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Online Automotive Service Advisor Jobs (NOW HIRING)

TDC Automotive

Automotive Service Advisor

Duvall, WA · On-site

AUTOMOTIVE SERVICE ADVISOR TDC Automotive - Duvall, WA We're looking for an experienced Automotive Service Advisor to join our growing team. TDC Automotive is a locally owned, family-operated repair ...

Grand Prix Subaru

Automotive Service Advisor

Hicksville, NY · On-site

$100K - $150K/yr

Automotive Service Advisor Jobs in Hicksville, NY | Service Writer | Automotive Service Consultant???? Automotive Service Advisor / Service Writer Grand Prix Subaru - Hicksville, NY Part of the VIP ...

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How much do online automotive service advisor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for online automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an online automotive service advisor?

An Online Automotive Service Advisor assists customers with vehicle service and repair needs through digital platforms such as chat, email, or phone. They provide estimates, schedule appointments, explain service options, and help troubleshoot basic issues remotely. This role requires strong automotive knowledge, customer service skills, and the ability to communicate complex information clearly. It helps customers get efficient service without visiting a dealership or repair shop in person.

What are the typical daily responsibilities of an online automotive service advisor?

As an Online Automotive Service Advisor, your daily responsibilities usually include answering customer inquiries via phone, chat, or email, scheduling service appointments, and providing repair or maintenance recommendations based on vehicle concerns. You will also create service estimates, coordinate with technicians and parts departments, and follow up with customers to ensure satisfaction after service is completed. This role often requires strong organization and time management skills, as you'll be managing multiple customer requests at once. Additionally, advisors play a key role in building trust and fostering long-term relationships with customers through consistent and helpful communication.

What are the key skills and qualifications needed to thrive as an online automotive service advisor?

To succeed as an Online Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and typically a high school diploma or equivalent. Familiarity with dealership management systems, appointment scheduling software, and CRM tools is commonly required, and some employers may prefer ASE certification. Excellent communication, problem-solving skills, and the ability to multitask while working remotely set top performers apart. These competencies are vital for efficiently addressing customer concerns, ensuring accurate service recommendations, and maintaining high satisfaction in a digital environment.

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Online Automotive Service Advisor jobs near you
Infographic showing various Online Automotive Service Advisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

Washington, MO • On-site

Chris Auffenberg Ford (Washington MO)
See more jobs at Chris Auffenberg Ford (Washington MO)external

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Re-posted 2 days ago

Job description

Automotive Service Advisor

Chris Auffenberg Ford in Washington MO is looking for an experienced Automotive Service Advisor to join their team. The ideal candidate will act as a liaison between customers and technicians. The Automotive Service Advisor will assist customers with repair inquiries, schedule service appointments, and ensure that customers expectations are exceeded throughout the automotive repair process. The Service Advisor is a customer-focused position that oversees and guides the process and customer experience from the time a vehicle enters the shop until it has been serviced or repaired and ready for delivery back to the customer. The ideal candidate must be a results-driven individual, with strong organizational and multitasking skills who will foster customer loyalty and satisfaction.

The position offers a competitive base and commission-based salary in addition to an excellent benefit package.

Responsibilities:

  • Develop and maintain customer relationships
  • Utilize online and product training resources to stay updated on new product lines
  • Utilize customer service principles, practices, and experience
  • Assist customers with inquiries regarding automotive repair process
  • Schedule service appointments in line with customer expectations
  • Document customer complaints and requests
  • Enter vehicle information into computer database
  • Attend and participate in training programs to develop new skills
  • Demonstrate a commitment to continuous learning
  • Handle customer inquiries and address complaints related to automotive services
  • Maintain records of customer interactions and the actions taken
  • Ensure that customer queries are resolved in a timely and efficient manner
  • Communicate with service technicians to confirm services and address customer needs
  • Quality check vehicles prior to customer delivery
  • Sell additional services to customers when appropriate
  • Monitor inventory levels and update management accordingly
  • Aid in the supervision of service technicians

    • Requirements:

    • High school diploma or GED
    • Strong level of customer service experience
    • Working knowledge of the automotive service industry
    • Ability to effectively communicate with customers and employees
    • Problem solving and critical thinking skills
    • Positive attitude and work ethic

    EEOC Statement: Chris Auffenberg Ford is committed to creating an inclusive environment for all job seekers, including those with disabilities. Our company provides reasonable accommodations to qualified applicants and employees with disabilities, and takes affirmative action to ensure that applicants and employees are treated fairly and with respect during the application and hiring process.

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