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Kia Service Advisor Jobs (NOW HIRING)

Auffenberg Kia

KIA Service Technician

O Fallon, IL

$100K/yr

Communicate directly with the Service Advisor so that customers can be informed if any additional ... KIA Certified (preferred) * ASE certifications are ideal * Strong automotive background * Strong ...

Auffenberg Kia

KIA Service Technician

O Fallon, IL · On-site

$100K/yr

Communicate directly with the Service Advisor so that customers can be informed if any additional ... KIA Certified (preferred) * ASE certifications are ideal * Strong automotive background * Strong ...

Auffenberg Kia

KIA Service Technician

O Fallon, IL

$100K/yr

Communicate directly with the Service Advisor so that customers can be informed if any additional ... KIA Certified (preferred) * ASE certifications are ideal * Strong automotive background * Strong ...

Auffenberg Kia

KIA Service Technician

O Fallon, IL · On-site

$100K/yr

Communicate directly with the Service Advisor so that customers can be informed if any additional ... KIA Certified (preferred) * ASE certifications are ideal * Strong automotive background * Strong ...

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Kia Service Advisor information

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How much do kia service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for kia service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Kia Service Advisor vs Auto Service Writer?

AspectKia Service AdvisorAuto Service Writer
CredentialsHigh school diploma, automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills
Work EnvironmentDealership service department, interacting with customers and techniciansDealership or repair shop, focusing on customer communication and service documentation
Industry UsageCommonly used in automotive dealerships, especially KiaUsed across various automotive service centers and dealerships

Both Kia Service Advisors and Auto Service Writers play key roles in automotive service departments, focusing on customer communication, service sales, and coordinating repairs. While their responsibilities and work environments are similar, the title 'Kia Service Advisor' specifically refers to roles within Kia dealerships, emphasizing brand-specific knowledge and customer service. Auto Service Writer is a broader term used across multiple brands and independent shops, making it a versatile comparison for those exploring automotive service careers.

What skills and qualifications are needed to be a Kia service advisor?

To thrive as a Kia Service Advisor, you need a solid understanding of automotive systems, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management software (like CDK or Reynolds & Reynolds), service scheduling tools, and Kia-specific training or certifications is often required. Strong communication, problem-solving, and organizational skills help you manage customer expectations and coordinate effectively with technicians. These abilities ensure efficient service operations, high customer satisfaction, and repeat business for the dealership.

What challenges do Kia service advisors face when handling customer concerns, and how are these addressed?

Kia Service Advisors often encounter challenges such as managing high customer expectations, handling multiple repair orders simultaneously, and communicating complex technical information in an understandable way. These challenges are typically addressed by leveraging strong communication skills, using dealership management systems to stay organized, and collaborating closely with technicians to provide accurate updates. Regular training on Kia products and customer service best practices also helps advisors resolve concerns efficiently and maintain customer satisfaction.

Do Kia Service Advisors get paid more than mechanics?

Kia Service Advisors typically earn higher wages than mechanics because they handle customer interactions, estimate repairs, and sell services, which often include commission or bonuses. Mechanics usually have a fixed hourly rate or salary focused on technical repairs. Compensation can vary based on experience, location, and dealership policies.

What is a Kia service advisor?

Kia Service Advisors are professionals who act as the primary point of contact between customers and the service department at a Kia dealership. They help customers schedule maintenance or repair appointments, explain recommended services, provide cost estimates, and keep customers informed about the status of their vehicles. Service Advisors ensure customer satisfaction by communicating clearly and coordinating work with technicians. Their role is essential for smooth dealership operations and maintaining customer trust.

Is a Kia Service Advisor a hard job?

A Kia Service Advisor's job involves communicating with customers, diagnosing service needs, and coordinating repairs, which requires strong communication skills and knowledge of automotive services. The role can be demanding due to customer interactions, time management, and meeting sales or service targets, but it is manageable with proper training and experience.
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Kia Service Advisor jobs near you
Infographic showing various Kia Service Advisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

KIA Service Technician

Auffenberg Kia

O Fallon, IL

$100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Join us at Auffenberg Dealer Group, a family owned group since 1942! We value our team members and pride ourselves on promoting from within. If you are looking for an exciting career working with a progressive management staff, state of the art tools and cutting edge technology apply today!

HB3940 - The average technician will see a 30% increase in labor hours on warranty repairs!  Signed 7/30/2021

What We Offer

  • Salary Potential: Possible $100,000+
  • Flexible Schedule 4/10s Available
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Full Supplemental Insurance Menu
  • FSA (Flexible Spending Account)
  • Paid Time Off 
  • 401K w/Match
  • Cardinals, Blues, Fox, Muny, Ballpark Village Tickets

Responsibilities

  • Perform work specified on the repair order with efficiency and in accordance with dealership
  • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
  • Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
  • Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed.  Providing an estimate of time needed for additional repairs
  • Executing repairs under warranty to manufacturer specifications

Qualifications

  • KIA Certified (preferred)
  • ASE certifications are ideal
  • Strong automotive background
  • Strong teamwork skills
  • Willing to submit to a drug screen & background check
  • Must have clean & valid driver's license

Apply