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Services Writer Jobs (NOW HIRING)

Nealey Tire & Auto

Service Writer

Annapolis, MD · On-site

$125K/yr

Service Writer - High-Volume Automotive Sales & Coordination Who Thrives Here | Service Writer ... Educate customers on the "why" behind the work and upsell services to ensure vehicle safety and ...

Amer Technology

Service Writer

Williston, ND · On-site

$13 - $17/hr

Additional Information Service Writer 3-6 Months Williston ND 58801 Pay Rate $13-17/hr Service Writer Job Summary: The role of the CMMS Clerk is to: Work as a liaison between operations and ...

Nealey Tire & Auto

Service Writer

Annapolis, MD · On-site

$125K/yr

Service Writer - High-Volume Automotive Sales & CoordinationWho Thrives Here | Service Writer ... Educate customers on the "why" behind the work and upsell services to ensure vehicle safety and ...

Nealey Tire & Auto

Service Writer

Annapolis, MD · On-site

$125K/yr

Service Writer - High-Volume Automotive Sales & Coordination Our elite Service Writers are the ... Educate customers on the "why" behind the work and upsell services to ensure vehicle safety and ...

WCTractor

Service Writer

Navasota, TX · On-site

Service Writer Navasota - Navasota, TX 77868 Service Writer Service Writer -- Navasota WCTractor is an established Kubota equipment dealership with locations across Central and East Texas. When you ...

Brakepoint LLC

Service Writer

Tabernacle, NJ

$22 - $25/hr

Service Writer We are seeking a highly organized and customer-focused individual to join our team ... explaining services, and answering any questions they may have - Communicate with technicians to ...

phils auto and fleet repair

service writer

Lodi, CA · On-site

$17 - $30/hr

Handle customer complaints with professionalism and ensure all services are performed to the shop ... Excellent verbal and written communication skills to explain technical repairs in "layman's terms ...

Kia of Lincoln

Service Writer

Lincoln, NE · On-site

Service Writer (aka Customer Experience Pro) Kia of Lincoln | Lincoln, NE Brand-New Dealership ... Keep detailed records of services and customer interactions in our system * Follow up with ...

GNB Auto Repair Inc.

Service Writer

Queens, NY · On-site

You must also be able to create repair orders as per services requested by our clients and be able ... Writing repair orders and obtaining customer email addresses for better communication * Referring ...

G&T Truck Repair

Service Writer

Applegate, CA

$28.85 - $31.25/hr

Service Writer: * Review all service invoices for correctness (mileage, working times, parts, etc.) * Adjust mileage, times, markups to match each individual customer's needs/wants (George & Rick ...

VIP Tires & Service

Service Writer

Rockland, ME · On-site

$18 - $24/hr

A Service Writer must be able to work effectively with team members to ensure effective ... In addition to the services we provide, we offer a variety of warranties that give you peace of ...

LandPro Equipment LLC

Service Writer

Batavia, NY

$19 - $24/hr

A Day in the Life of a Service Writer As a Service Writer , you're the connection between our customers and our service team. A typical day includes welcoming customers, understanding their service ...

S & F Automotive Inc

Service Writer

Pikesville, MD

Currently looking for an experienced Service Writer/Clerical Admin for full time position. We are a well established Automotive Repair Shop located in Pikesville, MD. This position will be ...

The Larson Group

Service Writer

Louisville, KY · On-site

Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.

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Services Writer information

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$11

$24

$42

How much do services writer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for services writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is a services writer?

A Services Writer, often called a Service Writer, acts as a liaison between customers and service technicians in industries like automotive repair. Their primary responsibilities include greeting customers, understanding their service needs, creating work orders, and communicating repair or maintenance details to both customers and technicians. They ensure customers are informed about the status of their vehicles and any additional services required, while also maintaining accurate records and providing excellent customer service. This role is key to ensuring the smooth operation of service departments and customer satisfaction.

How does a services writer typically interact with technicians and customers throughout the service process?

A Services Writer acts as the main liaison between customers and the service team, ensuring clear communication regarding service needs and updates. They greet customers, gather vehicle or service information, and relay this to technicians, helping to prioritize tasks and manage workflow. Throughout the process, Services Writers provide updates to customers, obtain approvals for additional work, and clarify any questions. This collaborative role requires strong communication skills and the ability to balance customer satisfaction with efficient shop operations.

What are the key skills and qualifications needed to thrive as a services writer, and why are they important?

To thrive as a Service Writer, you typically need strong automotive knowledge, customer service skills, and experience with work order management, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and sometimes ASE certification are commonly required. Excellent communication, organization, and problem-solving skills help Service Writers effectively interact with customers and coordinate with technicians. These abilities ensure customer satisfaction, efficient workflow, and accurate documentation in busy service department environments.

What is the difference between Services Writer vs Service Advisor?

AspectServices WriterService Advisor
CredentialsTypically high school diploma; some certifications in automotive or service writingHigh school diploma; certifications in automotive service or customer service preferred
Work EnvironmentAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary RoleWrites repair orders, documents customer concerns, communicates with techniciansInteracts directly with customers, recommends services, explains repairs, estimates costs
Customer InteractionLimited; mainly internal communicationHigh; direct customer communication and sales

Services Writers focus on documenting repairs and communicating with technicians, while Service Advisors interact directly with customers, explaining services and selling repairs. Both roles are essential in automotive service environments but differ mainly in customer engagement and responsibilities.

How does a services writer get paid?

A services writer typically earns an hourly wage or a salary, depending on the employer and industry. Compensation may also include bonuses or commissions based on performance, and some roles require familiarity with specific tools or software. Payment structures are usually outlined in employment agreements and can vary by company.

What exactly does a services writer do?

A services writer creates detailed service descriptions, estimates, and documentation for automotive or technical service departments. They communicate repair needs to customers, prepare work orders, and ensure accurate record-keeping, often using specialized software. Strong communication skills and knowledge of technical terminology are essential for this role.
More about Services Writer jobs

What job categories do people searching Services Writer jobs look for?

The top searched job categories for Services Writer jobs are:

Infographic showing various Services Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Tech Services Writer I

Alliance Technical Group

Whitehall, PA • On-site

$22 - $25/hr

Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Description
The Technical Services Writer works within the Technical Services organization. The primary duties of the Technical Services Writer include technical writing of proposals, test plans and reports for source testing projects. A Technical Services writer must be able to manage their own workload, follow written and verbal instructions, and communicate within Alliance on the status of documents. Pay will be between $22-$25/hour.
RESPONSIBILITIE AND DUTIES:
o Work with identified scope of work personnel to write proposals based on customer information, permits and pricing.
o Work with project managers and data quality analysts to write accurate reports. Project manager and data quality analysts review data and provide summary information for completion of test report. Draft reports are then provided to the project manager or technical services manager for review prior to submittal to the clients.
o Work with project managers and technical service coordinators and/or managers to write test plans for projects.
o Prepare electronic reports using EPA's Electronic Reporting Tool (ERT) and ECMPS.
QUALIFICATIONS:
o High School Diploma required. AS or BS degree preferred (Science and Engineering related fields ideal)
o Computer skills. Proficient skill level of Word, Excel, Adobe, Outlook.
o Good verbal communication skills (Internally and with Clients and Regulators).
o Professional appearance and behavior.
o Maintain positive attitude with ability to work well in groups.
o Ability to prioritize and multi-task while remaining focused on all tasks.
o Flexibility: Must be available to work outside normal work hours to complete projects.
o Attention to detail.
PHYSICAL REQUIREMENTS:
o Must be able to meet the physical demands of a typical office environment
• Sitting/standing
• Possible light lifting
Key Benefits Include:
  1. Medical, Dental, and Vision Insurance
  2. Flexible Spending Accounts
  3. 401(K) Plan with Competitive Match
  4. Continuing Education and Tuition Assistance
  5. Employer-Sponsored Disability Benefits
  6. Life Insurance
  7. Employee Assistance Program (EAP)
  8. Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st)
  9. Profit Sharing or Individual Bonus Programs
  10. Referral Program
  11. Per Diem & Paid Travel
  12. Employee Discount Hub

EEO Commitment: Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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