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Automotive Service Advisor Jobs (NOW HIRING)

Homan Auto Group

Automotive Service Advisor

Ripon, WI · On-site

As an Automotive Service Advisor, you will build strong customer relationships, write repair orders, advise on necessary services for our customers' vehicles - from trucks to fuel-efficient hybrids ...

Homan Auto Group

Automotive Service Advisor

Ripon, WI

$45K - $75K/yr

Homan Ford is in need of an energetic Automotive Service Advisor We at  Homan Ford  want to make our service departments as efficient as our vehicles.  And we know that starts with our most ...

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Automotive Service Advisor / Service WriterChrysler Dodge Jeep Ram (CDJR) | Stellantis Dealership Experience Preferred Compensation: $65,000 - $100,000+ per year Base Salary + Weekly Commission ...

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Automotive Service Advisor information

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$25

$45

How much do automotive service advisor jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
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Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

Murgado Automotive Group

Barrington, IL • On-site

$85K - $130K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Automotive Service Advisor - Infiniti
Location: Motor Werks | On-site
Motor Werks, a proud member of the Murgado Automotive Group, is hiring an Infiniti Service Advisor to serve as the primary point of contact between our customers and service team. This role is ideal for a customer-focused, organized professional who can clearly explain service recommendations, manage repair updates, and help deliver an exceptional dealership service experience.
Job Type: Full-time
What You'll Do:
Greet customers in a friendly, professional manner and assist with scheduling service appointments.
Listen to customer concerns, document vehicle symptoms accurately, and create clear service repair orders.
Conduct vehicle walk-around inspections and identify recommended maintenance or repair needs.
Explain service recommendations, estimated costs, timelines, warranty information, and available options in a transparent way.
Coordinate with technicians, service management, and other advisors to support efficient workflow and timely completion of repairs.
Keep customers updated throughout the service process, including repair status, approval needs, and pickup timing.
Maintain accurate customer, vehicle, work order, and invoice records in accordance with dealership procedures.
Deliver a high level of customer satisfaction by providing responsive, professional, and solutions-focused service.
What We're Looking For:
Previous experience as an Automotive Service Advisor, Service Writer, or in a customer-facing automotive dealership role preferred.
Strong communication and interpersonal skills with the ability to build trust and explain repair information clearly.
Working knowledge of automotive service, maintenance, repair processes, and basic technical terminology.
Excellent organization, attention to detail, and ability to multitask in a fast-paced service environment.
Comfort using computer applications, service scheduling tools, and dealership management systems.
Valid driver's license and clean driving record required.
Benefits and Perks:
Competitive compensation package with opportunities for performance-based incentives.
Comprehensive benefits package, including health insurance, retirement plan options, and paid time off.
Ongoing training and professional development opportunities to grow within the Murgado Automotive Group.
Supportive, team-oriented work environment focused on customer satisfaction and service excellence.
Apply Today
If you are motivated, customer-focused, and ready to grow your career in automotive service, we encourage you to apply for the Infiniti Service Advisor position at Motor Werks. Please submit your resume for consideration.
$85,000 - $130,000 a year
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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