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Chevrolet Service Advisor information

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$12

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$45

How much do chevrolet service advisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chevrolet service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does a Chevrolet Service Advisor do?

A Chevrolet Service Advisor is the primary point of contact between customers and the service department at a Chevrolet dealership. They communicate with customers to understand their vehicle issues, recommend necessary maintenance or repairs, and provide estimates for costs and timelines. Service Advisors also coordinate with technicians to ensure work is completed efficiently and keep customers informed throughout the service process. Their goal is to ensure customer satisfaction and build long-term relationships.

What skills and qualifications are needed to be a Chevrolet Service Advisor?

To thrive as a Chevrolet Service Advisor, you need a solid understanding of automotive repair processes, customer service expertise, and preferably experience or certification in automotive service (such as ASE certification). Familiarity with dealership management systems like CDK Global, repair order software, and Chevrolet-specific service protocols is often required. Outstanding communication, problem-solving, and organizational skills help build customer trust and efficiently manage service appointments. These skills ensure accurate diagnosis, customer satisfaction, and efficient workflow in a dealership environment.

How does a Chevrolet Service Advisor collaborate with technicians and customers?

A Chevrolet Service Advisor acts as the key communication link between customers and the service technicians. They start by listening to the customer's concerns, documenting necessary details, and then relaying this information to the technicians in a clear, organized manner. Throughout the repair process, Service Advisors provide updates to customers, explain recommended work, and clarify any technical information. This collaborative approach helps to ensure that repairs are completed accurately and efficiently, while also creating a positive customer experience.

What is the difference between Chevrolet Service Advisor vs Automotive Service Advisor?

AspectChevrolet Service AdvisorAutomotive Service Advisor
CertificationsManufacturer-specific training, ASE certifications often preferredASE certifications common; manufacturer training optional
Work EnvironmentDealerships specializing in Chevrolet vehiclesVarious automotive service settings, including independent shops and dealerships
Industry UsagePrimarily in Chevrolet dealerships or GM networkUsed across all automotive service providers
Job ResponsibilitiesPromote Chevrolet services, understand GM-specific systemsGeneral vehicle maintenance and repair sales, customer communication

Chevrolet Service Advisors focus on Chevrolet vehicles within GM dealerships, requiring manufacturer-specific knowledge and certifications. Automotive Service Advisors work across various brands and service centers, with broader industry applicability. Both roles involve customer communication, service recommendations, and sales, but Chevrolet Service Advisors specialize in GM and Chevrolet-specific systems and promotions.

More about Chevrolet Service Advisor jobs

What cities are hiring for Chevrolet Service Advisor jobs?

Cities with the most Chevrolet Service Advisor job openings:

What states have the most Chevrolet Service Advisor jobs?

States with the most job openings for Chevrolet Service Advisor jobs include:

What job categories do people searching Chevrolet Service Advisor jobs look for?

The top searched job categories for Chevrolet Service Advisor jobs are:

Chevrolet Service Advisor jobs near you
Infographic showing various Chevrolet Service Advisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Chevrolet Service Advisor

Ourisman Chevrolet

Marlow Heights, MD • On-site

$60K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Our Mindset
Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.
Role Snapshot
As a Chevrolet Service Advisor, you'll be the key connection between guests and the service team-making sure every concern is understood, documented, and resolved with clarity and care.
Key responsibilities include:
- Welcome customers, listen to concerns, and confirm service needs
- Set appointments and open/communicate repair orders to technicians
- Explain recommended maintenance/repairs in straightforward terms
- Provide accurate estimates and secure authorization before work begins
- Share progress updates and revised completion times when needed
- Keep thorough records of customer interactions, services, and parts
- Support service sales while protecting a high CSI standard
What We Look For:
- Prior service advisor/ASM experience preferred (automotive)
- Strong customer service, sales, and organizational skills
- Comfortable in a fast-paced environment
- Reynolds & Reynolds and Xtime experience a plus
- Valid driver's license
A Typical Shift
Your day starts by reviewing the appointment board and preparing for arriving guests. You'll move between the drive and your workstation-checking in customers, translating their concerns into clear notes, and keeping the flow moving as the shop fills up. Throughout the day, you'll balance quick questions, phone calls, and updates, making sure customers understand what's happening and what it may cost before anything changes. As work progresses, you'll touch base with technicians, adjust timelines when needed, and close out repair orders with accurate documentation so customers leave informed and taken care of.
Benefits That Matter
- Medical, dental, and vision coverage
- 401(k)
- Life insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Competitive salary
- Paid Time Off (PTO)

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