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Auto Dealership Service Advisor information

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$12

$25

$45

How much do auto dealership service advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for auto dealership service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an auto dealership service advisor?

An Auto Dealership Service Advisor is a professional who acts as the main point of contact between customers and the service department at a car dealership. They help customers schedule maintenance and repair appointments, explain recommended services, and provide estimates for work to be performed. Service Advisors also communicate with technicians to relay customer concerns and keep customers informed about the status of their vehicles. Their role is essential to ensuring a positive customer experience and the efficient operation of the dealership's service department.

What are the key skills and qualifications needed to thrive as an auto dealership service advisor?

To thrive as an Auto Dealership Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are valuable technical assets. Excellent communication, active listening, and problem-solving abilities help build trust with customers and coordinate effectively with technicians. These skills are critical for ensuring customer satisfaction, efficient service delivery, and the overall success of the dealership’s service department.

What are some common challenges faced by auto dealership service advisors and how can they be managed?

Auto Dealership Service Advisors often manage high volumes of customer inquiries while coordinating with technicians and parts departments. Balancing customer expectations with repair timelines and ensuring clear communication between all parties can be challenging. Staying organized, prioritizing tasks, and actively listening to customer concerns can help manage these pressures. Many dealerships provide regular training and encourage teamwork to support advisors in handling these demands effectively.

What is the difference between Auto Dealership Service Advisor vs Auto Technician?

AspectAuto Dealership Service AdvisorAuto Technician
CredentialsCustomer service skills, often certifications like ASE or manufacturer-specific trainingTechnical certifications such as ASE Master Technician or manufacturer-specific certifications
Work EnvironmentCustomer-facing role in dealership service departmentsGarage or workshop performing vehicle repairs and diagnostics
Employer & IndustryAuto dealerships, service centersAuto repair shops, dealerships, service centers

While both roles are essential in the automotive industry, the Auto Dealership Service Advisor primarily interacts with customers, explaining repairs and scheduling services, whereas the Auto Technician focuses on diagnosing and repairing vehicles. Both roles require certifications and work within dealership environments, but their daily responsibilities and interactions differ significantly.

Auto Dealership Service Advisor jobs near you

Auto Dealership Service Advisor

Stanley Auto Group

Weatherford, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Stanley Ford Eastland is an Seeking Experienced Auto Dealership Service Advisor -

Come With Us! Text "Love2Serv" to 254-246-7826 to Apply Now!

Join our Community of Opportunity! We're looking for an experienced Automotive Service Advisor to be the key point of contact between our customers and our service department. If you're passionate about customer service and have a proven track record in the automotive industry, we want to hear from you!

Service Advisor Job Summary:

As a Service Advisor, you will:

  • Greet customers and assess their vehicle issues.
  • Explain necessary repairs and associated costs clearly and concisely.
  • Schedule service appointments efficiently.
  • Prepare accurate service estimates.
  • Ensure timely and quality service delivery.
  • Create exceptional customer experiences that exceed Manufacturer standards for Customer Satisfaction Index (CSI).

Benefits:

  • Competitive Compensation Package
  • Affordable employer-sponsored Healthcare benefits (Medical, Dental, Vision)
  • Generous Paid Time Off (Up to 19 days)
  • 401K participation
  • Referral Discount
  • Vehicle Purchasing Discounts
  • Company-paid $25,000 Life Insurance and Long-Term Disability Insurance
  • Annual Incentive Program Opportunities
  • Community/Family-Oriented Work Environment

Qualifications:

  • Prior Service Advisor or Selling Experience required.
  • Ford Certifications Preferred
  • High School Diploma or equivalent.
  • Valid drivers license with a safe driving record.
  • Excellent communication and interpersonal skills.
  • Proficiency with computers and various software programs.
  • A genuine passion for customer service.
  • Ability to pass a background check and drug screen.

Responsibilities:

  • Maintain a professional appearance and a clean, organized work area.
  • Demonstrate high integrity and a strong commitment to teamwork.
  • Be reliable and punctual.

Physical Demands:

  • Ability to stand for extended periods.
  • Comfortable with keyboarding.
  • Ability to bend, stoop, lift, or carry objects weighing up to 50 pounds.

Disclaimer: This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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