Service Writer
Joplin, MO · On-site
Communicate with customers to understand their service needs * Schedule service appointments and ensure timely completion of work * Create work orders for technicians and ensure accuracy of ...
Service Writer
Joplin, MO · On-site
Communicate with customers to understand their service needs * Schedule service appointments and ensure timely completion of work * Create work orders for technicians and ensure accuracy of ...
Customer skills, personal appearance, and mechanical knowledge are a must. Responsibilities will include: * Scheduling service appointments * Writing repair orders and obtaining customer email ...
Customer skills, personal appearance, and mechanical knowledge are a must. Responsibilities will include: * Scheduling service appointments * Writing repair orders and obtaining customer email ...
Service Writer
$16 - $19/hr
Responsibilities include welcoming customers, performing thorough inspections of their bikes ... We also look to our Service Writers to complete simple repairs while customers wait. What You'll Do ...
Quick apply
Service Writer
$16 - $19/hr
Responsibilities include welcoming customers, performing thorough inspections of their bikes ... We also look to our Service Writers to complete simple repairs while customers wait. What You'll Do ...
SERVICE WRITER
Augusta, GA · On-site
This position is responsible for accurately documenting customer concerns, explaining recommended ... The Service Writer must efficiently manage service orders, coordinate with technicians to provide ...
Quick apply
SERVICE WRITER
Augusta, GA · On-site
This position is responsible for accurately documenting customer concerns, explaining recommended ... The Service Writer must efficiently manage service orders, coordinate with technicians to provide ...
Service Writer
Lewiston, ME · On-site
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. Essential Duties ...
Service Writer
Lewiston, ME · On-site
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. Essential Duties ...
Communicate with customers to understand their service needs * Schedule service appointments and ensure timely completion of work * Create work orders for technicians and ensure accuracy of ...
Communicate with customers to understand their service needs * Schedule service appointments and ensure timely completion of work * Create work orders for technicians and ensure accuracy of ...
We pay our Service Writer - Automotive Customer Service Reps a competitive wage. Our auto repair team also enjoys great benefits, including medical, dental, vision, paid time off (PTO), and company ...
Quick apply
We pay our Service Writer - Automotive Customer Service Reps a competitive wage. Our auto repair team also enjoys great benefits, including medical, dental, vision, paid time off (PTO), and company ...
Service Writer
Colby, KS · On-site
As a Service Writer, you will be the main point of contact between customers and our service department, ensuring a smooth process from vehicle intake to release. The ideal candidate will provide ...
Service Writer
Colby, KS · On-site
As a Service Writer, you will be the main point of contact between customers and our service department, ensuring a smooth process from vehicle intake to release. The ideal candidate will provide ...
Service Writer
Lincoln Park, MI · On-site
$17 - $23/hr
Motorcity Auto Care is seeking a dedicated and customer-focused Service Writer to join our team. The Service Writer will be responsible for ensuring a smooth and efficient service process for our ...
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Service Writer
Lincoln Park, MI · On-site
$17 - $23/hr
Motorcity Auto Care is seeking a dedicated and customer-focused Service Writer to join our team. The Service Writer will be responsible for ensuring a smooth and efficient service process for our ...
SERVICE WRITER
Augusta, GA · On-site
This position is responsible for accurately documenting customer concerns, explaining recommended ... The Service Writer must efficiently manage service orders, coordinate with technicians to provide ...
SERVICE WRITER
Augusta, GA · On-site
This position is responsible for accurately documenting customer concerns, explaining recommended ... The Service Writer must efficiently manage service orders, coordinate with technicians to provide ...
Inland Truck Parts Service Writer / Back Parts Counter Inland Truck Parts & Service is seeking a full-time, Monday-Friday, skilled Service Writer with a passion for excellent customer service to join ...
Quick apply
Inland Truck Parts Service Writer / Back Parts Counter Inland Truck Parts & Service is seeking a full-time, Monday-Friday, skilled Service Writer with a passion for excellent customer service to join ...
Service Writer
Tabernacle Township, NJ · On-site
Service Writer We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. The Service Writer will be responsible for coordinating and facilitating all ...
Service Writer
Tabernacle Township, NJ · On-site
Service Writer We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. The Service Writer will be responsible for coordinating and facilitating all ...
Service Writer
Robertsdale, AL · On-site
We are seeking a detail-oriented and customer-focused Service Writer to join our team in Robertsdale, AL. If you have strong communication skills and a passion for customer service, we want to hear ...
Service Writer
Robertsdale, AL · On-site
We are seeking a detail-oriented and customer-focused Service Writer to join our team in Robertsdale, AL. If you have strong communication skills and a passion for customer service, we want to hear ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer
$18 - $28/hr
As a Service Writer, you will be the first point of contact for our customers, assisting them with their automotive service needs. You?ll create service estimates, coordinate with technicians, and ...
Service Writer
$18 - $28/hr
As a Service Writer, you will be the first point of contact for our customers, assisting them with their automotive service needs. You?ll create service estimates, coordinate with technicians, and ...
Service Writer
Euless, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Euless, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Euless, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Euless, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Customer Service Writer information
See salary details
$11.78 - $14.58
7% of jobs
$14.58 - $17.37
11% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.37 - $20.17
24% of jobs
The median wage is $21.48 / hr.
$20.17 - $22.97
16% of jobs
$22.97 - $25.76
14% of jobs
$26.38 is the 75th percentile. Wages above this are outliers.
$25.76 - $28.56
8% of jobs
$28.56 - $31.36
7% of jobs
$31.36 - $34.16
4% of jobs
$34.16 - $36.95
3% of jobs
$36.95 - $39.75
2% of jobs
$39.75 - $42.55
2% of jobs
$11
$24
$42
How much do customer service writer jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for customer service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.
What is a customer service writer?
A customer service writer creates clear and professional written communication for customer support, including email responses, FAQs, and help articles. They often use writing skills, knowledge of company policies, and tools like content management systems to improve customer experience.
What qualifications do you need to be a customer service writer?
A customer service writer typically needs strong written communication skills, proficiency in grammar and editing, and experience with customer service or related fields. A bachelor's degree in communications, marketing, or a related discipline is often preferred, along with familiarity with content management systems and basic knowledge of customer service principles.
What are the key skills and qualifications needed to thrive as a customer service writer?
To thrive as a Customer Service Writer, you need excellent written communication, a strong grasp of grammar and style, and experience in customer support or content creation. Familiarity with customer relationship management (CRM) systems, help desk platforms, and knowledge base software is often required. Outstanding problem-solving, patience, and empathy set top performers apart in this role. These skills help ensure that customer inquiries are addressed clearly and effectively, leading to high satisfaction and loyalty.
How does a customer service writer typically collaborate with other departments to resolve customer issues?
Customer Service Writers often work closely with teams such as technical support, product development, and quality assurance to accurately address and resolve customer concerns. This collaboration involves gathering detailed information from customers, relaying it to the appropriate department, and following up to ensure a satisfactory resolution. Strong communication and organizational skills are essential, as you'll need to keep both customers and internal teams informed throughout the process. This cross-functional teamwork not only ensures efficient problem-solving but also helps you build a broader understanding of the company's products and services.
What is the difference between Customer Service Writer vs Customer Support Specialist?
| Aspect | Customer Service Writer | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; writing skills often preferred | High school diploma or equivalent; communication skills essential |
| Work Environment | Office setting, remote, or online platforms | Call centers, help desks, or online support portals |
| Employer & Industry Usage | Customer service departments, e-commerce, tech companies | Customer support teams across various industries |
Customer Service Writers focus on creating clear, helpful written content for customer communication, while Customer Support Specialists handle direct interactions to resolve issues. Both roles require strong communication skills, but their primary functions differ—one emphasizes written content, the other live support.
More about Customer Service Writer jobs
What job categories do people searching Customer Service Writer jobs look for? The top searched job categories for Customer Service Writer jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Service Writer
Service Writer
We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.
Responsibilities:
We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.
Responsibilities:
- Communicate with customers to understand their service needs
- Schedule service appointments and ensure timely completion of work
- Create work orders for technicians and ensure accuracy of information
- Communicate with technicians to ensure that they have all necessary information to complete the job
- Work closely with the service team to ensure that all work is completed on time and to the highest quality standards
- Provide estimates for service work and communicate with customers regarding pricing and timeframes
- Communicate with customers throughout the service process, keeping them informed of any changes or updates
- Provide exceptional customer service, ensuring that all customers are satisfied with their experience
- Handle customer complaints and issues in a professional and timely manner
- Follow up with customers to ensure that they are satisfied with the service they received
- Maintain accurate records of service work and customer interactions
- Collaborate with technicians and other team members to ensure efficient service operations
- Stay up-to-date on industry trends and new technologies
Qualifications:
- Prior experience in a service writer or customer service role preferred
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and other computer applications
- Valid driver's license
Benefits:
- Company pays 100% of employee only health insurance
- 7 paid holidays
- 401K retirement plan with a company match up to 3%
- Company paid $15,000 life insurance policy
- Yearend bonus
- Weekly direct deposit pay
- No waiting period for paid time off
- Vision
- Dental
- Voluntary life insurance
- Short term disability
- Incentive program
Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online.
PI0b5ad95c7e16-25405-41088762
About S&H Farm Supply
Sourced by ZipRecruiter
Industry
Crop farming
Company size
11 - 50 Employees
Headquarters location
Lockwood, MO, US
Year founded
1969