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Assistant Automotive Service Advisor Jobs in Rochester, NY

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Assistant Automotive Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do assistant automotive service advisor jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for assistant automotive service advisor in Rochester, NY is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

How much do automotive service advisors make in the US?

Automotive service advisors in the US typically earn an average annual salary of around $45,000 to $65,000, with experienced professionals and those working at dealerships often earning higher wages and commissions. Compensation can vary based on location, experience, and the size of the service center.

What is the difference between Assistant Automotive Service Advisor vs Automotive Service Advisor?

AspectAssistant Automotive Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, automotive service certifications often preferred
Work EnvironmentAssists service advisors in customer interactions, dealership or repair shop settingInteracts directly with customers, explains repairs, and recommends services
ResponsibilitiesSupports service advisors, handles administrative tasks, learns technical aspectsCommunicates with customers, estimates costs, and manages service orders

The Assistant Automotive Service Advisor typically supports the Automotive Service Advisor by handling administrative tasks and learning the service process. While both roles work in similar environments and require customer service skills, the assistant position is more entry-level and focuses on support, whereas the service advisor manages direct customer interactions and technical explanations.

What are the key skills and qualifications needed to thrive as an Assistant Automotive Service Advisor, and why are they important?

To thrive as an Assistant Automotive Service Advisor, you need strong knowledge of automotive systems, customer service skills, and a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and basic office tools is typically required. Exceptional communication, active listening, and organizational skills help build trust with customers and ensure smooth service operations. These abilities are crucial for accurately relaying information, enhancing customer satisfaction, and supporting efficient workflow in a busy automotive service environment.

What does a service advisor do in automotive?

An automotive service advisor acts as the communication link between customers and the service department. They assess vehicle issues, recommend repairs, prepare estimates, and coordinate with technicians to ensure customer satisfaction and timely service completion.

What does an Assistant Automotive Service Advisor do?

An Assistant Automotive Service Advisor supports the main service advisor by assisting with customer service tasks in an auto repair shop or dealership. Their duties typically include greeting customers, helping to schedule appointments, preparing repair orders, and communicating vehicle issues between customers and technicians. They also help ensure customers are informed about the status of their vehicles and the services being performed. This role requires strong communication and organizational skills, as well as basic automotive knowledge.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and customer service abilities. The role involves explaining repairs, managing schedules, and working in a fast-paced environment, which can be challenging for some but manageable with experience and training. Certification or technical knowledge can enhance job performance and career growth.

What are some common challenges faced by an Assistant Automotive Service Advisor, and how can they be managed?

Assistant Automotive Service Advisors often juggle multiple responsibilities, such as coordinating between customers, technicians, and parts departments. A common challenge is managing time effectively during busy periods, especially when handling multiple service orders and customer inquiries. Building strong organizational skills and maintaining clear communication with both customers and team members can help minimize errors and enhance service efficiency. Proactively learning about automotive repairs and dealership processes also makes it easier to address customer concerns and support the Service Advisor team.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, such as repairs and maintenance services. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.
What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY? The most popular types of Automotive Service Advisor jobs in Rochester, NY are:
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What job categories do people searching Assistant Automotive Service Advisor jobs in Rochester, NY look for? The top searched job categories for Assistant Automotive Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Assistant Automotive Service Advisor jobs? Cities near Rochester, NY with the most Assistant Automotive Service Advisor job openings:
Assistant Automotive Service Advisor jobs near you
Infographic showing various Assistant Automotive Service Advisor job openings in Rochester, NY as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,246 per year, or $25.6 per hour.

Automotive Service Advisor

Victor Chrysler Jeep Dodge Ram

Victor, NY

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Automotive Service Advisor

 

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Chrysler Dodge Jeep Ram experience required.

Benefits:

  • Competitive pay plan based on experience, including monthly bonus plan
  • Medical, Dental & Vision Insurance
  • Paid time off
  • Paid accrued sick time
  • 401(k) plan

Duties & Responsibilities

  • Act as the first point of contact for service customers, providing outstanding customer service, leaving a positive impression with the customer. Maintain a high customer service index.
  • Actively listen to engage and understand the customer's vehicle concerns and answer technical questions regarding repairs, warranties, and services
  • Create repair order and communicate vehicle needs clearly to technician; evenly distribute work between technicians
  • Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work
  • Follow up on vehicles throughout the repair process, keeping customer updated
  • Interact with customers, vendors, and technicians in a professional manner at all times
  • Return calls of customers who are interested in setting up new appointments
  • Complete all required position-based testing
  • Maintain a clean and neat appearance
  • Other duties as needed to support the business

Automotive Service Advisor Job Requirements:

  • High school diploma or GED required
  • Must be able to work Saturdays
  • 2+ years of franchise dealer-level or large facility service advisor experience strongly preferred
  • Experience with Chrysler/Dodge/Jeep/RAM automotive products required
  • Unrestricted NYS driver's license and clean driving record required
  • Automotive dispatch skills a strong plus, but not required
  • Excellent time management, communication and customer service skills
  • Neat, clean, and professional appearance
  • Basic computer and internet skills
  • Physical Requirements: Ability to bend, kneel, squat, stand, and lift up to 25 lbs. as needed; Spends 50% of work-day standing/walking

Victor Chrysler Dodge Jeep RAM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law.

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