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Service Advisor Jobs in Rochester, NY (NOW HIRING)

Bob Johnson Auto Group

SERVICE ADVISOR

Rochester, NY

Service Advisor -- Bob Johnson Imports Join Our Award-Winning Team : Up to $2500 sign-on bonus! Bob Johnson Imports is seeking a customer-focused, team-driven professional to join our Award-Winning ...

Five Star Equipment

Service Advisor

Rochester, NY · On-site

$45K - $65K/yr

Service Advisor Location: Rochester, NY Salary: $45,000 to $65,000 based on experience and skill level Schedule: Full-Time, Exempt - Monday thru Friday WHAT YOU WILL GET: * 7 Paid Holidays + generous ...

Camping World

Service Advisor

Churchville, NY · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Camping World

Service Advisor

Churchville, NY · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Garber Honda

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Acura of Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Garber Chevrolet Subaru

Service Advisor

Webster, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Porsche Audi Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Volvo Cars Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

Garber Randall

Service Advisor

Canandaigua, NY · On-site

$55K - $150K/yr

Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified individual will be expected to: * Schedule service appointments * Communicate face-to-face with ...

AutoNation

Service Advisor

Hilton, NY · On-site

As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive ...

Bob Johnson Auto Group

SERVICE ADVISOR

Avon, NY

We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual.

Wilkins RV

Service Advisor

NY · On-site

$50K - $80K/yr

Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates ...

Wilkins RV

Service Advisor

Churchville, NY · On-site

$50K - $80K/yr

Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates ...

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All JobsService Advisor JobsService Advisor Jobs in Rochester, NY

Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service advisor in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What does the service advisor do?

A service advisor acts as the primary point of contact between customers and the automotive service department. They assess customer concerns, recommend repairs or maintenance, prepare service estimates, and communicate repair progress, often using diagnostic tools and service management software. Strong communication skills and automotive knowledge are essential for this role.

How stressful is a service advisor job?

A service advisor job can be stressful due to managing customer expectations, handling multiple tasks simultaneously, and working under time pressures. Effective communication skills and organization are important to reduce stress and ensure customer satisfaction.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What qualifications do I need to be a service advisor?

To become a service advisor, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and some experience in automotive or service industry environments. Knowledge of automotive systems and tools, along with the ability to read repair orders and work with technicians, is also beneficial. Certifications are not mandatory but can enhance job prospects.

What jobs pay 10,000 a month without a degree?

A Service Advisor typically earns between $3,000 and $7,000 per month, depending on experience and location, and usually requires strong communication and customer service skills. Jobs that can pay $10,000 a month without a degree include sales roles such as real estate agents, high-level sales representatives, or certain entrepreneurial ventures, often requiring experience, networking, and sales skills. Some trades like skilled trades or specialized technical roles may also reach this income level with experience and certifications.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are the most commonly searched types of Service Advisor jobs in Rochester, NY? The most popular types of Service Advisor jobs in Rochester, NY are:
What are popular job titles related to Service Advisor jobs in Rochester, NY? For Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Rochester, NY look for? The top searched job categories for Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Advisor jobs? Cities near Rochester, NY with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rochester, NY as of June 2026, with employment types broken down into 2% As Needed, 37% Full Time, 59% Part Time, and 2% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $53,222 per year, or $25.6 per hour.

SERVICE ADVISOR

Bob Johnson Auto Group

Rochester, NY

Other

Posted 5 days ago

Bob Johnson Auto Group rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

102nd of 142 rated car dealerships

Job description

Service Advisor — Bob Johnson Imports

Join Our Award-Winning Team: Up to $2500 sign-on bonus!

Bob Johnson Imports is seeking a customer-focused, team-driven professional to join our Award-Winning Service Team. At Bob Johnson, we proudly live by our core values of Teamwork, Integrity, Drive, and Personal Improvement — and we’re looking for someone who embodies these principles every day.
Previous Service Advisor experience is preferred but not required for the right candidate.

Why Bob Johnson Imports?

At Bob Johnson, you’re not just taking a job — you’re joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry, ensuring you and your family are supported with top-tier benefits.

You’ll also be part of one of the busiest service drives in the region, giving you unmatched earning potential, consistent workflow, and the opportunity to sharpen your skills in a fast-paced, high-volume environment.

What You’ll Do

As a Service Advisor, you are the vital connection between our customers and our technicians. You’ll deliver an exceptional service experience by:

  • Greeting customers with professionalism and genuine care
  • Listening to customer concerns and documenting vehicle issues clearly
  • Scheduling appointments and managing the flow of work through the service department
  • Writing accurate, detailed repair orders and recording technician notes
  • Providing clear, honest estimates of time, cost, and labor
  • Advising customers on routine maintenance and manufacturer-recommended services
  • Acting as a reliable liaison between customers and technicians
  • Monitoring repair progress and communicating updates throughout the day
  • Contacting customers with any changes to timelines or estimates and securing approval for additional work
  • Ensuring every customer leaves satisfied, informed, and confident in their service experience
  • Maintaining high standards of professionalism, communication, and customer care

What We’re Looking For

  • A customer-service mindset with strong communication skills
  • Ability to multitask in a fast-paced, high-volume environment
  • A positive, team-oriented attitude
  • Previous service advisor or automotive experience preferred
  • Strong organizational skills and attention to detail

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