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Infiniti Service Advisor Jobs (NOW HIRING)

Lithia

Infiniti Service Advisor

Chesapeake, VA

L0589 Priority Infiniti Service Advisor Opportunity at Priority Infiniti Are you a customer-focused professional with automotive service experience who thrives in a fast-paced dealership environment?

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Infiniti Service Advisor information

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How much do infiniti service advisor jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for infiniti service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does an Infiniti Service Advisor do?

An Infiniti Service Advisor acts as the main point of contact between customers and the service department at Infiniti dealerships. They assess vehicle issues, recommend maintenance or repairs, provide cost estimates, and communicate updates throughout the service process. Service Advisors also coordinate with technicians to ensure work is performed efficiently and meet manufacturer standards. Their role is crucial for ensuring customer satisfaction and maintaining the performance of Infiniti vehicles.

Do service advisors make more money than mechanics?

In general, service advisors tend to earn higher salaries than mechanics because they handle customer interactions, sales, and administrative tasks, often earning commissions or bonuses. Mechanics typically earn hourly wages or salaries based on their technical skills and certifications. Compensation can vary depending on experience, location, and the specific dealership or service center.

Do service advisors get paid only by commission?

Infiniti Service Advisors typically earn a combination of base salary and commissions or bonuses based on sales and performance metrics. Compensation structures vary by dealership but rarely rely solely on commission, as a stable salary provides financial stability while incentives motivate sales and customer service quality.

What are some common challenges Infiniti Service Advisors face when managing customer expectations?

Infiniti Service Advisors often encounter the challenge of balancing customer expectations with realistic repair timelines and costs. Customers may expect immediate solutions or warranty coverage for all repairs, so strong communication skills are essential to explain diagnostics, recommended services, and associated expenses transparently. Advisors also need to coordinate closely with technicians and parts departments to provide accurate updates, ensuring a smooth and positive customer experience. Successfully managing these dynamics helps build trust and repeat business.

Is Infiniti a good company to work for?

Infiniti Service Advisors typically work in a professional automotive environment, assisting customers with vehicle maintenance and repairs. The company offers opportunities for skill development, customer interaction, and may provide benefits such as training and competitive pay, depending on the location and dealership policies.

What are the key skills and qualifications needed to thrive as an Infiniti Service Advisor, and why are they important?

To thrive as an Infiniti Service Advisor, you need in-depth automotive knowledge, strong customer service skills, and ideally experience or certification in service advising. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific diagnostic tools is typically required. Outstanding communication, problem-solving abilities, and time management set top performers apart in this role. These skills ensure efficient service operations, high customer satisfaction, and repeat business for the dealership.

What is the difference between Infiniti Service Advisor vs Toyota Service Advisor?

AspectInfiniti Service AdvisorToyota Service Advisor
Required CredentialsHigh school diploma, automotive service certifications, customer service skillsHigh school diploma, automotive certifications, customer service skills
Work EnvironmentLuxury dealership, specialized in Infiniti vehiclesMass-market dealership, Toyota vehicles
Employer & Industry UsageUsed in luxury automotive industry, customer-focused rolesUsed in mainstream automotive industry, service and sales roles

Both Infiniti Service Advisors and Toyota Service Advisors require similar credentials and work in dealership environments, but Infiniti Service Advisors focus on luxury vehicle brands, offering specialized customer service for Infiniti clients. Toyota Service Advisors work with mass-market vehicles, serving a broader customer base. The roles are comparable in skills but differ in brand specialization and customer expectations.

How hard is it to be a Service Advisor at a dealership?

Becoming a Service Advisor at a dealership requires strong communication skills, knowledge of automotive services, and the ability to manage customer relationships. The role involves handling customer inquiries, explaining repairs, and coordinating with technicians, often requiring certification or experience in automotive service. The job can be demanding due to customer expectations and the need to stay organized in a fast-paced environment.
More about Infiniti Service Advisor jobs
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Infiniti Service Advisor jobs near you
Infographic showing various Infiniti Service Advisor job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.