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Assistant Automotive Service Advisor Jobs (NOW HIRING)

Bay Ridge Subaru

Express Service Advisor

Brooklyn, NY · On-site

Position Overview The Assistant Automotive Service Writer plays a key support role within the service department, assisting Service Advisors with customer interactions, documentation, and workflow ...

Bay Ridge Subaru

Express Service Advisor

New York, NY · On-site

Position Overview The Assistant Automotive Service Writer plays a key support role within the service department, assisting Service Advisors with customer interactions, documentation, and workflow ...

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Assistant Automotive Service Advisor information

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$12

$25

$45

How much do assistant automotive service advisor jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for assistant automotive service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does an assistant automotive service advisor do?

An Assistant Automotive Service Advisor supports the main service advisor by assisting with customer service tasks in an auto repair shop or dealership. Their duties typically include greeting customers, helping to schedule appointments, preparing repair orders, and communicating vehicle issues between customers and technicians. They also help ensure customers are informed about the status of their vehicles and the services being performed. This role requires strong communication and organizational skills, as well as basic automotive knowledge.

What are the key skills and qualifications needed to thrive as an assistant automotive service advisor, and why are they important?

To thrive as an Assistant Automotive Service Advisor, you need strong knowledge of automotive systems, customer service skills, and a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and basic office tools is typically required. Exceptional communication, active listening, and organizational skills help build trust with customers and ensure smooth service operations. These abilities are crucial for accurately relaying information, enhancing customer satisfaction, and supporting efficient workflow in a busy automotive service environment.

What are some common challenges faced by an assistant automotive service advisor, and how can they be managed?

Assistant Automotive Service Advisors often juggle multiple responsibilities, such as coordinating between customers, technicians, and parts departments. A common challenge is managing time effectively during busy periods, especially when handling multiple service orders and customer inquiries. Building strong organizational skills and maintaining clear communication with both customers and team members can help minimize errors and enhance service efficiency. Proactively learning about automotive repairs and dealership processes also makes it easier to address customer concerns and support the Service Advisor team.

What is the difference between Assistant Automotive Service Advisor vs Automotive Service Advisor?

AspectAssistant Automotive Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, automotive service certifications often preferred
Work EnvironmentAssists service advisors in customer interactions, dealership or repair shop settingInteracts directly with customers, explains repairs, and recommends services
ResponsibilitiesSupports service advisors, handles administrative tasks, learns technical aspectsCommunicates with customers, estimates costs, and manages service orders

The Assistant Automotive Service Advisor typically supports the Automotive Service Advisor by handling administrative tasks and learning the service process. While both roles work in similar environments and require customer service skills, the assistant position is more entry-level and focuses on support, whereas the service advisor manages direct customer interactions and technical explanations.

Is an assistant automotive service advisor a hard job?

An assistant automotive service advisor role involves customer interaction, understanding vehicle issues, and supporting the service team, which can be demanding due to multitasking and communication requirements. It often requires basic automotive knowledge, good organizational skills, and the ability to work in a fast-paced environment, but the difficulty varies based on experience and workplace expectations.
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Assistant Automotive Service Advisor jobs near you
Infographic showing various Assistant Automotive Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Express Service Advisor

Bay Ridge Subaru

Brooklyn, NY

Full-time

Re-posted 13 days ago

Job description

About Bay Ridge Subaru

Bay Ridge Subaru is a trusted Subaru dealership serving Brooklyn and the surrounding communities. We pride ourselves on exceptional customer service, transparency, and a team-oriented culture. Our service department is growing, and we’re looking for a dedicated Assistant Automotive Service Writer to support our Service Advisors and deliver a first-class ownership experience to our customers.

Position Overview

The Assistant Automotive Service Writer plays a key support role within the service department, assisting Service Advisors with customer interactions, documentation, and workflow coordination. This position is ideal for someone looking to build a long-term career in automotive service within a dealership environment.

Responsibilities
  • Greet Subaru customers and assist with service check-in and vehicle information
  • Support Service Advisors with repair orders, estimates, and service documentation
  • Communicate service updates, completion times, and basic maintenance recommendations
  • Coordinate with technicians to ensure accurate repair descriptions and timely workflow
  • Answer incoming service calls and help schedule appointments
  • Maintain detailed and accurate customer and vehicle records
  • Assist with warranty documentation and recalls as needed
  • Help maintain a clean, organized, and customer-friendly service drive
  • Promote Subaru maintenance standards and customer satisfaction
Qualifications
  • Previous automotive service, dealership, or customer service experience preferred but not required
  • Basic understanding of automotive maintenance and repair terminology preferred but not required
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced dealership environment
  • Proficiency with computers and dealership service software (or ability to learn)
  • Professional appearance and positive, team-oriented attitude
What We Offer
  • Competitive compensation with growth potential
  • Ongoing training and support in a Subaru dealership environment
  • Opportunities for advancement to Service Writer / Service Advisor roles
  • Stable schedule and modern service facility
  • Supportive management and collaborative team culture
  • Employee discounts on service and vehicle purchases