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Kia Service Advisor Jobs (NOW HIRING)

Turner Kia

Automotive Service Writer

Harrisburg, PA · On-site

As a Service Advisor at Turner KIA, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your ...

Turner Kia

Automotive Service Writer

Harrisburg, PA · On-site

As a Service Advisor at Turner KIA, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your ...

Turner Kia

Automotive Service Writer

Harrisburg, PA · On-site

As a Service Advisor at Turner KIA, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your ...

Auffenberg Kia

KIA Service Technician

O Fallon, IL · On-site

$100K/yr

Communicate directly with the Service Advisor so that customers can be informed if any additional ... KIA Certified (preferred) * ASE certifications are ideal * Strong automotive background * Strong ...

Auffenberg Kia

KIA Service Technician

O Fallon, IL · On-site

$100K/yr

Communicate directly with the Service Advisor so that customers can be informed if any additional ... KIA Certified (preferred) * ASE certifications are ideal * Strong automotive background * Strong ...

Auffenberg Kia

KIA Service Technician

O Fallon, IL

$100K/yr

Communicate directly with the Service Advisor so that customers can be informed if any additional ... KIA Certified (preferred) * ASE certifications are ideal * Strong automotive background * Strong ...

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Kia Service Advisor information

See salary details

$12

$25

$45

How much do kia service advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for kia service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a Kia service advisor?

Kia Service Advisors are professionals who act as the primary point of contact between customers and the service department at a Kia dealership. They help customers schedule maintenance or repair appointments, explain recommended services, provide cost estimates, and keep customers informed about the status of their vehicles. Service Advisors ensure customer satisfaction by communicating clearly and coordinating work with technicians. Their role is essential for smooth dealership operations and maintaining customer trust.

What skills and qualifications are needed to be a Kia service advisor?

To thrive as a Kia Service Advisor, you need a solid understanding of automotive systems, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management software (like CDK or Reynolds & Reynolds), service scheduling tools, and Kia-specific training or certifications is often required. Strong communication, problem-solving, and organizational skills help you manage customer expectations and coordinate effectively with technicians. These abilities ensure efficient service operations, high customer satisfaction, and repeat business for the dealership.

What challenges do Kia service advisors face when handling customer concerns, and how are these addressed?

Kia Service Advisors often encounter challenges such as managing high customer expectations, handling multiple repair orders simultaneously, and communicating complex technical information in an understandable way. These challenges are typically addressed by leveraging strong communication skills, using dealership management systems to stay organized, and collaborating closely with technicians to provide accurate updates. Regular training on Kia products and customer service best practices also helps advisors resolve concerns efficiently and maintain customer satisfaction.

What is the difference between Kia Service Advisor vs Auto Service Writer?

AspectKia Service AdvisorAuto Service Writer
CredentialsHigh school diploma, automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills
Work EnvironmentDealership service department, interacting with customers and techniciansDealership or repair shop, focusing on customer communication and service documentation
Industry UsageCommonly used in automotive dealerships, especially KiaUsed across various automotive service centers and dealerships

Both Kia Service Advisors and Auto Service Writers play key roles in automotive service departments, focusing on customer communication, service sales, and coordinating repairs. While their responsibilities and work environments are similar, the title 'Kia Service Advisor' specifically refers to roles within Kia dealerships, emphasizing brand-specific knowledge and customer service. Auto Service Writer is a broader term used across multiple brands and independent shops, making it a versatile comparison for those exploring automotive service careers.

More about Kia Service Advisor jobs

What cities are hiring for Kia Service Advisor jobs?

Cities with the most Kia Service Advisor job openings:

What states have the most Kia Service Advisor jobs?

States with the most job openings for Kia Service Advisor jobs include:

What job categories do people searching Kia Service Advisor jobs look for?

The top searched job categories for Kia Service Advisor jobs are:

Kia Service Advisor jobs near you
Infographic showing various Kia Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Service Advisor

Metro Kia of Madison

Madison, WI

$50K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Automotive Service Advisor

Metro Kia of Madison | Madison, WI

Turn Great Customer Service into a Great Career

Do you enjoy helping people, solving problems, and working in a fast-paced environment where every day is different? If so, Metro Kia of Madison wants to meet you.

We're looking for an energetic, customer-focused Automotive Service Advisor to be the face of our award-winning Kia Service department. You'll build relationships with customers, coordinate with our technicians, and help guide every guest through their service experience—from check-in to vehicle delivery.

If you thrive under pressure, enjoy working with people, and want unlimited earning potential with a dealership that invests in its employees, this is the opportunity for you.

Schedule

  • Monday-Friday: 8:00 AM – 5:30 PM
  • Rotating Saturdays: 8:00 AM – 3:00 PM

Compensation

$50,000 – $100,000+ annually

Your income is based on your performance, customer satisfaction, and ability to build lasting relationships.

Why Join Metro Kia of Madison?

At Metro Kia of Madison, we believe happy employees create happy customers. We work hard, support one another, celebrate success, and promote from within whenever possible.

We offer:

  • Competitive compensation
  • Medical, Dental and Vision Insurance
  • 401(k)
  • Paid Vacation
  • Paid Training and Career Development
  • Advancement Opportunities
  • Employee Vehicle Purchase Program
  • Employee Discounts on Parts, Service, and Vehicles
  • Long-Term Career Stability
  • Supportive Team Environment

What You'll Do

  • Welcome customers with professionalism and enthusiasm.
  • Work the service drive to ensure every customer receives prompt and exceptional service.
  • Listen to customer concerns and accurately document repair requests.
  • Clearly explain maintenance recommendations and repair estimates.
  • Coordinate repairs with our Technicians to keep work flowing efficiently.
  • Keep customers informed throughout the repair process.
  • Schedule future maintenance and build long-term customer relationships.
  • Answer phone calls and owner inquiries with a concierge-level customer service approach.
  • Help maximize Technician productivity by effectively managing repair order scheduling.
  • Deliver an outstanding ownership experience that keeps customers coming back.

What We're Looking For

  • Previous Automotive Service Advisor experience preferred (1+ year)
  • Strong customer service and relationship-building skills
  • Excellent communication and listening abilities
  • Organized and detail-oriented
  • Ability to multitask in a fast-paced environment
  • Positive attitude with a team-first mentality
  • Professional appearance and demeanor
  • Valid driver's license with a clean driving record
  • Ability to successfully complete a pre-employment background check and drug screening

Why You'll Love It Here

At Metro Kia of Madison, you're more than just another employee—you become part of a team that genuinely cares about your success. We provide the training, support, and the tools you need to build a long-term career while helping customers keep their vehicles safe and reliable.

If you're ready to build a rewarding career with a growing dealership that values hard work, integrity, and exceptional customer service, we'd love to hear from you.

Apply today and start your next chapter with Metro Kia of Madison!

Equal Opportunity Employer

Metro Kia of Madison is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by federal, state, or local law.

Apply