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Service Advisor Jobs in Rochester, NY (NOW HIRING)

Valvoline

Customer Service Advisor

Webster, NY · On-site

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VIOC

Customer Service Advisor

Webster, NY

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline

Customer Service Advisor

Rochester, NY · On-site

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

VP Supply Corp.

Technical Service Advisor

Rochester, NY · On-site

$112K - $112K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

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All JobsService Advisor JobsService Advisor Jobs in Rochester, NY

Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service advisor in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Rochester, NY?

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For Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:

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Cities near Rochester, NY with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $53,218 per year, or $25.6 per hour.

Customer Service Advisor

Valvoline

Webster, NY • On-site

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Valvoline rating

6.0

Company rating: 6.0 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

510th of 545 rated manufacturers

Job description

What You'll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting

impressions and build loyal customers by using product knowledge and services to present oil change options and

additional services. No matter your experience, our training program will prepare you to communicate successfully

with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you

become an expert on our products, services, and company knowledge.

JOB LOCATION: 1956 Empire Boulevard, Webster, NY, 14580

At VIOC, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied

backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with

disabilities are strongly encouraged to apply.

The perks and benefits we'll provide you:*

  • Competitive weekly pay - $19 per hour

  • Paid on-the-job training - No previous automotive experience is required

  • Flexible work schedule: No late evenings or holidays

  • Paid time off (PTO), and holiday pay

  • Company provided uniforms and tools

  • Tuition and certification assistance and access to a FREE online university

  • Medical and prescription drug coverage - with Health Savings Account contributions

  • Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%

  • We promote from within - a commitment we are passionate about

  • Back-up Child and Elder Care

  • 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.

What you'll need to succeed:

  • Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations

  • Effective interpersonal and oral communication skills

  • Interacting with people face-to-face

  • Eagerness to learn and grow

  • Occasionally lift up to 50 pounds

  • Willing to be top-side technician cross-trained

  • Have full mobility and can work with your hands above your head

  • Can stand for extended periods of time and climb stairs

  • Comfortable working in a non-climate-controlled environment

  • This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions

  • English fluency in reading, writing, and speaking

How you'll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here (https://app.altrulabs.com/valvoline/vioc-careers) to learn more and

to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair

and honest values, we're here to help you reach every milestone.

*Terms and conditions apply, and benefits may differ depending on location

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

What Valvoline employees say

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About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

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