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Service Advisor Jobs in Rochester, NY (NOW HIRING)

Bob Johnson Auto Group

SERVICE ADVISOR

Henrietta, NY

A Lexus service consultant serves as a primary point of contact between the guest and service repair shop Providing outstanding customer service skills and relationship building skills with our Bob ...

Ralph Honda

Automotive Service Advisor

Rochester, NY · On-site

$50K - $110K/yr

Service Advisor Department : Service Reports to : Service Manager FLSA Status: Non-Exempt Summary: Mediates between customers and the Service Department on requested repair, warranty and preventative ...

Valvoline

Customer Service Advisor

Penfield, NY · On-site

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline

Customer Service Advisor

Canandaigua, NY

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VIOC

Customer Service Advisor

Canandaigua, NY

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VIOC

Customer Service Advisor

Penfield, NY

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline

Customer Service Advisor

Canandaigua, NY · On-site

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline

Customer Service Advisor

Penfield, NY

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

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All JobsService Advisor JobsService Advisor Jobs in Rochester, NY

Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service advisor in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What does the service advisor do?

A service advisor acts as the primary point of contact between customers and the automotive service department. They assess customer concerns, recommend repairs or maintenance, prepare service estimates, and communicate repair progress, often using diagnostic tools and service management software. Strong communication skills and automotive knowledge are essential for this role.

How stressful is a service advisor job?

A service advisor job can be stressful due to managing customer expectations, handling multiple tasks simultaneously, and working under time pressures. Effective communication skills and organization are important to reduce stress and ensure customer satisfaction.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What qualifications do I need to be a service advisor?

To become a service advisor, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and some experience in automotive or service industry environments. Knowledge of automotive systems and tools, along with the ability to read repair orders and work with technicians, is also beneficial. Certifications are not mandatory but can enhance job prospects.

What jobs pay 10,000 a month without a degree?

A Service Advisor typically earns between $3,000 and $7,000 per month, depending on experience and location, and usually requires strong communication and customer service skills. Jobs that can pay $10,000 a month without a degree include sales roles such as real estate agents, high-level sales representatives, or certain entrepreneurial ventures, often requiring experience, networking, and sales skills. Some trades like skilled trades or specialized technical roles may also reach this income level with experience and certifications.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are the most commonly searched types of Service Advisor jobs in Rochester, NY? The most popular types of Service Advisor jobs in Rochester, NY are:
What are popular job titles related to Service Advisor jobs in Rochester, NY? For Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Rochester, NY look for? The top searched job categories for Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Service Advisor jobs? Cities near Rochester, NY with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rochester, NY as of June 2026, with employment types broken down into 2% As Needed, 37% Full Time, 59% Part Time, and 2% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $53,222 per year, or $25.6 per hour.

SERVICE ADVISOR

Bob Johnson Auto Group

Henrietta, NY

Full-time

Posted 5 days ago

Bob Johnson Auto Group rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

102nd of 142 rated car dealerships

Job description

Bob Johnson Lexus is looking for qualified and experienced individuls to join our service team. 

A Lexus service consultant serves as a primary point of contact between the guest and service repair shop

Providing outstanding customer service skills and relationship building skills with our Bob Johnson Lexus guests, while managing the repair and maintenance process in the repair shop.

Maintain a fleet of loaner vehicles to provide to our guests

Learn and use various different software programs provided by Bob Johnson and Lexus to ensure a seemless experience 

Maintain a schedule of guests of 15 or more appointments through out a daily basis

Assist the guest with various different concerns and translate it on a work order for the repair shop

Maintain constant communication with the guest via text, phonecalls, or emails

Maintain constant communication with the repair shop

  • Customer Service: Exceptional skills in communication, interpersonal relations, and customer satisfaction.
  • Organizational Skills: Strong ability to manage multiple tasks, stay organized, and work efficiently in a fast-paced environment.
  • Technical Aptitude: Basic understanding of automotive repair and maintenance. Familiarity with dealership management systems (DMS) and manufacturer-specific tools is often required.
  • Professionalism: A professional appearance, strong work ethic, and the ability to work independently.
  • Customer Interaction: Greet customers promptly and courteously, and act as the primary point of contact for their service needs.
  • Vehicle Assessment: Listen to customer concerns, visually inspect vehicles, and identify the services or repairs needed.
  • Estimates and Scheduling: Provide accurate cost estimates for repairs and maintenance, and coordinate the service center's schedule.
  • Liaison: Communicate with service technicians to track the status of repairs and relay information to the customer.
  • Communication and Education: Clearly explain to customers the services recommended and the associated costs.
  • Administrative Tasks: Maintain accurate records, write reports on time and labor costs, and manage the service workflow.
  • Problem Solving: Address any issues that arise during the service process and find solutions to ensure customer satisfaction. 

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