Greet customers promptly and professionally, identifying vehicle service needs * Listen to customer concerns and clearly document issues for technicians * Prepare accurate repair orders and cost ...
Quick apply
Greet customers promptly and professionally, identifying vehicle service needs * Listen to customer concerns and clearly document issues for technicians * Prepare accurate repair orders and cost ...
Service Writer
Ashland, VA · On-site
Ashland Garage is seeking a motivated, customer-focused Service Writer to join our team in Ashland, VA. This is a full-time position ideal for someone who enjoys working with people, staying ...
Service Writer
Ashland, VA · On-site
Ashland Garage is seeking a motivated, customer-focused Service Writer to join our team in Ashland, VA. This is a full-time position ideal for someone who enjoys working with people, staying ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Hanover, MA · On-site
$25 - $30/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Hanover, MA · On-site
$25 - $30/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Waterville, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Waterville, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Greeting Customers, Answering Phones, Preparing Estimates, Opening and Closing work orders ... Our Ideal Candidate will have Service Writing experience, at least 2 years experience working in an ...
Quick apply
Greeting Customers, Answering Phones, Preparing Estimates, Opening and Closing work orders ... Our Ideal Candidate will have Service Writing experience, at least 2 years experience working in an ...
Service Writer
Olathe, KS · On-site
$17 - $25/hr
Responsibilities for Service Writer ... Provide excellent customer service from intake to release of vehicle, and perform any additional ...
Quick apply
Service Writer
Olathe, KS · On-site
$17 - $25/hr
Responsibilities for Service Writer ... Provide excellent customer service from intake to release of vehicle, and perform any additional ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Marshfield, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Marshfield, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Lowell, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Lowell, MA · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Quick apply
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Laconia, NH · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Laconia, NH · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Little Elm, TX · On-site
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...
Service Writer
Farmingdale, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Service Writer
Farmingdale, ME · On-site
$18 - $24/hr
The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. ESSENTIAL DUTIES ...
Customer Service Writer information
See salary details
$11.78 - $14.58
7% of jobs
$14.58 - $17.37
11% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.37 - $20.17
24% of jobs
The median wage is $21.48 / hr.
$20.17 - $22.97
16% of jobs
$22.97 - $25.76
14% of jobs
$26.38 is the 75th percentile. Wages above this are outliers.
$25.76 - $28.56
8% of jobs
$28.56 - $31.36
7% of jobs
$31.36 - $34.16
4% of jobs
$34.16 - $36.95
3% of jobs
$36.95 - $39.75
2% of jobs
$39.75 - $42.55
2% of jobs
$11
$24
$42
How much do customer service writer jobs pay per hour?
As of Jun 30, 2026, the average hourly pay for customer service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.
What is a customer service writer?
A customer service writer creates clear and professional written communication for customer support, including email responses, FAQs, and help articles. They often need strong writing skills, knowledge of company policies, and familiarity with customer service tools or platforms.
What jobs make 5000 a week without a degree?
A Customer Service Writer typically does not earn $5,000 a week without a degree, as this role usually offers moderate pay. However, high-paying jobs that can reach this level without a degree include sales managers, real estate brokers, or certain entrepreneurial ventures, often requiring strong skills, experience, or licensing. These roles may involve commission, bonuses, or self-employment income to reach such earnings.
Do service writers make a lot of money?
Customer service writers typically earn a moderate salary that varies based on experience, location, and industry. They may also receive benefits such as health insurance and paid time off, but their income generally does not reach high executive or specialized technical levels. Compensation can increase with skills in communication, technical knowledge, and certifications.
What are the key skills and qualifications needed to thrive as a Customer Service Writer, and why are they important?
To thrive as a Customer Service Writer, you need excellent written communication, a strong grasp of grammar and style, and experience in customer support or content creation. Familiarity with customer relationship management (CRM) systems, help desk platforms, and knowledge base software is often required. Outstanding problem-solving, patience, and empathy set top performers apart in this role. These skills help ensure that customer inquiries are addressed clearly and effectively, leading to high satisfaction and loyalty.
What is the highest paying job in customer service?
The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer management strategies.
How does a Customer Service Writer typically collaborate with other departments to resolve customer issues?
Customer Service Writers often work closely with teams such as technical support, product development, and quality assurance to accurately address and resolve customer concerns. This collaboration involves gathering detailed information from customers, relaying it to the appropriate department, and following up to ensure a satisfactory resolution. Strong communication and organizational skills are essential, as you'll need to keep both customers and internal teams informed throughout the process. This cross-functional teamwork not only ensures efficient problem-solving but also helps you build a broader understanding of the company's products and services.
What is the difference between Customer Service Writer vs Customer Support Specialist?
| Aspect | Customer Service Writer | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; writing skills often preferred | High school diploma or equivalent; communication skills essential |
| Work Environment | Office setting, remote, or online platforms | Call centers, help desks, or online support portals |
| Employer & Industry Usage | Customer service departments, e-commerce, tech companies | Customer support teams across various industries |
Customer Service Writers focus on creating clear, helpful written content for customer communication, while Customer Support Specialists handle direct interactions to resolve issues. Both roles require strong communication skills, but their primary functions differ—one emphasizes written content, the other live support.
More about Customer Service Writer jobs
What job categories do people searching Customer Service Writer jobs look for? The top searched job categories for Customer Service Writer jobs are:
Full-time
Medical, Retirement, PTO
Posted 7 days ago
Job description
West Point Auto is looking to hire a Service Writer.
Job Summary:
The Automotive Service Writer serves as the primary point of contact between customers and the service department. This role is responsible for accurately documenting customer concerns, coordinating repair and maintenance services, and ensuring a high level of customer satisfaction throughout the service process.
Key Responsibilities:
- Greet customers promptly and professionally, identifying vehicle service needs
- Listen to customer concerns and clearly document issues for technicians
- Prepare accurate repair orders and cost estimates
- Communicate recommended services, timelines, and pricing to customers
- Coordinate workflow between customers and technicians to ensure timely service
- Provide updates on repair status and notify customers of any changes
- Process invoices, payments, and service documentation
- Maintain detailed and accurate customer and vehicle records
- Upsell additional services or maintenance when appropriate
- Ensure a positive customer experience from check-in to vehicle pickup
Qualifications:
- High school diploma or equivalent (automotive training is a plus)
- Previous experience in automotive service writing, customer service, or a related field preferred
- Strong communication and interpersonal skills
- Basic understanding of automotive systems and repairs
- Ability to multitask in a fast-paced environment
- Proficient in computer systems and service management software
- Strong organizational and problem-solving skills
Work Environment:
- Fast-paced automotive service department
- Frequent interaction with customers and service technicians
- May require standing, walking, and occasional lifting
Compensation & Benefits:
- Competitive wage
- Health insurance, paid time off, and a 401K match
- Ongoing training and career advancement opportunities
please email resume to cheryl.rierson@nattinc.com
#hc241810
About North American Truck & Trailer
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Sioux Falls, SD, US
Year founded
1973