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Infiniti Service Advisor Jobs (NOW HIRING)

Kelly Infiniti

Automotive Service Advisor

Danvers, MA · On-site

Come join our growing Service Department at Kelly Infiniti of Danvers! We have an opening for an experienced Automotive Service Advisor with a solid track record of performance and strong CSI scores.

Kelly Infiniti

Automotive Service Advisor

Danvers, MA · On-site

Come join our growing Service Department at Kelly Infiniti of Danvers! We have an opening for an experienced Automotive Service Advisor with a solid track record of performance and strong CSI scores.

Infiniti of Akron

Automotive Service Advisor

Akron, OH · On-site

The Automotive Service Advisor at Infiniti of Akron is responsible for providing exceptional customer service and knowledgeable advice to customers requiring automotive repairs and maintenance. This ...

Infiniti of Akron

Automotive Service Advisor

Akron, OH · On-site

The Automotive Service Advisor at Infiniti of Akron is responsible for providing exceptional customer service and knowledgeable advice to customers requiring automotive repairs and maintenance. This ...

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Infiniti Service Advisor information

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$12

$25

$45

How much do infiniti service advisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for infiniti service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does an Infiniti Service Advisor do?

An Infiniti Service Advisor acts as the main point of contact between customers and the service department at Infiniti dealerships. They assess vehicle issues, recommend maintenance or repairs, provide cost estimates, and communicate updates throughout the service process. Service Advisors also coordinate with technicians to ensure work is performed efficiently and meet manufacturer standards. Their role is crucial for ensuring customer satisfaction and maintaining the performance of Infiniti vehicles.

What skills and qualifications are needed to be an Infiniti Service Advisor?

To thrive as an Infiniti Service Advisor, you need in-depth automotive knowledge, strong customer service skills, and ideally experience or certification in service advising. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific diagnostic tools is typically required. Outstanding communication, problem-solving abilities, and time management set top performers apart in this role. These skills ensure efficient service operations, high customer satisfaction, and repeat business for the dealership.

What challenges do Infiniti Service Advisors face when managing customer expectations?

Infiniti Service Advisors often encounter the challenge of balancing customer expectations with realistic repair timelines and costs. Customers may expect immediate solutions or warranty coverage for all repairs, so strong communication skills are essential to explain diagnostics, recommended services, and associated expenses transparently. Advisors also need to coordinate closely with technicians and parts departments to provide accurate updates, ensuring a smooth and positive customer experience. Successfully managing these dynamics helps build trust and repeat business.

What is the difference between Infiniti Service Advisor vs Toyota Service Advisor?

AspectInfiniti Service AdvisorToyota Service Advisor
Required CredentialsHigh school diploma, automotive service certifications, customer service skillsHigh school diploma, automotive certifications, customer service skills
Work EnvironmentLuxury dealership, specialized in Infiniti vehiclesMass-market dealership, Toyota vehicles
Employer & Industry UsageUsed in luxury automotive industry, customer-focused rolesUsed in mainstream automotive industry, service and sales roles

Both Infiniti Service Advisors and Toyota Service Advisors require similar credentials and work in dealership environments, but Infiniti Service Advisors focus on luxury vehicle brands, offering specialized customer service for Infiniti clients. Toyota Service Advisors work with mass-market vehicles, serving a broader customer base. The roles are comparable in skills but differ in brand specialization and customer expectations.

Do Infiniti Service Advisors get paid more than mechanics?

Infiniti Service Advisors typically earn higher wages than mechanics because they handle customer interactions, estimate repairs, and sell services, which often include commission or bonuses. Mechanics usually have a fixed hourly rate or salary focused on technical repair work. Compensation can vary based on experience, location, and dealership policies.

Is an Infiniti Service Advisor at a dealership a hard job?

An Infiniti Service Advisor at a dealership is a customer-facing role that requires strong communication, organization, and technical knowledge of vehicle repairs and maintenance. The job can be demanding due to high customer expectations, multitasking, and meeting sales or service goals, but it also offers structured schedules and training opportunities. Success often depends on interpersonal skills and the ability to handle stressful situations efficiently.
More about Infiniti Service Advisor jobs

What states have the most Infiniti Service Advisor jobs?

States with the most job openings for Infiniti Service Advisor jobs include:

What job categories do people searching Infiniti Service Advisor jobs look for?

The top searched job categories for Infiniti Service Advisor jobs are:

Infiniti Service Advisor jobs near you
Infographic showing various Infiniti Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Internal Service Advisor

Infiniti of Charlotte Inc

Matthews, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Internal Service Writer – Career Opportunity at INFINITI of CharlottePosition: Internal Service Writer

Location: INFINITI of Charlotte

Join a Growing Service Team

INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs.

We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level.

Responsibilities

  • Open and manage internal repair orders

  • Dispatch work efficiently to technicians

  • Maintain used car efficiency through shop

  • Monitor shop progress and communicate updates to advisors and management

  • Coordinate with the parts department to ensure timely parts availability

  • Maintain accurate documentation and repair order notes

  • Assist with warranty and internal vehicle processing

  • Help improve shop flow and technician productivity

  • Support quality control and vehicle status tracking

  • Ensure repairs are completed in a timely and organized manner

Qualifications

  • Previous automotive service experience preferred

  • Service advisor experience

  • Strong communication and organizational skills

  • Ability to multitask in a fast-paced environment

  • CDK experience preferred but not required

  • Team-oriented attitude with strong attention to detail

  • Basic understanding of automotive repair processes

What We Offer

  • Competitive compensation

  • Opportunity for growth and advancement

  • Supportive team environment

  • Paid training

  • Health, dental, and vision benefits

  • 401K

  • Paid vacation

  • Employee discounts

Ideal Candidate

The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.

Apply Today

If you are ready to join a growing dealership focused on teamwork, accountability, and customer satisfaction, we would like to speak with you.

Apply