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Automotive Service Advisor Jobs (NOW HIRING)

GREENWAY AUTOMOTIVE

Automotive Service Advisor

Pelham, AL · On-site

$70K - $125K/yr

Automotive Service Advisor Riverchase Kia Location: Pelham, AL | Job Type: Full-Time Join Our Team as an Automotive Service Advisor! Riverchase Kia is looking for an experienced, customer-focused ...

TDC Automotive

Automotive Service Advisor

Duvall, WA · On-site

$75K - $100K/yr

AUTOMOTIVE SERVICE ADVISOR TDC Automotive - Duvall, WA We're looking for an experienced Automotive Service Advisor to join our growing team. TDC Automotive is a locally owned, family-operated repair ...

TDC Automotive

Automotive Service Advisor

Duvall, WA · On-site

$75K - $100K/yr

AUTOMOTIVE SERVICE ADVISOR TDC Automotive - Duvall, WA We're looking for an experienced Automotive Service Advisor to join our growing team. TDC Automotive is a locally owned, family-operated repair ...

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Automotive Service Advisor information

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$25

$45

How much do automotive service advisor jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What cities are hiring for Automotive Service Advisor jobs? Cities with the most Automotive Service Advisor job openings:
What are the most commonly searched types of Automotive Service Advisor jobs? The most popular types of Automotive Service Advisor jobs are:
Who are the top companies hiring for Automotive Service Advisor jobs? The top employers for Automotive Service Advisor jobs are:
What states have the most Automotive Service Advisor jobs? States with the most job openings for Automotive Service Advisor jobs include:
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What are popular job titles related to Automotive Service Advisor jobs? For Automotive Service Advisor jobs, the most frequently searched job titles are:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Automotive Service Advisor

Automotive Service Advisor

GREENWAY AUTOMOTIVE

Pelham, AL • On-site

$70K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Automotive Service Advisor

Riverchase Kia
Location: Pelham, AL | Job Type: Full-Time

Join Our Team as an Automotive Service Advisor!

Riverchase Kia is looking for an experienced, customer-focused Automotive Service Advisor to join our growing service department. If you're passionate about delivering exceptional customer service, building lasting relationships, and maximizing your earning potential in a high-volume dealership, we want to hear from you.

Compensation: $70,000–$125,000+ annually, based on experience, performance, customer satisfaction, and other qualifying factors.

Why Join Riverchase Kia?

  • Busy, high-volume service department with a steady flow of customers
  • Competitive pay with excellent earning potential
  • Paid Kia manufacturer training and ongoing professional development
  • Career advancement opportunities within Greenway Automotive Group
  • Comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and Accident Insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Employee Purchase and Service Discounts
  • State-of-the-art facility with modern technology and equipment
  • Stable management team focused on employee success

Responsibilities

  • Greet customers and provide an exceptional service experience
  • Listen to customer concerns and recommend maintenance and repair services
  • Prepare repair estimates and explain recommendations clearly
  • Coordinate repairs with technicians and monitor repair progress
  • Keep customers informed throughout the repair process
  • Maintain accurate repair orders while delivering outstanding customer satisfaction

Qualifications

  • Previous automotive Service Advisor experience required
  • Kia or dealership experience preferred
  • Strong communication, customer service, and sales skills
  • Ability to multitask in a fast-paced, high-volume environment
  • Basic knowledge of automotive maintenance and repair
  • Excellent organizational and problem-solving abilities
  • Professional attitude and a team-oriented mindset
  • Valid driver's license required

Build Your Career with Greenway Automotive Group

Riverchase Kia is part of Greenway Automotive Group, one of the nation's most progressive privately held automotive companies. With 36 dealerships across Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, and Texas, Greenway is committed to investing in its employees through ongoing training, career development, and opportunities for advancement.

If you're ready to build a rewarding career with a growing organization, apply today and join the team at Riverchase Kia!

Company Description

Greenway Auto is one of the largest, most respected automotive groups in the nation—committed to delivering exceptional service, supporting our communities, and providing our employees with opportunities for long-term growth. With more than 30 dealerships across multiple states and brands, Greenway offers a dynamic, fast-paced environment where every team member plays a key role in our success.