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Online Automotive Service Advisor Jobs (NOW HIRING)

Homan Auto Group

Automotive Service Advisor

Ripon, WI · On-site

As an Automotive Service Advisor, you will build strong customer relationships, write repair orders, advise on necessary services for our customers' vehicles - from trucks to fuel-efficient hybrids ...

Homan Auto Group

Automotive Service Advisor

Ripon, WI

$45K - $75K/yr

Homan Ford is in need of an energetic Automotive Service Advisor We at  Homan Ford  want to make our service departments as efficient as our vehicles.  And we know that starts with our most ...

Homan Auto Group

Automotive Service Advisor

Ripon, WI · On-site

As an Automotive Service Advisor, you will build strong customer relationships, write repair orders, advise on necessary services for our customers' vehicles- from trucks to fuel-efficient hybrids ...

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Online Automotive Service Advisor information

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How much do online automotive service advisor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an online automotive service advisor?

An Online Automotive Service Advisor assists customers with vehicle service and repair needs through digital platforms such as chat, email, or phone. They provide estimates, schedule appointments, explain service options, and help troubleshoot basic issues remotely. This role requires strong automotive knowledge, customer service skills, and the ability to communicate complex information clearly. It helps customers get efficient service without visiting a dealership or repair shop in person.

What are the key skills and qualifications needed to thrive as an online automotive service advisor?

To succeed as an Online Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and typically a high school diploma or equivalent. Familiarity with dealership management systems, appointment scheduling software, and CRM tools is commonly required, and some employers may prefer ASE certification. Excellent communication, problem-solving skills, and the ability to multitask while working remotely set top performers apart. These competencies are vital for efficiently addressing customer concerns, ensuring accurate service recommendations, and maintaining high satisfaction in a digital environment.

What are the typical daily responsibilities of an online automotive service advisor?

As an Online Automotive Service Advisor, your daily responsibilities usually include answering customer inquiries via phone, chat, or email, scheduling service appointments, and providing repair or maintenance recommendations based on vehicle concerns. You will also create service estimates, coordinate with technicians and parts departments, and follow up with customers to ensure satisfaction after service is completed. This role often requires strong organization and time management skills, as you'll be managing multiple customer requests at once. Additionally, advisors play a key role in building trust and fostering long-term relationships with customers through consistent and helpful communication.

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Online Automotive Service Advisor jobs near you
Infographic showing various Online Automotive Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

Big O Tires & Service

Pleasant Hill, CA • On-site

$20 - $30/hr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off

Benefits/Perks
  • Careers Advancement Opportunities 
  • Flexible Scheduling
  • Competitive Compensation
Job Summary
We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. 
Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.
 
Responsibilities 
  • Act as liaison between customer and service department
  • Help manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
 Qualifications
  • High school diploma or GED required bachelor’s degree preferred
  • Valid state-issued driver’s license and clean driving record are required
  • At least two years of experience as an automotive service writer or service advisor is required. 
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required