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Automotive Services Advisor Jobs (NOW HIRING)

Khoury Automotive Group

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Automotive Service Advisor

Wharton, TX · On-site

The Automotive Service Advisor plays a crucial role in managing the vehicle service process by serving as the primary point of contact between customers and the service team. Working within a medium ...

Midas

Automotive Service Advisor

Opelika, AL · On-site

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for a friendly, motivated, and knowledgeable Automotive Service Advisor to join our ...

Faupel Automotive Group

Service Advisor

Henderson, KY · On-site

$45K - $70K/yr

Automotive Service Advisor Faupel Automotive Group has an immediate opening for an Automotive ... Employee discounts on automotive services and purchases About the Company: Faupel Automotive Group ...

Faupel Automotive Group

Service Advisor

Henderson, KY · On-site

$45K - $70K/yr

Automotive Service Advisor Faupel Automotive Group has an immediate opening for an Automotive ... Employee discounts on automotive services and purchases About the Company: Faupel Automotive Group ...

Faupel Automotive Group

Service Advisor

Henderson, KY · On-site

$45K - $70K/yr

Automotive Service Advisor Faupel Automotive Group has an immediate opening for an Automotive ... Employee discounts on automotive services and purchases About the Company: Faupel Automotive Group ...

Midas

Automotive Service Advisor

Wheaton, IL · On-site

$50K/yr

Free uniforms * Health insurance At Midas we are dedicated to providing quality services to ... We are looking for an automotive service advisor to manage our customer experience and provide ...

Midas

Automotive Service Advisor

Concord, CA · On-site

$25 - $35/hr

Join Midas CONCORD as an Automotive Service Advisor, where you'll be the frontline of customer ... Provide accurate estimates for repairs and services, ensuring transparency and trust. * Coordinate ...

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Automotive Services Advisor information

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$25

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How much do automotive services advisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for automotive services advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does an automotive services advisor do?

An Automotive Services Advisor acts as the main point of contact between customers and the service department at an auto dealership or repair shop. They are responsible for assessing customer needs, explaining recommended services and repairs, preparing cost estimates, and coordinating the work between technicians and customers. Advisors also help ensure that service is completed efficiently and keep customers informed throughout the process. Their role is essential in delivering excellent customer service and maintaining the smooth operation of automotive service centers.

What are some common challenges automotive services advisors face when balancing customer satisfaction with repair shop workflow?

Automotive Services Advisors often face the challenge of managing customer expectations while ensuring the shop's workflow runs smoothly. They must communicate clearly about repair timelines, costs, and unforeseen delays, all while keeping customers informed and satisfied. It’s also important to coordinate effectively with technicians to ensure that vehicles are prioritized correctly and that the service process remains efficient. Strong organizational and interpersonal skills help Advisors maintain positive relationships with customers and colleagues, even during busy periods or when unexpected issues arise.

What are the key skills and qualifications needed to thrive as an automotive services advisor, and why are they important?

To thrive as an Automotive Services Advisor, you need a solid understanding of automotive systems, customer service experience, and often a high school diploma or vocational training. Familiarity with dealership management software (DMS), scheduling systems, and sometimes ASE certification is important for managing service orders and customer information. Excellent communication, problem-solving abilities, and organizational skills help build trust and ensure smooth coordination between customers and technicians. These skills are essential for delivering quality service, maximizing customer satisfaction, and ensuring efficient shop operations.

What is the difference between Automotive Services Advisor vs Automotive Service Technician?

AspectAutomotive Services AdvisorAutomotive Service Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service bayGarage or service bay, hands-on repair environment
Employer & Industry UsageUsed in dealerships, repair shops, service centersUsed in repair shops, dealerships, independent garages
Search & Comparison IntentUnderstanding roles, customer service, salesTechnical skills, repair work, certifications

The Automotive Services Advisor primarily focuses on customer interaction, explaining repairs, and selling services, while the Automotive Service Technician performs the hands-on repairs and maintenance. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

How do automotive services advisors get paid?

Automotive services advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or service upselling. Compensation may also include benefits and performance incentives, and some advisors earn more through customer satisfaction and repeat business.

How to be an automotive services advisor?

To become an automotive services advisor, you typically need a high school diploma or equivalent, strong communication skills, and knowledge of automotive systems. Gaining experience in automotive repair or service departments and obtaining certifications like ASE can improve job prospects. The role involves explaining repairs, recommending services, and coordinating between customers and technicians.

Is an automotive services advisor a hard job?

An automotive services advisor's job can be challenging as it involves managing customer interactions, understanding vehicle repairs, and coordinating with technicians. It requires good communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
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Automotive Services Advisor jobs near you

Automotive Service Advisor

Saint Johnsbury, VT • On-site

Twin State Ford
Retail • 1 - 10 employees
Learn more about Twin State Fordexternal

Full-time

Re-posted 24 days ago

Job description

Join Twin State Ford as an Automotive Service Advisor in Saint Johnsbury, VT, where you will be the vital link between our customers and our automotive service team. In this role, you will ensure customer satisfaction by managing service inquiries, scheduling appointments, and providing timely updates on vehicle repairs. Enjoy a dynamic work environment that values your communication skills and expertise in automotive services, all while benefiting from a 4-day work week promoting a healthy work-life balance.
Responsibilities
  • Greet customers and assess their automotive service needs professionally and courteously.
  • Schedule service appointments efficiently, ensuring minimal wait times and optimal workflow.
  • Communicate with technicians to stay updated on repair statuses and accurately relay information to customers.
  • Prepare and explain service estimates and invoices, assisting customers with service decisions.
  • Maintain detailed records of customer interactions and service history within the dealership's system.
  • Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Requirements
  • Previous experience in an automotive service advisor or customer service role preferred but not required.
  • Strong interpersonal and communication skills to effectively engage with customers and team members.
  • Proficiency in managing multiple tasks in a fast-paced environment.
  • Basic knowledge of automotive systems and terminology is an asset.
  • Ability to work independently and as part of a team to achieve departmental goals.
Benefits
  • Enjoy a 4-day work week that supports work-life balance and personal well-being.
  • Opportunities for professional development and career growth within Twin State Ford.
  • Supportive and friendly team environment at a trusted local dealership.
  • Employee discounts on vehicle services and parts.
About the Company
Twin State Ford is a reputable automotive dealership dedicated to providing exceptional customer service and quality vehicle care. Located in Saint Johnsbury, VT, we pride ourselves on fostering a collaborative work culture that values our employees and customers alike. Join us and be part of a team that drives excellence in every service appointment.
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