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Kia Service Advisor information

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$45

How much do kia service advisor jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for kia service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

Do service advisors make more money than mechanics?

Kia Service Advisors typically earn higher base salaries and commissions compared to mechanics, as their compensation often includes sales bonuses and customer service performance. Mechanics usually earn hourly wages or flat rates based on repair jobs, which can vary widely depending on experience and location. Overall, service advisors tend to have higher earning potential due to their sales and customer interaction roles.

Do service advisors get paid only by commission?

Kia Service Advisors typically earn a combination of base salary and commissions or bonuses based on sales and performance metrics. Their compensation often includes incentives for upselling services and parts, but rarely relies solely on commission. Many dealerships also provide benefits such as health insurance and paid time off.

What is the difference between Kia Service Advisor vs Auto Service Writer?

AspectKia Service AdvisorAuto Service Writer
CredentialsHigh school diploma, automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills
Work EnvironmentDealership service department, interacting with customers and techniciansDealership or repair shop, focusing on customer communication and service documentation
Industry UsageCommonly used in automotive dealerships, especially KiaUsed across various automotive service centers and dealerships

Both Kia Service Advisors and Auto Service Writers play key roles in automotive service departments, focusing on customer communication, service sales, and coordinating repairs. While their responsibilities and work environments are similar, the title 'Kia Service Advisor' specifically refers to roles within Kia dealerships, emphasizing brand-specific knowledge and customer service. Auto Service Writer is a broader term used across multiple brands and independent shops, making it a versatile comparison for those exploring automotive service careers.

What are the key skills and qualifications needed to thrive as a Kia Service Advisor, and why are they important?

To thrive as a Kia Service Advisor, you need a solid understanding of automotive systems, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management software (like CDK or Reynolds & Reynolds), service scheduling tools, and Kia-specific training or certifications is often required. Strong communication, problem-solving, and organizational skills help you manage customer expectations and coordinate effectively with technicians. These abilities ensure efficient service operations, high customer satisfaction, and repeat business for the dealership.

What are the main challenges Kia Service Advisors face when handling customer concerns, and how are these typically addressed?

Kia Service Advisors often encounter challenges such as managing high customer expectations, handling multiple repair orders simultaneously, and communicating complex technical information in an understandable way. These challenges are typically addressed by leveraging strong communication skills, using dealership management systems to stay organized, and collaborating closely with technicians to provide accurate updates. Regular training on Kia products and customer service best practices also helps advisors resolve concerns efficiently and maintain customer satisfaction.

What are Kia Service Advisors?

Kia Service Advisors are professionals who act as the primary point of contact between customers and the service department at a Kia dealership. They help customers schedule maintenance or repair appointments, explain recommended services, provide cost estimates, and keep customers informed about the status of their vehicles. Service Advisors ensure customer satisfaction by communicating clearly and coordinating work with technicians. Their role is essential for smooth dealership operations and maintaining customer trust.

Is a Service Advisor a hard job?

A Kia Service Advisor role involves communicating with customers, diagnosing service needs, and coordinating repairs, which can be demanding due to customer interactions and multitasking. The job requires good communication skills, attention to detail, and the ability to work in a fast-paced environment, but it is generally manageable with proper training and experience.

What does a Kia Service Advisor do?

A Kia Service Advisor acts as the primary point of contact between customers and the service department, explaining repair and maintenance needs, providing estimates, and scheduling appointments. They coordinate with technicians to ensure work is completed accurately and efficiently, often using dealership management software. Strong communication skills and knowledge of automotive services are essential for this role.
More about Kia Service Advisor jobs
What cities are hiring for Kia Service Advisor jobs? Cities with the most Kia Service Advisor job openings:
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What job categories do people searching Kia Service Advisor jobs look for? The top searched job categories for Kia Service Advisor jobs are:
Kia Service Advisor jobs near you
Infographic showing various Kia Service Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

KIA SERVICE ADVISOR

Hyman Brothers Auto Group

Midlothian, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Hyman Bros. Kia in Midlothian, VA, is currently seeking a highly organized, multitasking, detail-oriented, and motivated Service Advisor. This presents an excellent opportunity for the appropriate candidate.

**Your Responsibilities:**

- Greet customers promptly

- Gather customer and vehicle details

- Clearly communicate all vehicle issues as described

- Recommend maintenance based on vehicle age, mileage, and history

- Prepare accurate cost estimates for labor and parts

- Schedule follow-up appointments

- Track each vehicle's progress and keep customers informed

- Ensure the final invoice accurately reflects the work done

- Explain all completed repairs and charges to customers

**Qualifications:**

- Proven experience delivering outstanding customer satisfaction as a Service Advisor, Assistant Lane Manager, or Service Consultant is essential

- Ability to multitask effectively in a fast-paced environment is required

- Above-average energy and a desire for a long-term career with a growing organization

- Personal and professional integrity are highly valued

- CDK computer experience is a plus, but we are willing to train the right candidate

- Punctuality is crucial

**We Offer:**

- Health, Dental, Vision, and Life Insurance

- 401K

Gary Shively

 Kia Service Manager

 

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