Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
SERVICE WRITER
$22 - $26/hr
We're looking for an organized, customer-focused professional who thrives in a fast-paced ... What You'll Do As a Service Writer, you'll coordinate repair documentation, communicate with ...
SERVICE WRITER
$22 - $26/hr
We're looking for an organized, customer-focused professional who thrives in a fast-paced ... What You'll Do As a Service Writer, you'll coordinate repair documentation, communicate with ...
Service Writer
Goldsby, OK · On-site
$17 - $25/hr
We're looking for an organized, customer-focused professional who thrives in a fast-paced ... What You'll Do As a Service Writer, you'll coordinate repair documentation, communicate with ...
Service Writer
Goldsby, OK · On-site
$17 - $25/hr
We're looking for an organized, customer-focused professional who thrives in a fast-paced ... What You'll Do As a Service Writer, you'll coordinate repair documentation, communicate with ...
Service Writer
West Point, NE · On-site
Greet customers promptly and professionally, identifying vehicle service needs * Listen to customer concerns and clearly document issues for technicians * Prepare accurate repair orders and cost ...
Quick apply
Service Writer
West Point, NE · On-site
Greet customers promptly and professionally, identifying vehicle service needs * Listen to customer concerns and clearly document issues for technicians * Prepare accurate repair orders and cost ...
Service Writer
Lincoln, NE · On-site
Service Writer (aka Customer Experience Pro) Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join our growing team! If you're great with customers, thrive in a ...
Service Writer
Lincoln, NE · On-site
Service Writer (aka Customer Experience Pro) Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join our growing team! If you're great with customers, thrive in a ...
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Scarborough, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Scarborough, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Lincoln, NE · On-site
Service Writer (aka Customer Experience Pro) Kia of Lincoln | Lincoln, NE Brand-New Dealership Coming Soon! Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join ...
Service Writer
Lincoln, NE · On-site
Service Writer (aka Customer Experience Pro) Kia of Lincoln | Lincoln, NE Brand-New Dealership Coming Soon! Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join ...
Service Writer
Old Town, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Old Town, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Bangor, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Bangor, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Gorham, NH · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
Gorham, NH · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Lowell, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Lowell, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Tulsa, OK · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Quick apply
Service Writer
Tulsa, OK · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Ontario, OR · On-site
The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...
Service Writer
Ontario, OR · On-site
The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Customer Service Writer information
See salary details
$11.78 - $14.58
7% of jobs
$14.58 - $17.37
11% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.37 - $20.17
24% of jobs
The median wage is $21.48 / hr.
$20.17 - $22.97
16% of jobs
$22.97 - $25.76
14% of jobs
$26.38 is the 75th percentile. Wages above this are outliers.
$25.76 - $28.56
8% of jobs
$28.56 - $31.36
7% of jobs
$31.36 - $34.16
4% of jobs
$34.16 - $36.95
3% of jobs
$36.95 - $39.75
2% of jobs
$39.75 - $42.55
2% of jobs
$11
$24
$42
How much do customer service writer jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for customer service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.
What is a customer service writer?
A customer service writer creates clear and professional written communication for customer support, including email responses, FAQs, and help articles. They often use writing skills, knowledge of company policies, and tools like content management systems to improve customer experience.
What qualifications do you need to be a customer service writer?
A customer service writer typically needs strong written communication skills, proficiency in grammar and editing, and experience with customer service or related fields. A bachelor's degree in communications, marketing, or a related discipline is often preferred, along with familiarity with content management systems and basic knowledge of customer service principles.
What are the key skills and qualifications needed to thrive as a customer service writer?
To thrive as a Customer Service Writer, you need excellent written communication, a strong grasp of grammar and style, and experience in customer support or content creation. Familiarity with customer relationship management (CRM) systems, help desk platforms, and knowledge base software is often required. Outstanding problem-solving, patience, and empathy set top performers apart in this role. These skills help ensure that customer inquiries are addressed clearly and effectively, leading to high satisfaction and loyalty.
How does a customer service writer typically collaborate with other departments to resolve customer issues?
Customer Service Writers often work closely with teams such as technical support, product development, and quality assurance to accurately address and resolve customer concerns. This collaboration involves gathering detailed information from customers, relaying it to the appropriate department, and following up to ensure a satisfactory resolution. Strong communication and organizational skills are essential, as you'll need to keep both customers and internal teams informed throughout the process. This cross-functional teamwork not only ensures efficient problem-solving but also helps you build a broader understanding of the company's products and services.
What is the difference between Customer Service Writer vs Customer Support Specialist?
| Aspect | Customer Service Writer | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; writing skills often preferred | High school diploma or equivalent; communication skills essential |
| Work Environment | Office setting, remote, or online platforms | Call centers, help desks, or online support portals |
| Employer & Industry Usage | Customer service departments, e-commerce, tech companies | Customer support teams across various industries |
Customer Service Writers focus on creating clear, helpful written content for customer communication, while Customer Support Specialists handle direct interactions to resolve issues. Both roles require strong communication skills, but their primary functions differ—one emphasizes written content, the other live support.
More about Customer Service Writer jobs
What job categories do people searching Customer Service Writer jobs look for? The top searched job categories for Customer Service Writer jobs are:
Full-time
Medical, Retirement
Re-posted 28 days ago
Job description
ASCO Equipment has a career opportunity for a Service Writer in Little Elm, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Responsibilities:
Requirements
Benefits
Why Join Team ASCO?
Compensation & Benefits:
Unique Perks:
Our Core Values:
At ASCO, we're not just servicing equipment - we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
Responsibilities:
- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
Requirements
- 2+ years of experience as a heavy equipment service technician or service writer
- Ability to work in a fast paced/high volume dealership
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other service programs
- A personal dedication to work safety and accountability
Benefits
Why Join Team ASCO?
Compensation & Benefits:
- 100% paid health insurance, 401(k) + profit sharing, and paid holidays
- Paid Training & Advancement Opportunities
Unique Perks:
- ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education
Our Core Values:
- Honor God
- Develop People
- Pursue Excellence
- Grow Profitably
At ASCO, we're not just servicing equipment - we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.