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Service Advisor Jobs in Rochester, NY (NOW HIRING)

Bob Johnson Auto Group

SERVICE ADVISOR

Rochester, NY · On-site

Service Advisor -- Bob Johnson Imports Join Our Award-Winning Team : Up to $2500 sign-on bonus! Bob Johnson Imports -- I nfiniti, Kia, MINI, Nissan, Alfa Romeo, Maserati, is seeking a customer ...

Five Star Equipment

Service Advisor

Rochester, NY · On-site

$45K - $65K/yr

Service Advisor Location: Rochester, NY Salary: $45,000 to $65,000 based on experience and skill level Schedule: Full-Time, Exempt - Monday thru Friday WHAT YOU WILL GET: * 7 Paid Holidays + generous ...

Camping World

Service Advisor

Churchville, NY · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Garber Honda

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Garber Randall

Service Advisor

Canandaigua, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Porsche Audi Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Acura of Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Volvo Cars Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Bob Johnson Auto Group

SERVICE ADVISOR

Rochester, NY · On-site

We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual.

Bob Johnson Auto Group

SERVICE ADVISOR

Avon, NY · On-site

We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual.

AutoNation

Service Advisor

Hilton, NY · On-site

As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that ...

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All JobsService Advisor JobsService Advisor Jobs in Rochester, NY

Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service advisor in Rochester, NY is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Rochester, NY? For Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Rochester, NY look for? The top searched job categories for Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Advisor jobs? Cities near Rochester, NY with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rochester, NY as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $53,246 per year, or $25.6 per hour.

Service Advisor

Tradition Chevrolet GMC of Newark

Newark, NY • On-site

$90K - $110K/yr

Full-time

Re-posted 25 days ago

Job description

Job Description:
Automotive Service Advisor
Tradition Automotive Group | Multiple Opportunities Across 3 Rooftops
Compensation: $90,000–$110,000+ per year Tradition Automotive Group is growing—and opportunities don’t come around often. With three dealership locations and multiple service advisor openings, we’re looking for experienced automotive professionals who know how to deliver an exceptional guest experience while maximizing opportunity in a fast-paced, high-performing environment. If you thrive in a dealership setting, understand the importance of communication, efficiency, and building lasting customer relationships, we want to talk to you. What You’ll Do: Serve as the primary point of contact for service customers from write-up through delivery Build trust and provide a professional, transparent ownership experience Accurately document customer concerns and communicate effectively with technicians Manage repair orders, maintenance recommendations, and follow-up communication Maintain strong CSI while balancing service lane performance and profitability Deliver a premium experience that drives customer retention and loyalty
Job Requirement:What We’re Looking For: Automotive Service Advisor experience required Fluent in Dealertrack (required) Experience with Xtime strongly preferred Proven ability to manage a high-volume service drive Strong communication, organization, and multitasking skills Customer-first mindset with the ability to create long-term relationships Track record of delivering both strong guest satisfaction and results Why Tradition Automotive Group? Multiple opportunities across three dealership rooftops Earning potential of $90K–$110K+ annually Established organization with room for growth and advancement Supportive leadership and a team-focused environment Opportunity to build a long-term career—not just take another job If you’re an experienced Service Advisor who knows Dealertrack, understands how to move the lane, and wants to join a group with real opportunity, we’d love to connect.