Representative Jobs (NOW HIRING)

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative ... First-rate Customer Service skills, Team, and Goal oriented. * Enjoys working in a fast paced, ever ...

Forest River

Warranty Representative

Elkhart, IN · On-site

$15.25 - $20.75/hr

... a Warranty Representative. Responsibilities * Provide Technical Support to our Dealer base (via ... Provide Customer Service to both Dealer and Retail base (via phone/email). * Provide Production ...

Forest River

Warranty Representative

Middlebury, IN · On-site

$14.25 - $19.50/hr

... a Warranty Representative. Responsibilities * Provide Technical Support to our Dealer base (via ... Provide Customer Service to both Dealer and Retail base (via phone/email). * Provide Production ...

Forest River

Warranty Representative

Goshen, IN · On-site

$14.25 - $19.50/hr

... a Warranty Representative. Responsibilities * Provide Technical Support to our Dealer base (via ... Provide Customer Service to both Dealer and Retail base (via phone/email). * Provide Production ...

Forest River

Warranty Representative

Goshen, IN · On-site

$14.25 - $19.50/hr

... a Warranty Representative. Responsibilities * Provide Technical Support to our Dealer base (via ... Provide Customer Service to both Dealer and Retail base (via phone/email). * Provide Production ...

Schell Brothers

Warranty Representative

Rehoboth Beach, DE · On-site

$15 - $19.50/hr

Customer Care Team Members get an opportunity to interact with homeowners and trade partners daily ... service work. At Schell Brothers, we work hard but also get to enjoy sweet perks like unlimited ...

Samsung

Senior Warranty Representative

Plano, TX · On-site

$18.50 - $25.50/hr

By integrating our large portfolio of products, services and AI technology, we're creating smarter ... Demonstrated ability to interact at all levels within customer's organizations. * The ability to ...

AV Hiring USA

AV Service & Warranty Manager

Miami, FL · On-site

$75K - $85K/yr

Promote a culture centered on accountability, safety, professionalism, and customer service excellence. Warranty Administration * Oversee all warranty-related activities for installed audiovisual ...

Bachman Auto Group

Service Warranty Clerk

Jeffersonville, IN · On-site

$15.50 - $17.50/hr

... customer satisfaction. Warranty Clerk Description The Warranty Clerk, along with the Assistant ... departments and manufacturer representatives both in person, on the telephone and via ...

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How much do customer service warranty representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service warranty representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service warranty representative?

A Customer Service Warranty Representative handles warranty-related inquiries, claims, and resolutions for customers. They review warranty terms, process claims, and coordinate repairs or replacements as needed. This role requires strong communication, problem-solving, and customer service skills to ensure a positive experience. Representatives may work in industries such as automotive, electronics, or manufacturing, assisting customers with warranty policies and procedures.

What does a customer service warranty representative do?

As a Customer Service Warranty Representative, your day is typically spent fielding customer inquiries by phone, email, or chat regarding product warranties, processing claims, and providing updates on warranty statuses. You’ll regularly collaborate with internal teams such as technical support and logistics to verify warranty coverage and expedite resolutions. The role may also involve documenting interactions in CRM systems and following up with customers to ensure their issues are fully resolved. This position is well-suited for those who enjoy problem-solving and maintaining positive customer relationships in a structured, team-oriented environment.

What are the key skills and qualifications needed to thrive as a customer service warranty representative?

To thrive as a Customer Service Warranty Representative, you need strong communication, problem-solving abilities, and experience with warranty policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and knowledge of specific warranty databases or product information systems is often required. Empathy, patience, and attention to detail are standout soft skills for handling customer concerns professionally and efficiently. Mastery of these skills ensures accurate claim processing, enhances customer satisfaction, and strengthens the company’s reputation.

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Customer Service Warranty Representative jobs near you
Infographic showing various Customer Service Warranty Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Warranty Representative

Musco Sports Lighting

Oskaloosa, IA • On-site

$14.50 - $18.75/hr

Full-time

Posted 10 days ago

Job description

Warranty Representative
The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office. This position will monitor Musco alarm reports from the field and follow the warranty issue through the service order system, to determine best method of delivering service to rectify the situation and meet customer's expectations, by utilizing the best economical serviceability means. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!
Hear why we are #TeamMusco
Essential Criteria:
  • Minimum Associates Degree in a technical or business related field, or 3+ years experience in related field.
  • Electrical/Controls knowledge a plus.
  • Ability to prioritize issues/projects; strong organizational skills with attention to detail; multi-task.
  • Strong oral and written communication skills, including good phone skills.
  • Experience working and negotiating with contractors.
  • First-rate Customer Service skills, Team, and Goal oriented.
  • Enjoys working in a fast paced, ever-changing environment.
  • Effective analysis and problem-solving skills.
  • Proficiency with Microsoft Word and Excel and familiarity with internet and app programs.
  • Ability to research and report findings.
  • Bilingual-Spanish strongly preferred

Roles and Responsibilities:
  • Review and interpret information related to fixtures provided by field systems daily and relay information to customers within the next business day pertaining to their system status.
  • Contact customer for initial follow-up support and manage the Call Report/Service Order process for fulfilling the Musco warranty expectation for the customer.
  • Prioritize warranty service orders in your assigned region, and determine service needs to hire Musco technician or hire local service contractor to complete the work.
  • Build relationships and databases of local contractors for service work.
  • Maintain contact with customers and contractors related to timing and warranty work completion, with use of different communication methods and apps.
  • Analyze and report potential issue trends (repeated issues) with product or internal systems to management in warranty, sales, engineering, production, product development, quality for further review.
  • Make business decisions on best practices to complete work with financial implications and timing involved.
  • Other duties as assigned.

Other special requirements:
  • Some travel required for training purposes and building contractor base.

Who is Musco:
Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Team Culture and Partnerships:
At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.
As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships .
At Musco , we make it happen and want you to be a part of it.
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