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Automotive Service Director Jobs (NOW HIRING)

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate ...

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Automotive Service Director information

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$38.5K

$119.6K

$177K

How much do automotive service director jobs pay per year?

As of Jul 5, 2026, the average yearly pay for automotive service director in the United States is $119,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What Is an Automotive Service Director?

An automotive service director leads the service department at a car dealership or vehicle parts store. While the service director may help determine the mechanical needs of a vehicle, main duties often include managing employees, creating goals for the team, and ensuring efficient operations to help get the customer in and out of the shop quickly. The automotive service director may also control operating expenses and help manages inventory and accounts receivable. People in this career typically gain skills and experience as a service technician. Automotive service manager is a similar job title.

What is the difference between Automotive Service Director vs Automotive Service Manager?

AspectAutomotive Service DirectorAutomotive Service Manager
CredentialsASE certifications, management experienceASE certifications, technical and supervisory skills
Work EnvironmentOversees multiple departments, strategic planningManages daily operations of service department
Employer & Industry UsageUsed in large dealerships and service centersCommon in dealerships and independent shops
Search & Comparison IntentFocuses on leadership and strategic rolesFocuses on daily operations and team management

The Automotive Service Director typically holds a higher-level, strategic role overseeing multiple departments and focusing on long-term planning. The Automotive Service Manager handles daily operations, team supervision, and customer service. Both roles require certifications like ASE and experience, but the Director's role is broader and more focused on overall business performance.

How does an Automotive Service Director typically interact with technicians and service advisors to ensure smooth operations?

An Automotive Service Director plays a key leadership role by regularly coordinating with service advisors and technicians to streamline workflow and resolve any operational issues. They hold daily meetings to set goals, review progress, and address challenges, fostering open communication and collaboration within the team. Additionally, they provide guidance, training, and support to ensure high-quality service and customer satisfaction. This collaborative environment helps maintain efficiency and supports the professional growth of team members.

What are the key skills and qualifications needed to thrive as an Automotive Service Director, and why are they important?

To excel as an Automotive Service Director, you need extensive automotive technical knowledge, management experience, and typically a background in automotive service or business administration. Familiarity with dealership management systems (DMS), repair order software, and certifications like ASE are highly valuable. Exceptional leadership, customer service, and problem-solving skills help you motivate teams and ensure customer satisfaction. These competencies are critical for efficiently managing operations, driving profitability, and maintaining high standards of service quality.

What does an Automotive Service Director do?

An Automotive Service Director oversees the service department of a car dealership or automotive repair shop. Their responsibilities include managing service staff, ensuring customer satisfaction, developing business strategies, and maintaining high-quality repair standards. They also monitor department profitability, handle customer complaints, and implement policies for efficient operations. Ultimately, they ensure that the service department runs smoothly and meets both customer and company expectations.
More about Automotive Service Director jobs
What cities are hiring for Automotive Service Director jobs? Cities with the most Automotive Service Director job openings:
What are the most commonly searched types of Automotive Service jobs? The most popular types of Automotive Service jobs are:
Who are the top companies hiring for Automotive Service Director jobs? The top employers for Automotive Service Director jobs are:
What states have the most Automotive Service Director jobs? States with the most job openings for Automotive Service Director jobs include:
What job categories do people searching Automotive Service Director jobs look for? The top searched job categories for Automotive Service Director jobs are:
Automotive Service Director jobs near you
Infographic showing various Automotive Service Director job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 80% Full Time, and 13% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $119,606 per year, or $57.5 per hour.
Automotive Service Director

Automotive Service Director

Preston Automotive Group

Easton, MD • On-site

$150K - $250K/yr

Full-time

Posted 17 days ago

Be an early applicant

Job description

Description:

Automotive Service Director


We are seeking a dedicated and experienced Service Director to join our team and support the Fixed Operations Director in overseeing all service departments. This leadership role offers an exciting opportunity to contribute to the efficient operation and exceptional customer service standards of our organization. The ideal candidate will possess strong management skills, a customer-focused mindset, and a comprehensive understanding of service operations within the automotive or related industries.


Key Responsibilities:

  • Assist the Fixed Operations Director in managing daily operations of all service departments
  • Oversee service department staff, ensuring high levels of productivity, professionalism, and customer satisfaction
  • Develop and implement strategies to improve service efficiency, profitability, and customer retention
  • Monitor key performance indicators and prepare reports for senior management
  • Ensure compliance with company policies, safety regulations, and industry standards
  • Foster a positive work environment that encourages teamwork, continuous improvement, and professional development
  • Handle escalated customer concerns and resolve issues promptly and effectively
  • Coordinate with parts, sales, and other departments to optimize overall service operations



Join our dynamic team and be part of a company committed to growth, innovation, and delivering outstanding service experiences. We offer a supportive work environment, opportunities for professional development, and a competitive benefits package.

Requirements:


  • Proven experience in service management, preferably within the automotive or related industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to analyze data and develop actionable strategies
  • Knowledge of service department operations, including scheduling, parts, and customer relations
  • High level of organization, problem-solving, and decision-making skills
  • Ability to work collaboratively with cross-functional teams
  • Bachelor's degree in Business Administration, Management, or a related field is preferred