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Automotive Service Director Jobs (NOW HIRING)

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate ...

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Automotive Service Director information

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$38.5K

$119.6K

$177K

How much do automotive service director jobs pay per year?

As of Jun 15, 2026, the average yearly pay for automotive service director in the United States is $119,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What Is an Automotive Service Director?

An automotive service director leads the service department at a car dealership or vehicle parts store. While the service director may help determine the mechanical needs of a vehicle, main duties often include managing employees, creating goals for the team, and ensuring efficient operations to help get the customer in and out of the shop quickly. The automotive service director may also control operating expenses and help manages inventory and accounts receivable. People in this career typically gain skills and experience as a service technician. Automotive service manager is a similar job title.

What is the difference between Automotive Service Director vs Automotive Service Manager?

AspectAutomotive Service DirectorAutomotive Service Manager
CredentialsASE certifications, management experienceASE certifications, technical and supervisory skills
Work EnvironmentOversees multiple departments, strategic planningManages daily operations of service department
Employer & Industry UsageUsed in large dealerships and service centersCommon in dealerships and independent shops
Search & Comparison IntentFocuses on leadership and strategic rolesFocuses on daily operations and team management

The Automotive Service Director typically holds a higher-level, strategic role overseeing multiple departments and focusing on long-term planning. The Automotive Service Manager handles daily operations, team supervision, and customer service. Both roles require certifications like ASE and experience, but the Director's role is broader and more focused on overall business performance.

How does an Automotive Service Director typically interact with technicians and service advisors to ensure smooth operations?

An Automotive Service Director plays a key leadership role by regularly coordinating with service advisors and technicians to streamline workflow and resolve any operational issues. They hold daily meetings to set goals, review progress, and address challenges, fostering open communication and collaboration within the team. Additionally, they provide guidance, training, and support to ensure high-quality service and customer satisfaction. This collaborative environment helps maintain efficiency and supports the professional growth of team members.

What are the key skills and qualifications needed to thrive as an Automotive Service Director, and why are they important?

To excel as an Automotive Service Director, you need extensive automotive technical knowledge, management experience, and typically a background in automotive service or business administration. Familiarity with dealership management systems (DMS), repair order software, and certifications like ASE are highly valuable. Exceptional leadership, customer service, and problem-solving skills help you motivate teams and ensure customer satisfaction. These competencies are critical for efficiently managing operations, driving profitability, and maintaining high standards of service quality.

What does an Automotive Service Director do?

An Automotive Service Director oversees the service department of a car dealership or automotive repair shop. Their responsibilities include managing service staff, ensuring customer satisfaction, developing business strategies, and maintaining high-quality repair standards. They also monitor department profitability, handle customer complaints, and implement policies for efficient operations. Ultimately, they ensure that the service department runs smoothly and meets both customer and company expectations.
More about Automotive Service Director jobs
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Automotive Service Director jobs near you
Automotive Service Director

Automotive Service Director

Gossett Motors

Memphis, TN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Service Director For Multi-Line Dealership

A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are searching for an experienced Service Director / Manager and will provide the tools to succeed in a fast-paced work environment. We will offer the selected candidate a very aggressive compensation plan.

JOB SUMMARY

We are currently seeking a experienced Service Director / Manager  to join our Memphis team and are offering an extremely competitive compensation plan for the selected candidate. 

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate should demonstrate excellent knowledge about servicing vehicles, prior experience as an automotive service technician is extremely valuable. The candidate must have the ability to lead and develop a team.

Our Benefits: 

  • Professional training
  • Team-oriented environment
  • Advancement opportunities
  • Paid training
  • Paid vacation
  • 401k (company match)
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Coverage
  • Employee car purchase program
  • Wellness program
  • On-site mobile health clinic

RESPONSIBILITIES:

  • Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.
  • Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
  • Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
  • Interacting with and managing a staff of technicians
  • Leading our service management & reconditioning activities
  • Interacting with external vendors
  • Fulfilling all service activities needed to meet or exceed operating plan goals
  • Effective vehicle production and inventory control
  • Managing technician productivity
  • This is a hands-on, working position

REQUIREMENTS:

  • Strong communication skills to deal with customers, employees and vendors.
  • Valid driver's license with clean driving record. 
  • At least  2 years of automotive management and automotive customer service experience
  • Experience with implementing structured business processes
  • A hard-working can-do attitude
  • Excellent interpersonal and management skills

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