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Automotive Service Advisor Jobs in Rochester, NY

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

Delta Sonic

Oil Change Service Advisor

Webster, NY

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

Webster Location

Oil Change Service Advisor

Webster, NY

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Individuals in this position can enjoy working in our state-of-the-art automotive service shops ... Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician.

Delta Sonic

Oil Change Service Advisor

NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible ... Prior experience in automotive service writing, customer service, and/or sales is required

Delta Sonic

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible ... Prior experience in automotive service writing, customer service, and/or sales is required

Henrietta Location

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible ... Prior experience in automotive service writing, customer service, and/or sales is required

Delta Sonic

Oil Change Service Advisor

Rochester, NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible ... Prior experience in automotive service writing, customer service, and/or sales is required

Webster Location

Oil Change Service Advisor

Webster, NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible ... Prior experience in automotive service writing, customer service, and/or sales is required

Greece Location

Oil Change Service Advisor

NY · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible ... Prior experience in automotive service writing, customer service, and/or sales is required

Garber Randall

Service Advisor

Canandaigua, NY · On-site

$55K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News ... Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified ...

Porsche Audi Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News ... Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified ...

Garber Honda

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News ... Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified ...

Volvo Cars Rochester

Service Advisor

Rochester, NY · On-site

$55K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News ... Currently, we are seeing dedicated go-getters to fill the role of Service Advisor. A qualified ...

AutoNation

Service Advisor

Hilton, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building ... Along with your communication skills and automotive knowledge, you'll utilize leading-edge ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Rochester, NY

Automotive Service Advisor information

See Rochester, NY salary details

$11

$25

$44

How much do automotive service advisor jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for automotive service advisor in Rochester, NY is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Rochester, NY?

The most popular types of Automotive Service Advisor jobs in Rochester, NY are:

What are popular job titles related to Automotive Service Advisor jobs in Rochester, NY?

For Automotive Service Advisor jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Rochester, NY look for?

The top searched job categories for Automotive Service Advisor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Automotive Service Advisor jobs?

Cities near Rochester, NY with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,246 per year, or $25.6 per hour.

Oil Change Service Advisor

Delta Sonic

Webster, NY • On-site

$19.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Delta Sonic rating

7.3

Company rating: 7.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

139th of 366 rated vehicle maintenance

Job description

Join Our Award Winning Team!
With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture.

Team Members Enjoy:
  • Career opportunities 
  • Flexible schedules 
  • Team member discounts 
  • Scholarship opportunities
  • Competitive benefits package to include, Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA 
  • A fun, team-oriented culture 
  • Equal opportunity employer 

Responsibilities:
As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that each customer is educated on our products and services. Qualified candidates must have the ability to listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements.

This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. Additional responsibilities include, but are not limited to, transacting customer purchases, maintaining proper cash handling procedures, following all position-specific procedures, and ensuring the maintenance and cleanliness of shop premises. To better enhance product knowledge, all Oil Change Service Advisors are crossed trained to work in the position of Oil Change Tech. The pay rate for the Oil Change Technician position is $19.50 per hour, plus eligible commission. Individuals in this position can enjoy working in our state-of-the-art automotive service shops. The pay rate for this position is $19.50 per hour, plus eligible commission.

Requirements:

  • Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician. The pay rate while working in the Oil Change Technician position is $19.25 per hour, plus eligible commission. Upon completion and certification of the required training for the Oil Change Service Advisor, the pay rate is $19.25 per hour, plus eligible commission.
  • Must be 18 years of age and a valid driver's license is preferred
  • Prior experience in automotive service writing, customer service, and/or sales is required
  • Excellent communication skills and a passion for providing great customer service
  • Unwavering honesty and integrity
  • Courteous and professional demeanor
  • A detail-oriented mindset
  • Must be a team player
  • Willingness to work in all weather conditions, both indoor and outdoor environments
  • Ability to work with a sense of urgency
  • Ability to stand, walk and bend for long periods of time
  • Ability to lift moderate amounts of weight
  • Willingness to work a flexible schedule
  • Effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available. Year-round schedule availability is required to be considered for employment

Delta Sonic participates in the E-Verify Program.

Delta Sonic has been awarded as a Top Place to Work!

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