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Automotive Services Advisor Jobs (NOW HIRING)

Khoury Automotive Group

Be Seen First

Automotive Service Advisor

Amarillo, TX · On-site

$45K - $85K/yr

Provide clear explanations of services required, including automotive diagnostics, vehicle ... Previous experience as a Service Advisor or in a similar role within the automotive industry is ...

M&F Auto Sales

Automotive Service Advisor

Albuquerque, NM · On-site

$60K - $80K/yr

Join M&F Auto Sales as an Automotive Service Advisor and become a crucial part of our team in ... Provide accurate estimates and explain services to customers clearly. * Coordinate with technicians ...

Midas

Automotive Service Advisor

Peoria, AZ · On-site

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service advisors to manage all service department activities of a ...

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Automotive Services Advisor information

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How much do automotive services advisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for automotive services advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does an automotive services advisor do?

An Automotive Services Advisor acts as the main point of contact between customers and the service department at an auto dealership or repair shop. They are responsible for assessing customer needs, explaining recommended services and repairs, preparing cost estimates, and coordinating the work between technicians and customers. Advisors also help ensure that service is completed efficiently and keep customers informed throughout the process. Their role is essential in delivering excellent customer service and maintaining the smooth operation of automotive service centers.

What are some common challenges automotive services advisors face when balancing customer satisfaction with repair shop workflow?

Automotive Services Advisors often face the challenge of managing customer expectations while ensuring the shop's workflow runs smoothly. They must communicate clearly about repair timelines, costs, and unforeseen delays, all while keeping customers informed and satisfied. It’s also important to coordinate effectively with technicians to ensure that vehicles are prioritized correctly and that the service process remains efficient. Strong organizational and interpersonal skills help Advisors maintain positive relationships with customers and colleagues, even during busy periods or when unexpected issues arise.

What are the key skills and qualifications needed to thrive as an automotive services advisor, and why are they important?

To thrive as an Automotive Services Advisor, you need a solid understanding of automotive systems, customer service experience, and often a high school diploma or vocational training. Familiarity with dealership management software (DMS), scheduling systems, and sometimes ASE certification is important for managing service orders and customer information. Excellent communication, problem-solving abilities, and organizational skills help build trust and ensure smooth coordination between customers and technicians. These skills are essential for delivering quality service, maximizing customer satisfaction, and ensuring efficient shop operations.

What is the difference between Automotive Services Advisor vs Automotive Service Technician?

AspectAutomotive Services AdvisorAutomotive Service Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service bayGarage or service bay, hands-on repair environment
Employer & Industry UsageUsed in dealerships, repair shops, service centersUsed in repair shops, dealerships, independent garages
Search & Comparison IntentUnderstanding roles, customer service, salesTechnical skills, repair work, certifications

The Automotive Services Advisor primarily focuses on customer interaction, explaining repairs, and selling services, while the Automotive Service Technician performs the hands-on repairs and maintenance. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

How do automotive services advisors get paid?

Automotive services advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or service upselling. Compensation may also include benefits and performance incentives, and some advisors earn more through customer satisfaction and repeat business.

How to be an automotive services advisor?

To become an automotive services advisor, you typically need a high school diploma or equivalent, strong communication skills, and knowledge of automotive systems. Gaining experience in automotive repair or service departments and obtaining certifications like ASE can improve job prospects. The role involves explaining repairs, recommending services, and coordinating between customers and technicians.

Is an automotive services advisor a hard job?

An automotive services advisor's job can be challenging as it involves managing customer interactions, understanding vehicle repairs, and coordinating with technicians. It requires good communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
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Automotive Services Advisor jobs near you

Automotive Service Advisor

Clarksville, TN

Walker Automotive,Inc
See more jobs at Walker Automotive,Incexternal

Full-time

Re-posted 14 days ago

Job description

Join Our Team at Walker Automotive, Inc. in Clarksville, TN!

Are you passionate about the automotive industry and enjoy providing exceptional customer service? If so, we are looking for a dedicated Automotive Service Advisor to join our team at Walker Automotive, Inc. in Elkton, KY. As an Automotive Service Advisor, you will play a crucial role in ensuring our customers receive top-notch service and assistance with their automotive needs.

Key Responsibilities:

  • Interact with customers to understand their automotive service needs
  • Recommend automotive services and repairs based on customer needs
  • Schedule appointments and follow up on services rendered
  • Provide accurate estimates and explanations of automotive services
  • Communicate with technicians to ensure timely completion of automotive repairs

Qualifications:

  • Prior experience in the automotive industry
  • Strong communication and customer service skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of automotive systems and repairs
  • Proficiency in computer software for scheduling and invoicing

If you are passionate about the automotive industry and enjoy helping customers with their automotive needs, we want to hear from you! Join our team at Walker Automotive, Inc. in Clarksville, TN and be a part of our commitment to excellence in automotive service.

About Us:

Walker Automotive, Inc. is a family-owned and operated automotive repair shop in Elkton, KY. With over 20 years of experience in the industry, we take pride in providing our customers with high-quality automotive services at competitive prices. Our team of skilled technicians and service advisors are dedicated to ensuring customer satisfaction with every visit. At Walker Automotive, Inc., we believe in honesty, integrity, and professionalism in all that we do. Join us and become a part of our automotive family today!


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