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Automotive Service Advisor Jobs in Rochester, NY

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Automotive Service Advisor information

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$11

$25

$44

How much do automotive service advisor jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for automotive service advisor in Rochester, NY is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY? The most popular types of Automotive Service Advisor jobs in Rochester, NY are:
What are popular job titles related to Automotive Service Advisor jobs in Rochester, NY? For Automotive Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Rochester, NY look for? The top searched job categories for Automotive Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Automotive Service Advisor jobs? Cities near Rochester, NY with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Rochester, NY as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $53,246 per year, or $25.6 per hour.

Automotive Service Advisor

Victor Chrysler Jeep Dodge Ram

Victor, NY

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Automotive Service Advisor

 

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Chrysler Dodge Jeep Ram experience required.

Benefits:

  • Competitive pay plan based on experience, including monthly bonus plan
  • Medical, Dental & Vision Insurance
  • Paid time off
  • Paid accrued sick time
  • 401(k) plan

Duties & Responsibilities

  • Act as the first point of contact for service customers, providing outstanding customer service, leaving a positive impression with the customer. Maintain a high customer service index.
  • Actively listen to engage and understand the customer's vehicle concerns and answer technical questions regarding repairs, warranties, and services
  • Create repair order and communicate vehicle needs clearly to technician; evenly distribute work between technicians
  • Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work
  • Follow up on vehicles throughout the repair process, keeping customer updated
  • Interact with customers, vendors, and technicians in a professional manner at all times
  • Return calls of customers who are interested in setting up new appointments
  • Complete all required position-based testing
  • Maintain a clean and neat appearance
  • Other duties as needed to support the business

Automotive Service Advisor Job Requirements:

  • High school diploma or GED required
  • Must be able to work Saturdays
  • 2+ years of franchise dealer-level or large facility service advisor experience strongly preferred
  • Experience with Chrysler/Dodge/Jeep/RAM automotive products required
  • Unrestricted NYS driver's license and clean driving record required
  • Automotive dispatch skills a strong plus, but not required
  • Excellent time management, communication and customer service skills
  • Neat, clean, and professional appearance
  • Basic computer and internet skills
  • Physical Requirements: Ability to bend, kneel, squat, stand, and lift up to 25 lbs. as needed; Spends 50% of work-day standing/walking

Victor Chrysler Dodge Jeep RAM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law.

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