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Service Advisor Jobs in Rochester, NY (NOW HIRING)

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

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SUNY Geneseo

ACE Advisor

Geneseo, NY · On-site

$55K/yr

At least 2 years of experience in academic advising, counseling, or student services within a higher education setting. * Excellent interpersonal and communication skills and ability to work ...

Delta Sonic

Customer Advisor I

Victor, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... Customer Advisors will begin their training in the position of Delta Tech to enhance their product ...

Delta Sonic

Customer Advisor I

Rochester, NY · On-site

$16.50/hr

These professional services have been expertly crafted to greatly improve our customer's vehicle ... Customer Advisors will begin their training in the position of Delta Tech to enhance their product ...

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Showing results 41-60

All JobsService Advisor JobsService Advisor Jobs in Rochester, NY

Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service advisor in Rochester, NY is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Rochester, NY? For Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Rochester, NY look for? The top searched job categories for Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Advisor jobs? Cities near Rochester, NY with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rochester, NY as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $53,246 per year, or $25.6 per hour.

Automotive Service Advisor/Assistant Manager

Jim Barnard Chevrolet

Churchville, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Automotive Service Advisor/Assistant Manager

Jim Barnard Chevrolet is looking for an Automotive Service Advisor/Assistant Manager to join our family.  This is a rare opportunity for the right individual to continue our reputation for providing excellent customer service to our valued customers.

What We Offer:

  • Family Owned & Operated for over 53 Years.
  • Health & Prescription Drug Insurance
  • Dental & Vision Insurance
  • Short-term Disability Insurance
  • AFLAC Supplemental Insurance
  • Life Insurance
  • Paid Time Off (Sick, Personal & Vacation)
  • Paid Holidays
  • Paid Training
  • 401(k) Retirement Plan with Company Match
  • Uniforms & Cleaning Provided
  • Vehicle Purchase Discount
  • Excellent Dealership Reputation
  • Family Focused
  • Very High Customer Retention % = Loyal Repeat Customers

Responsibilities:

  • Provide prompt, courteous & effective service to our customers.
  • Oversee the flow of vehicles in our service drive lane.
  • Greet customers enthusiastically & with a smile upon their arrival.
  • Verify the customer’s contact information and update as needed.
  • Listen to the customer & document their vehicle service request(s).
  • Review the vehicle’s service history with the customer.
  • Verify that all factory recalls have been completed & advise customers.
  • Review the factory recommended maintenance schedule with the customer.
  • Visually inspect customer’s vehicle in the service drive lane.
  • Advise the customer of any additional recommended services.
  • Document any existing vehicle damage prior to entry into the shop.
  • Review all requested & any declined vehicle services with the customer.
  • Provide customer with an expected completion time.
  • Print a service work order documenting all items discussed, including promised time, any declined services, and/or existing vehicle damage.
  • Assign work orders to the appropriate technician.
  • Monitor the technicians progress and update the customer with status.
  • Obtain customer approval to repair as needed.
  • Document all services performed on the work repair order.
  • Inspect final repairs for quality control and customer satisfaction.
  • Review all work performed with the customer and advise of final cost.
  • Complete & print a final customer service repair invoice.
  • Contact customers when their vehicle service has been completed.
  • Maintain integrity and the company’s quality standards of excellence.
  • Assist the Service Manager with other duties as needed. 

Skills and Specifications:

  • Organized and friendly personality
  • Demonstrate ability to manage others.
  • Good time management skills.
  • Fantastic communication skills
  • Professional, well-groomed personal appearance
  • Attention to detail.
  • Ability to understand the needs and wants of the customer.
  • ASE certifications are a plus.
  • Strong teamwork skills.
  • Willing to submit to a drug screen & background check.
  • Clean & valid driver's license.

Since opening in 1972, Jim Barnard Chevrolet has become a trusted Chevrolet dealership in Churchville. With one of the highest customer retention percentages in the area, and a loyal customer base, we know that our sales and service teams are contributing to this effort. We are looking for motivated and hard-working individuals to join our team and continue to provide excellent customer service and create customers for life.

Apply