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Automotive Service Advisor Jobs (NOW HIRING)

Khoury Automotive Group

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Automotive Service Advisor

Wharton, TX · On-site

The Automotive Service Advisor plays a crucial role in managing the vehicle service process by serving as the primary point of contact between customers and the service team. Working within a medium ...

Levittown Ford

Automotive - Service Advisor

Hicksville, NY · On-site

$90K - $125K/yr

Automotive Service Advisor - Levittown Ford Levittown Ford - Levittown, NY VIP Automotive Group of Long Island Full-Time | 5-Day Work Week | Monday-Saturday | Saturday Required $90,000 - $125,000 ...

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Automotive Service Advisor information

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$12

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
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Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

Vip-Automotive-Group-1

Hicksville, NY • On-site

$125 - $150/hr

Other

Medical, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Greet customers promptly and professionally

  • Schedule service appointments and document vehicle issues

  • Recommend services, prepare estimates, obtain approvals, and communicate repair progress

Job description

4 days ago Requisition ID: 1702

Salary Range: $100,000.00 To $150,000.00 Annually

Automotive Service Advisor Jobs in Hicksville, NY | Service Writer | Automotive Service Consultant

Grand Prix Subaru – Hicksville, NY
Part of the VIP Automotive Group

Full-Time | 5-Day Work Week | Saturday Required

Earn $100,000 – $150,000+ Per Year

(Inclusive of Commission, Bonuses & Incentives)

Immediate Hiring – Experienced Automotive Service Advisors

Grand Prix Subaru, part of theVIP Automotive Group, is actively hiring an experiencedAutomotive Service Advisor,Service Writer, orAutomotive Service Consultant to join our busy, high-volume Subaru dealership in Hicksville, NY.

If you're searching forAutomotive Service Advisor jobs,Service Writer jobs,Dealership Service Advisor jobs,Automotive Customer Service jobs,Service Consultant jobs,Automotive Advisor jobs, orSubaru Service Advisor careers, this is an outstanding opportunity to build a long‑term career with one of the region's most respected automotive groups.

Our service department is consistently busy, giving motivated advisors the opportunity to earn six‑figure income while delivering an exceptional customer experience.

Compensation
  • $100,000–$150,000+ annually (inclusive of commission and bonuses)
  • Performance-based commission structure
  • Monthly performance incentives
  • High customer traffic and earning potential
  • Stable, year‑round business
Why Join Grand Prix Subaru?

At VIP Automotive Group, we believe our employees are our greatest asset. We provide a professional work environment, ongoing training, and opportunities for advancement throughout our dealership group.

Benefits Include:
  • Medical Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Paid Sick Time
  • Supplemental Benefits (Short-Term Disability, Long-Term Disability & Life Insurance)
  • Employee Discounts on Vehicles, Parts & Service
  • Paid Training
  • Employee Recognition Programs
  • Supportive Management Team

As an Automotive Service Advisor, you'll serve as the primary point of contact between customers and the service department.

Responsibilities include:

  • Greet customers promptly and professionally
  • Schedule service appointments
  • Listen carefully to customer concerns and document vehicle issues
  • Recommend factory maintenance and additional services
  • Prepare estimates for parts and labor
  • Obtain customer approvals
  • Communicate repair progress and timelinesCoordinate repairs with technicians and dispatch
  • Review completed repairs with customers
  • Process repair orders accurately
  • Deliver outstanding customer service while maintaining high CSI scores
  • Build lasting customer relationships that encourage repeat business
Qualifications
  • Minimum2 years of Automotive Service Advisor experience
  • At least 1 year of dealership experience required
  • Subaru experience is a plus
  • Strong sales and customer service skills
  • Excellent verbal and written communication
  • Ability to multitask in a fast‑paced dealership environment
  • Strong organizational skills
  • Computer proficiency
  • Valid driver's license with an acceptable driving record
Build Your Automotive Career

Whether you currently work as a:

  • Service Writer
  • Service Consultant
  • Automotive Customer Service Advisor
  • Automotive Service Consultant
  • Express Service Advisor

Grand Prix Subaru offers exceptional earning potential, a loyal customer base, ongoing manufacturer training, and real opportunities for advancement within the VIP Automotive Group.

Grand Prix Subaru is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

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