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Mazda Service Advisor Jobs (NOW HIRING)

Cardinale Auto Group

Mazda Service Advisor

Corona, CA · On-site

Position Overview Mazda of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who ...

Ourisman Mazda

Mazda Service Technician

Laurel, MD

$25 - $60/hr

... with Service Advisors and the shop team to sustain throughput and quality; and, as needed ... Compensation & Benefits Ourisman Mazda offers a competitive salary structure with pay ranging from ...

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Mazda Service Advisor information

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How much do mazda service advisor jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for mazda service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

How hard is it to be a service advisor at a dealership?

Being a Mazda Service Advisor involves strong communication skills, customer service abilities, and knowledge of automotive repairs and parts. The role can be demanding due to managing multiple customer needs, coordinating with technicians, and meeting sales or service goals, but it typically requires on-the-job training and some industry experience.

How do car dealership service advisors get paid?

Car dealership service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for meeting performance targets and often work in a customer service environment that values communication and technical knowledge.

What are some common challenges Mazda Service Advisors face when balancing customer expectations and workshop capabilities?

Mazda Service Advisors often serve as the bridge between customers and the service team, which can present challenges when customer expectations for repair timelines or costs do not align with workshop capacity or diagnostic findings. Advisors must communicate clearly and empathetically, providing accurate estimates and updates while managing any unexpected delays or issues. Building trust through transparency and proactive communication is key to maintaining customer satisfaction, even when unforeseen complications arise during vehicle servicing.

Is it worth being a service advisor?

A Mazda Service Advisor plays a key role in customer service and vehicle maintenance, often earning a base salary plus commissions based on sales and service upselling. The position offers opportunities for communication skills development and industry knowledge, with typical schedules aligned with dealership hours. It can be a stable career path for those interested in automotive service and customer interaction.

Where do service advisors make the most money?

Service advisors tend to earn higher salaries in regions with a higher cost of living and larger automotive markets, such as major metropolitan areas. Additionally, those working at dealerships with higher sales volumes or luxury brands often have the potential to earn more through commissions and bonuses. Experience, certifications, and strong customer service skills also contribute to higher earnings in this role.

What are Mazda Service Advisors?

Mazda Service Advisors are professionals who act as the main point of contact between customers and the service department at Mazda dealerships. They are responsible for understanding customers' vehicle concerns, scheduling maintenance or repair appointments, explaining recommended services, and providing cost estimates. Service Advisors also communicate with technicians to ensure that repairs are completed accurately and efficiently, and they keep customers updated throughout the process. Their goal is to ensure customer satisfaction and maintain the reliability of Mazda vehicles.

What are the key skills and qualifications needed to thrive as a Mazda Service Advisor, and why are they important?

To thrive as a Mazda Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), service scheduling software, and manufacturer-specific training or certifications are commonly required. Exceptional communication, problem-solving, and organizational skills help build trust and ensure customer satisfaction. These skills and qualities are essential for accurately assessing vehicle needs, coordinating service efficiently, and fostering long-term client relationships.

What is the difference between Mazda Service Advisor vs Auto Service Writer?

AspectMazda Service AdvisorAuto Service Writer
CredentialsCustomer service skills, automotive knowledge, often certificationsCustomer service skills, automotive knowledge, certifications often preferred
Work EnvironmentAutomotive dealership, service departmentAutomotive dealership, service department
Industry UsageCommonly used in Mazda dealerships and other automotive service centersUsed across various automotive brands and service centers

The Mazda Service Advisor and Auto Service Writer roles are similar, both requiring customer service skills and automotive knowledge. They typically work in dealership service departments and serve as the primary point of contact for customers. The main difference lies in terminology, with 'Mazda Service Advisor' often used specifically in Mazda dealerships, while 'Auto Service Writer' is a more general term used across the automotive industry.

More about Mazda Service Advisor jobs
What cities are hiring for Mazda Service Advisor jobs? Cities with the most Mazda Service Advisor job openings:
What states have the most Mazda Service Advisor jobs? States with the most job openings for Mazda Service Advisor jobs include:
What job categories do people searching Mazda Service Advisor jobs look for? The top searched job categories for Mazda Service Advisor jobs are:
Mazda Service Advisor jobs near you
Infographic showing various Mazda Service Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Mazda Service Advisor

CardinaleWay Mazda - Corona

Corona, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position OverviewMazda of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who understands the expectations of clientele and can effectively manage both customer relationships and high-value service operations.

Key Responsibilities
  • Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
  • Perform detailed vehicle walkarounds and accurately document customer concerns
  • Prepare and present service recommendations with transparency and professionalism
  • Coordinate with factory-trained technicians to ensure timely, high-quality repairs
  • Proactively communicate service updates via phone, text, or digital platforms
  • Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
  • Handle warranty and goodwill considerations in line with manufacturer standards
Qualifications
  • 3+ years of experience as a Service Advisor
  • Proven track record of high CSI scores and strong sales performance
  • Exceptional communication, interpersonal, and client relationship skills
  • Experience with dealership systems such as Reynolds and Reynolds or CDK
  • Professional appearance and demeanor aligned with luxury brand standards
  • Valid California driver’s license with clean driving record
Preferred Qualifications
  • Familiarity with digital MPI (multi-point inspection) tools and video walkarounds


Work Environment

State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all times.


Benefits
  • Comprehensive medical, dental, FSA, and vision coverage
  • 401(k)
  • Paid time off, sick leave, and holidays
  • Employee lease/vehicle purchase programs



We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.