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Automotive Service Advisor Jobs in Rochester, NY

ACMGMT LLC

Automotive Service Advisor

Rochester, NY · On-site

We are looking for an experienced Service Advisor to join our team. The successful candidate will be responsible for providing customers with professional advice and assistance regarding their ...

Ralph Honda

Automotive Service Advisor

Rochester, NY · On-site

$50K - $110K/yr

Service Advisor Department : Service Reports to : Service Manager FLSA Status: Non-Exempt Summary: Mediates between customers and the Service Department on requested repair, warranty and preventative ...

Ralph Honda

Automotive Service Advisor

Rochester, NY · On-site

$50K - $110K/yr

Service Advisor Department : Service Reports to : Service Manager FLSA Status: Non-Exempt Summary: Mediates between customers and the Service Department on requested repair, warranty and preventative ...

Webster Location

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

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Automotive Service Advisor information

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How much do automotive service advisor jobs pay per hour?

As of May 28, 2026, the average hourly pay for automotive service advisor in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY? The most popular types of Automotive Service Advisor jobs in Rochester, NY are:
What are popular job titles related to Automotive Service Advisor jobs in Rochester, NY? For Automotive Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Rochester, NY look for? The top searched job categories for Automotive Service Advisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Automotive Service Advisor jobs? Cities near Rochester, NY with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Rochester, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,222 per year, or $25.6 per hour.

Express Automotive Service Advisor

Vision Automotive Group

Rochester, NY • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 29 days ago

Job description

Job Title: Express Service Advisor

Location: Vision Buick GMC, Rochester, NY

Schedule: Tuesday to Saturday (Exact hours will be discussed during interview)

Reports To: Service Manager


Job Summary:

We are seeking an enthusiastic and highly motivated Express Service Advisor to join our fast-paced automotive dealership in Rochester, NY. This key role will be responsible for delivering world-class customer service, scheduling service appointments, upselling essential maintenance services, processing all Pre-Delivery Inspections (PDIs), and recommending accessories to enhance our customers' driving experience. The ideal candidate will be able to thrive in a high-volume environment while maintaining attention to detail and customer satisfaction.


Key Responsibilities:

- Customer Service Excellence

- Greet customers promptly and professionally as they arrive for service appointments.

- Provide accurate, detailed information to customers regarding service needs and timelines.

- Deliver an exceptional customer experience by providing world-class service at every touchpoint.

- Follow up with customers regarding the completion of service and ensure their satisfaction.


- Scheduling & Appointment Management

- Schedule service appointments efficiently, ensuring optimal use of service bays and technicians’ time.

- Maintain a steady flow of appointments, ensuring that all incoming customer needs are handled in a timely manner.

- Work closely with the Service Department to coordinate appointment availability and resources.


- Upselling & Recommendations

- Identify opportunities to upsell vehicle maintenance and services based on manufacturer recommendations and the individual vehicle’s needs.

- Recommend and explain the benefits of accessories and upgrades based on customer preferences and vehicle requirements.

- Proactively inform customers about new service offerings, promotions, and seasonal maintenance.


- Pre-Delivery Inspections (PDI) & Accessory Processing

- Process and complete all Pre-Delivery Inspections (PDIs) to ensure vehicles meet the dealership's high standards before delivery.

- Assist in the installation and setup of vehicle accessories, ensuring a smooth handoff to customers.

- Coordinate with the Parts Department for necessary accessories and parts needed for services.


- Administrative Duties

- Prepare and maintain accurate service records, customer profiles, and work orders.

- Ensure proper documentation of all services performed and upsold items.

- Handle service-related paperwork efficiently and accurately.


- Collaboration with Team Members

- Work closely with service technicians and the parts department to ensure timely service and delivery.

- Communicate effectively with the Service Manager to address customer needs and service concerns.

- Assist with inventory management of parts and accessories as needed.


-Qualifications:

- Experience

- Previous experience in an automotive service advisor role or a customer-facing position in the automotive industry is preferred.

- Knowledge of vehicle maintenance, repairs, and service offerings.

- Experience in upselling products and services is a plus.


- Skills & Attributes

- Strong customer service and communication skills, with a focus on building positive relationships.

- Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.

- Detail-oriented, with excellent organizational and time-management skills.

- Positive attitude and the ability to work well in a team-oriented environment.

- Problem-solving mindset with the ability to address customer concerns efficiently.

- Basic computer skills and proficiency with dealership management software (experience with CDK or similar systems is a plus).


- Availability

- Must be able to work a flexible schedule, including Tuesday through Saturday.


-Benefits:

- Competitive salary with performance-based incentives.

- Health, dental, and vision insurance options.

- Paid time off and holidays.

- Opportunities for professional development and career advancement.

- Employee discounts on vehicles, parts, and service.


If you are passionate about cars, customer service, and working in a dynamic, high-energy environment, we would love to meet you! Apply today to become a part of our team and help us provide exceptional service to our valued customers.

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