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Customer Service Writer Jobs (NOW HIRING)

S&H Farm Supply, Inc.

Service Writer

Joplin, MO · On-site

Communicate with customers to understand their service needs * Schedule service appointments and ensure timely completion of work * Create work orders for technicians and ensure accuracy of ...

GNB Auto Repair Inc.

Service Writer

Queens, NY · On-site

Customer skills, personal appearance, and mechanical knowledge are a must. Responsibilities will include: * Scheduling service appointments * Writing repair orders and obtaining customer email ...

Richardson Bike Mart

Service Writer

Mckinney, TX · On-site

$16 - $19/hr

Responsibilities include welcoming customers, performing thorough inspections of their bikes ... We also look to our Service Writers to complete simple repairs while customers wait. What You'll Do ...

S&H Farm Supply, Inc.

Service Writer

Joplin, MO · On-site

Communicate with customers to understand their service needs * Schedule service appointments and ensure timely completion of work * Create work orders for technicians and ensure accuracy of ...

Motorcity Co

Service Writer

Lincoln Park, MI · On-site

$17 - $23/hr

Motorcity Auto Care is seeking a dedicated and customer-focused Service Writer to join our team. The Service Writer will be responsible for ensuring a smooth and efficient service process for our ...

Murphy Auto Group

SERVICE WRITER

Augusta, GA · On-site

This position is responsible for accurately documenting customer concerns, explaining recommended ... The Service Writer must efficiently manage service orders, coordinate with technicians to provide ...

Brakepoint LLC

Service Writer

Tabernacle Township, NJ · On-site

Service Writer We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. The Service Writer will be responsible for coordinating and facilitating all ...

Parish Tractor

Service Writer

Robertsdale, AL · On-site

We are seeking a detail-oriented and customer-focused Service Writer to join our team in Robertsdale, AL. If you have strong communication skills and a passion for customer service, we want to hear ...

Doggett Automotive Group

Service Writer

Houston, TX · On-site

Service Writer Classification Exempt The Service Writer is responsible for assisting the Service ... Provide service information to customers, schedule customer service needs, add segments to work ...

Kolar Tire & Auto

Service Writer

Helena, MT

$18 - $28/hr

As a Service Writer, you will be the first point of contact for our customers, assisting them with their automotive service needs. You?ll create service estimates, coordinate with technicians, and ...

ASCO Equipment

Service Writer

Tulsa, OK · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Euless, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Little Elm, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

JAC Products

Service Writer

Boise, ID · On-site

The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...

GNB Auto Repair Inc.

Service Writer

Queens, NY · On-site

Customer skills, personal appearance, and mechanical knowledge are a must. Responsibilities will include: * Scheduling service appointments * Writing repair orders and obtaining customer email ...

ASCO Equipment

Service Writer

Little Elm, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

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Customer Service Writer information

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$11

$24

$42

How much do customer service writer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is a customer service writer?

A customer service writer creates clear and professional written communication for customer support, including email responses, FAQs, and help articles. They often use writing skills, knowledge of company policies, and tools like content management systems to improve customer experience.

What qualifications do you need to be a customer service writer?

A customer service writer typically needs strong written communication skills, proficiency in grammar and editing, and experience with customer service or related fields. A bachelor's degree in communications, marketing, or a related discipline is often preferred, along with familiarity with content management systems and basic knowledge of customer service principles.

What are the key skills and qualifications needed to thrive as a customer service writer?

To thrive as a Customer Service Writer, you need excellent written communication, a strong grasp of grammar and style, and experience in customer support or content creation. Familiarity with customer relationship management (CRM) systems, help desk platforms, and knowledge base software is often required. Outstanding problem-solving, patience, and empathy set top performers apart in this role. These skills help ensure that customer inquiries are addressed clearly and effectively, leading to high satisfaction and loyalty.

How does a customer service writer typically collaborate with other departments to resolve customer issues?

Customer Service Writers often work closely with teams such as technical support, product development, and quality assurance to accurately address and resolve customer concerns. This collaboration involves gathering detailed information from customers, relaying it to the appropriate department, and following up to ensure a satisfactory resolution. Strong communication and organizational skills are essential, as you'll need to keep both customers and internal teams informed throughout the process. This cross-functional teamwork not only ensures efficient problem-solving but also helps you build a broader understanding of the company's products and services.

What is the difference between Customer Service Writer vs Customer Support Specialist?

AspectCustomer Service WriterCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; writing skills often preferredHigh school diploma or equivalent; communication skills essential
Work EnvironmentOffice setting, remote, or online platformsCall centers, help desks, or online support portals
Employer & Industry UsageCustomer service departments, e-commerce, tech companiesCustomer support teams across various industries

Customer Service Writers focus on creating clear, helpful written content for customer communication, while Customer Support Specialists handle direct interactions to resolve issues. Both roles require strong communication skills, but their primary functions differ—one emphasizes written content, the other live support.

More about Customer Service Writer jobs
What job categories do people searching Customer Service Writer jobs look for? The top searched job categories for Customer Service Writer jobs are:
Customer Service Writer jobs near you
Infographic showing various Customer Service Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Service Writer

S&H Farm Supply, Inc.

Joplin, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Service Writer
Service Writer
We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.
Responsibilities:
  • Communicate with customers to understand their service needs
  • Schedule service appointments and ensure timely completion of work
  • Create work orders for technicians and ensure accuracy of information
  • Communicate with technicians to ensure that they have all necessary information to complete the job
  • Work closely with the service team to ensure that all work is completed on time and to the highest quality standards
  • Provide estimates for service work and communicate with customers regarding pricing and timeframes
  • Communicate with customers throughout the service process, keeping them informed of any changes or updates
  • Provide exceptional customer service, ensuring that all customers are satisfied with their experience
  • Handle customer complaints and issues in a professional and timely manner
  • Follow up with customers to ensure that they are satisfied with the service they received
  • Maintain accurate records of service work and customer interactions
  • Collaborate with technicians and other team members to ensure efficient service operations
  • Stay up-to-date on industry trends and new technologies
Qualifications:
  • Prior experience in a service writer or customer service role preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficient in Microsoft Office and other computer applications
  • Valid driver's license
Benefits:
  • Company pays 100% of employee only health insurance
  • 7 paid holidays
  • 401K retirement plan with a company match up to 3%
  • Company paid $15,000 life insurance policy
  • Yearend bonus
  • Weekly direct deposit pay
  • No waiting period for paid time off
  • Vision
  • Dental
  • Voluntary life insurance
  • Short term disability
  • Incentive program
Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online.

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