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Infiniti Service Advisor Jobs (NOW HIRING)

Lithia

Infiniti Service Advisor

Chesapeake, VA

L0589 Priority Infiniti Service Advisor Opportunity at Priority Infiniti Are you a customer-focused professional with automotive service experience who thrives in a fast-paced dealership environment?

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Infiniti Service Advisor information

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$45

How much do infiniti service advisor jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for infiniti service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does an Infiniti Service Advisor do?

An Infiniti Service Advisor acts as the main point of contact between customers and the service department at Infiniti dealerships. They assess vehicle issues, recommend maintenance or repairs, provide cost estimates, and communicate updates throughout the service process. Service Advisors also coordinate with technicians to ensure work is performed efficiently and meet manufacturer standards. Their role is crucial for ensuring customer satisfaction and maintaining the performance of Infiniti vehicles.

Is it hard to be a service advisor at a dealership?

Being a service advisor at a dealership requires strong communication skills, technical knowledge of vehicles, and the ability to manage customer relationships. The role can be demanding due to multitasking, meeting sales goals, and handling customer concerns, but it also offers opportunities for growth and earning potential with experience and certifications. Success often depends on interpersonal skills and familiarity with dealership management systems.

How do car dealership service advisors get paid?

Car dealership service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts they generate. They may also receive incentives for customer satisfaction and retention, with compensation often tied to performance metrics and experience levels.

Where do service advisors make the most money?

Service advisors tend to earn higher salaries at dealerships or service centers that specialize in luxury or high-end vehicles, as these locations often offer higher commissions and bonuses. Additionally, experienced advisors with strong customer service skills and certifications can increase their earning potential, especially in regions with higher living costs or demand for automotive services.

What are some common challenges Infiniti Service Advisors face when managing customer expectations?

Infiniti Service Advisors often encounter the challenge of balancing customer expectations with realistic repair timelines and costs. Customers may expect immediate solutions or warranty coverage for all repairs, so strong communication skills are essential to explain diagnostics, recommended services, and associated expenses transparently. Advisors also need to coordinate closely with technicians and parts departments to provide accurate updates, ensuring a smooth and positive customer experience. Successfully managing these dynamics helps build trust and repeat business.

Does Infiniti drug test?

Infiniti service advisors are typically subject to drug testing as part of the hiring process, especially at dealerships that follow standard employment policies. Testing may include urine or saliva tests and is often required before or during employment to ensure a drug-free workplace. Policies can vary by location and dealership, so it is advisable to confirm with the specific employer.

What are the key skills and qualifications needed to thrive as an Infiniti Service Advisor, and why are they important?

To thrive as an Infiniti Service Advisor, you need in-depth automotive knowledge, strong customer service skills, and ideally experience or certification in service advising. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific diagnostic tools is typically required. Outstanding communication, problem-solving abilities, and time management set top performers apart in this role. These skills ensure efficient service operations, high customer satisfaction, and repeat business for the dealership.

What is the difference between Infiniti Service Advisor vs Toyota Service Advisor?

AspectInfiniti Service AdvisorToyota Service Advisor
Required CredentialsHigh school diploma, automotive service certifications, customer service skillsHigh school diploma, automotive certifications, customer service skills
Work EnvironmentLuxury dealership, specialized in Infiniti vehiclesMass-market dealership, Toyota vehicles
Employer & Industry UsageUsed in luxury automotive industry, customer-focused rolesUsed in mainstream automotive industry, service and sales roles

Both Infiniti Service Advisors and Toyota Service Advisors require similar credentials and work in dealership environments, but Infiniti Service Advisors focus on luxury vehicle brands, offering specialized customer service for Infiniti clients. Toyota Service Advisors work with mass-market vehicles, serving a broader customer base. The roles are comparable in skills but differ in brand specialization and customer expectations.

More about Infiniti Service Advisor jobs
What states have the most Infiniti Service Advisor jobs? States with the most job openings for Infiniti Service Advisor jobs include:
What job categories do people searching Infiniti Service Advisor jobs look for? The top searched job categories for Infiniti Service Advisor jobs are:
Infiniti Service Advisor jobs near you
Infographic showing various Infiniti Service Advisor job openings in the United States as of June 2026, with employment types broken down into 8% Locum Tenens, 33% As Needed, 16% Part Time, 29% Temporary, 3% Contract, and 11% Nights. Highlights an 68% Physical, 4% Hybrid, and 28% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Infiniti Service Advisor

Infiniti Service Advisor

Lithia Motors, Inc.

Chesapeake, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Lithia Motors rating

7.4

Company rating: 7.4 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

43rd of 143 rated car dealerships

Job description

Dealership:
L0589 Priority Infiniti
Service Advisor Opportunity at Priority Infiniti
Are you a customer-focused professional with automotive service experience who thrives in a fast-paced dealership environment? Priority Infiniti is looking for a driven Service Advisor to join our growing team.
As part of the Lithia & Driveway family, you'll be joining one of the largest and most respected automotive retail groups in the country, offering real opportunities for growth, training, and long-term career advancement.
What You'll Do:
  • Serve as the primary point of contact for customers in the service drive
  • Accurately assess customer concerns and communicate with technicians
  • Provide transparent estimates, timelines, and updates
  • Build trust and long-term relationships with clients
  • Help ensure an exceptional service experience from drop-off to delivery

What We're Looking For:
  • Strong communication and customer service skills
  • Prior automotive service advisor or dealership experience preferred
  • Ability to multi-task in a high-volume environment
  • A positive, team-oriented mindset
  • Strong track record of follow-through and attention to detail

What We Offer:
We offer best in class industry benefits:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

If you're ready to build a long-term career in the automotive industry with a company that invests in its people, we want to hear from you.
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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