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Mazda Service Advisor information

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$12

$25

$45

How much do mazda service advisor jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for mazda service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid positions are typically general managers or dealership owners, who oversee operations and profitability. Among staff roles, service managers or fixed operations directors often earn the highest salaries, especially in larger dealerships, due to their responsibility for service department performance and customer satisfaction.

How hard is it to be a service advisor at a dealership?

Being a Mazda Service Advisor involves strong communication skills, customer service abilities, and knowledge of automotive repairs and parts. The role can be demanding due to managing multiple customer needs, coordinating with technicians, and meeting sales or service goals, but it generally requires on-the-job training and familiarity with dealership management systems.

What are some common challenges Mazda Service Advisors face when balancing customer expectations and workshop capabilities?

Mazda Service Advisors often serve as the bridge between customers and the service team, which can present challenges when customer expectations for repair timelines or costs do not align with workshop capacity or diagnostic findings. Advisors must communicate clearly and empathetically, providing accurate estimates and updates while managing any unexpected delays or issues. Building trust through transparency and proactive communication is key to maintaining customer satisfaction, even when unforeseen complications arise during vehicle servicing.

What are Mazda Service Advisors?

Mazda Service Advisors are professionals who act as the main point of contact between customers and the service department at Mazda dealerships. They are responsible for understanding customers' vehicle concerns, scheduling maintenance or repair appointments, explaining recommended services, and providing cost estimates. Service Advisors also communicate with technicians to ensure that repairs are completed accurately and efficiently, and they keep customers updated throughout the process. Their goal is to ensure customer satisfaction and maintain the reliability of Mazda vehicles.

What are the key skills and qualifications needed to thrive as a Mazda Service Advisor, and why are they important?

To thrive as a Mazda Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), service scheduling software, and manufacturer-specific training or certifications are commonly required. Exceptional communication, problem-solving, and organizational skills help build trust and ensure customer satisfaction. These skills and qualities are essential for accurately assessing vehicle needs, coordinating service efficiently, and fostering long-term client relationships.

Do service advisors get paid only by commission?

Mazda Service Advisors typically earn a combination of base salary and commissions or bonuses based on sales and performance metrics. Compensation structures vary by dealership but rarely rely solely on commission, as a stable income is important for this role. Skills in customer service and product knowledge are also essential for success.

What is the difference between Mazda Service Advisor vs Auto Service Writer?

AspectMazda Service AdvisorAuto Service Writer
CredentialsCustomer service skills, automotive knowledge, often certificationsCustomer service skills, automotive knowledge, certifications often preferred
Work EnvironmentAutomotive dealership, service departmentAutomotive dealership, service department
Industry UsageCommonly used in Mazda dealerships and other automotive service centersUsed across various automotive brands and service centers

The Mazda Service Advisor and Auto Service Writer roles are similar, both requiring customer service skills and automotive knowledge. They typically work in dealership service departments and serve as the primary point of contact for customers. The main difference lies in terminology, with 'Mazda Service Advisor' often used specifically in Mazda dealerships, while 'Auto Service Writer' is a more general term used across the automotive industry.

Do service advisors make more money than mechanics?

In general, Mazda Service Advisors tend to earn higher salaries than mechanics because they handle customer interactions, sales, and service recommendations, which often include commissions or bonuses. Mechanics typically earn hourly wages or salaries based on their technical skills and certifications. Compensation can vary depending on experience, location, and dealership policies.
More about Mazda Service Advisor jobs
What cities are hiring for Mazda Service Advisor jobs? Cities with the most Mazda Service Advisor job openings:
What states have the most Mazda Service Advisor jobs? States with the most job openings for Mazda Service Advisor jobs include:
What job categories do people searching Mazda Service Advisor jobs look for? The top searched job categories for Mazda Service Advisor jobs are:
Mazda Service Advisor jobs near you
Infographic showing various Mazda Service Advisor job openings in the United States as of June 2026, with employment types broken down into 5% Locum Tenens, 11% As Needed, 70% Full Time, 4% Part Time, 9% Temporary, and 1% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Experienced Mazda Service Advisor

Experienced Mazda Service Advisor

Bay Ridge Honda

Brooklyn, NY • On-site

$65K - $100K/yr

Full-time

PTO

Posted 17 days ago

Be an early applicant

Job description

Location: Brooklyn, NY
Job Type: Full-Time
Department: Service
Bay Ridge Mazda is seeking an experienced, customer-focused Service Advisor to join our fast-paced service team in Brooklyn. This is a full-time opportunity for someone who thrives in a busy service drive, enjoys helping customers, and takes pride in delivering a smooth and professional service experience.
We are looking for someone who communicates clearly, stays organized under pressure, and works well as part of a structured, team-oriented environment.
What You’ll Do:
  • Greet customers professionally and create a welcoming first impression.
  • Listen carefully to customer concerns and accurately document vehicle issues.
  • Write repair orders, provide service estimates, and present recommended maintenance.
  • Communicate clearly with customers throughout the repair process.
  • Work closely with technicians to ensure repairs are completed correctly and on time.
  • Follow up with customers after service to ensure satisfaction and build long-term relationships.
  • Maintain a clean and organized workstation while following Mazda service processes.
  • Help the service team achieve daily and monthly performance goals.
Requirements:
  • 3+ years of service advisor or customer-facing automotive experience preferred.
  • Mazda or other OEM dealership experience is a strong plus.
  • Strong communication skills, both written and verbal.
  • Professional demeanor with the ability to stay calm and organized in a busy environment.
  • Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
  • Valid driver’s license and clean driving record.
  • Ability to work full-time, including Saturdays.
What We’re Looking For:
  • Someone who puts the customer first and follows through.
  • A team player who supports coworkers and respects the service process.
  • A detail-oriented professional who takes pride in their work.
  • A confident communicator who can clearly explain vehicle service needs.
  • Someone who shows up prepared, stays focused, and works with purpose.
What We Offer:
  • Paid time off and paid holidays.
  • Competitive pay structure with bonus opportunities.
  • A busy service department with a strong customer base.
  • Supportive service management focused on training, growth, and long-term success.
  • A dealership culture centered on professionalism, teamwork, and performance.
How to Apply:
Submit your resume along with a short message about your background and experience. Tell us why you would be a great fit for the Bay Ridge Mazda service team.