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Mazda Service Advisor Jobs (NOW HIRING)

Schwartz Mazda

Service Advisor

Shrewsbury, NJ

Schwartz Mazda is a fourth-generation family owned business dedicated to the most positive customer ... Previous experience as a Service Advisor is a huge plus Schwartz Mazda/Truck Center is an Equal ...

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How much do mazda service advisor jobs pay per hour?

As of May 30, 2026, the average hourly pay for mazda service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mazda Service Advisor, and why are they important?

To thrive as a Mazda Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), service scheduling software, and manufacturer-specific training or certifications are commonly required. Exceptional communication, problem-solving, and organizational skills help build trust and ensure customer satisfaction. These skills and qualities are essential for accurately assessing vehicle needs, coordinating service efficiently, and fostering long-term client relationships.

What are some common challenges Mazda Service Advisors face when balancing customer expectations and workshop capabilities?

Mazda Service Advisors often serve as the bridge between customers and the service team, which can present challenges when customer expectations for repair timelines or costs do not align with workshop capacity or diagnostic findings. Advisors must communicate clearly and empathetically, providing accurate estimates and updates while managing any unexpected delays or issues. Building trust through transparency and proactive communication is key to maintaining customer satisfaction, even when unforeseen complications arise during vehicle servicing.

What are Mazda Service Advisors?

Mazda Service Advisors are professionals who act as the main point of contact between customers and the service department at Mazda dealerships. They are responsible for understanding customers' vehicle concerns, scheduling maintenance or repair appointments, explaining recommended services, and providing cost estimates. Service Advisors also communicate with technicians to ensure that repairs are completed accurately and efficiently, and they keep customers updated throughout the process. Their goal is to ensure customer satisfaction and maintain the reliability of Mazda vehicles.

What is the difference between Mazda Service Advisor vs Auto Service Writer?

AspectMazda Service AdvisorAuto Service Writer
CredentialsCustomer service skills, automotive knowledge, often certificationsCustomer service skills, automotive knowledge, certifications often preferred
Work EnvironmentAutomotive dealership, service departmentAutomotive dealership, service department
Industry UsageCommonly used in Mazda dealerships and other automotive service centersUsed across various automotive brands and service centers

The Mazda Service Advisor and Auto Service Writer roles are similar, both requiring customer service skills and automotive knowledge. They typically work in dealership service departments and serve as the primary point of contact for customers. The main difference lies in terminology, with 'Mazda Service Advisor' often used specifically in Mazda dealerships, while 'Auto Service Writer' is a more general term used across the automotive industry.

More about Mazda Service Advisor jobs
What cities are hiring for Mazda Service Advisor jobs? Cities with the most Mazda Service Advisor job openings:
What states have the most Mazda Service Advisor jobs? States with the most job openings for Mazda Service Advisor jobs include:
What job categories do people searching Mazda Service Advisor jobs look for? The top searched job categories for Mazda Service Advisor jobs are:
Mazda Service Advisor jobs near you
Infographic showing various Mazda Service Advisor job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Service Advisor

Service Advisor

Schwartz Mazda

Shrewsbury, NJ

Other

Medical, Dental, Vision, PTO

Posted yesterday

Job description

Schwartz Mazda is a fourth-generation family owned business dedicated to the most positive customer experience. We pride ourselves on our reputation and the way our employees are treated, which reflects on the way we treat our customers! Our employees have been like family for over 106 years. Every employee is appreciated, because each one directly contributes to the success of the dealership. We believe that when our employees are happy, it shines through to our customers.

Schwartz Mazda Consistently wins top dealers awards every year such as: Cargurus and Carfax top dealer awards, Mazda Presidents Club (top 50 dealers) Mazda Gold Cup Award (top 200), Eastern Monmouth Country Chamber of Commerce Spinnaker award for best neighborly business. As well as having some of the top rating of 4.8 Stars on Google, People love us award on yelp, 4.9 stars on Carfax and 5 Star rated on Glass door.

What We're Looking For

Our growing Business Development Department is looking for ambitious, goal-oriented individuals to join our team. No automotive experience required. Customer service, and sales professionals looking for an opportunity to grow and develop your career apply here!

BENEFITS:

  • Best hours in the industry
  • Spa Days
  • Amazing culture
  • Great pay
  • Opportunity for advancement
  • Incredible longevity bonuses
  • Fun team outings
  • Amazing paid training
  • Medical
  • Vision
  • Dental
  • 401 W/ Match
  • HSA
  • Paid Maternity Leave

What We Offer

  • Salary, commission, and bonus-based pay plan
  • Training onsite and offsite through dealer training such as NA. You will be trained under one of the industry’s best BDC Managers on phone and internet leads as well as all internet applications.
  • With a rapidly growing dealership and a need for used car, new car, service and truck specialist there is room to grow into a BDC Manager of these departments. Schwartz is a fun, growing and always improving work environment. Many company outing and competitions
  • Weekly goals
  • Team environment and a new office is being built as part of the new building plan
  • Medical, vision, dental
  • 401 with Match
  • HSA
  • Paid Vacation

Responsibilities

  • Ensure that customers receive prompt, courteous, and effective service
  • Serving as a liaison between technicians and customers
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Assist Service Manager with the managing and hiring of technicians and service advisors
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customer has a positive dealership experience
  • Update customers during all points of service
  • Give out loaners to customers
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Qualifications

  • Ability to work Full Time including Saturdays and some evenings.
  • Confident, pleasant and professional phone voice
  • Possess time management skills and be able to work independently
  • Not scared of the word "No"
  • Take direction well
  • Must like being part of a TEAM
  • Technical automotive knowledge
  • Organized and friendly personality
  • Dealership experience preferred
  • Previous experience as a Service Advisor is a huge plus

Schwartz Mazda/Truck Center is an Equal Opportunity Employer. We respect and seek to empower everyone and support the diverse cultures, perspectives, skills and experiences within our workforce

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